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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,597 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    680
  • Value
    7732
  • Shipping
    7721
  • Quality
    7720

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,772
Neutral
800
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,597)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user krisb218
Utah
1 review
0 helpful votes
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January 11th, 2021
Verified purchase

Alibris is great! They have a wonderful selection and used books are always the quality described. I have purchased here many times.

Reason I chose this business:

Availability of books I want to read and location of store close to my home state.

Date of experience: January 11, 2021

Thumbnail of user tehanib1
California
1 review
0 helpful votes
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March 25th, 2021
Verified purchase

Love Alibris. Never had a bad experience, all my books arrive on time, overall great site to order from. Also, great prices.

Reason I chose this business:

Looking for cheap prices on text books.

Date of experience: March 25, 2021

Thumbnail of user ronf394
Canada
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

You had a book that has been hard to find! Thanks for billing in Canadian funds and shipping to Canada. Great experience.

Reason I chose this business:

Because you had the book I was looking for (thankfully).

Date of experience: December 3, 2021

Thumbnail of user brianw1984
California
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Had to change incorrect shipping address. Not simple (could be easier), but Help screen was clear and helpful.). All else was easy.

Reason I chose this business:

Avoiding Amazon

Date of experience: May 11, 2022

Thumbnail of user lindseys287
Georgia
1 review
0 helpful votes
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April 21st, 2022
Verified purchase

Books came exactly as described. Their cheap and come relatively fast. I will never buy from anywhere else. I love this site.

Reason I chose this business:

Good prices, almost always have every book I search for. Shipping doesn't take too long.

Date of experience: April 21, 2022

Thumbnail of user ashleyj436
North Carolina
1 review
0 helpful votes
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July 17th, 2021
Verified purchase

I love buying directly from alibris it gets to me in a timely fashion and the books are always in good condition

Reason I chose this business:

The price and selection

Date of experience: July 17, 2021

Thumbnail of user peterm1771
Oregon
1 review
0 helpful votes
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May 24th, 2021
Verified purchase

Even after adding in shipping the Alibris price is less than Amazon's with their "free" shipping that requires a hefty annual fee

Reason I chose this business:

I want an alternative to doing business with the devil aka Amazon. Had heard good word of mouth about Alibris.

Date of experience: May 24, 2021

Thumbnail of user barbarav849
Colorado
1 review
0 helpful votes
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April 6th, 2022
Verified purchase

Love the fact that you don't have to sign up with an email address and password to order something from your site!

Date of experience: April 6, 2022

Thumbnail of user cynthiat821
New Hampshire
1 review
0 helpful votes
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August 8th, 2021
Verified purchase

Have had to repeatedly enter my order all day. The cart kept dumping my list before I could get it checked out.

Reason I chose this business:

Been using it for years.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: July 9, 2021

Thumbnail of user trandafirm
Florida
1 review
0 helpful votes
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July 17th, 2023
Verified purchase

It was hard at start but I hope that it will be better in the future and please keep me signed thanks

Date of experience: July 17, 2023

Thumbnail of user williamb2700
Michigan
1 review
0 helpful votes
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February 12th, 2021
Verified purchase

Enjoyed the experience, easy and a lot to choose from. Found exactly what I was looking for in a matter of minutes.

Reason I chose this business:

First at the Top of the list, I usually go with the Top of the list because usually they have the best reviews.

Date of experience: February 11, 2021

Thumbnail of user pams548
Kansas
1 review
0 helpful votes
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February 12th, 2021
Verified purchase
• Updated review

Easy to find books, good prices. Would like to see shipping reduced when you buy more than one book from a vendor.

Reason I chose this business:

Wanted to add books to my library without spending a lot of money.

Value
Shipping
Quality

Date of experience: February 12, 2021

Easy to find books, good prices
January 29th, 2021
Verified purchase
• Previous review

Easy to find books, good prices. Would like to see shipping reduced when you buy more than one book from a vendor.

Reason I chose this business:

Wanted to add books to my library without spending a lot of money.

Date of experience: January 29, 2021

Thumbnail of user glenb166
Missouri
1 review
0 helpful votes
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September 25th, 2023
Verified purchase
• Updated review

Well, er, I didn't have any trouble. The prices, editions and conditions of the books were comparatively displayed enough for a choice.

Reason I chose this business:

Because the company is affiliated with igive.com and because I am also an alibris.com seller.

Date of experience: September 25, 2023

Good poet descriptions, kept me from ordering wrong...
June 27th, 2023
Verified purchase
• Previous review

Good poet descriptions, kept me from ordering wrong poet.

Reason I chose this business:

I also sell on Alibris.

Date of experience: June 27, 2023

I am an alibris.com seller myself and so hope that...
April 14th, 2023
Verified purchase
• Previous review

I am an alibris.com seller myself and so hope that orders from me are as smooth.

Reason I chose this business:

An Alibris seller had the best price.

Date of experience: April 14, 2023

Found book immediately
March 30th, 2021
Verified purchase
• Previous review

Found book immediately. Already had my account information up.

Reason I chose this business:

I use bookfinder.com to compare prices.

Date of experience: March 30, 2021

Thumbnail of user fernp23
New York
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

Your customer service and updates on order are useless.there is no communication on orders or arrivals.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality

Date of experience: April 7, 2024

Thumbnail of user kayt165
Texas
1 review
0 helpful votes
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November 14th, 2021
Verified purchase

Difficult website. I was unable to easily change my password. Had to register as a guest and use another email. Very disappointed.

Reason I chose this business:

Extensive inventory.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 15, 2021

Thumbnail of user vivianm229
Texas
1 review
0 helpful votes
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May 15th, 2022
Verified purchase
• Updated review

I can go a few things well. Tech things isn't one of them. Your site & check out was very easy to use. I will review my purchase when it arrives.

Reason I chose this business:

I saw Alibris had a book I was looking for.

Date of experience: May 15, 2022

It is a very clean ~ organized site
January 26th, 2022
Verified purchase
• Previous review

It is a very clean ~ organized site. It was easy to use. Glad I found them; will be ordering again.

Reason I chose this business:

They had all the books I was looking for & at an Exceptional price!

Date of experience: January 26, 2022

Thumbnail of user benjaminl260
California
1 review
0 helpful votes
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January 5th, 2022
Verified purchase

The checkout process would benefit greatly from an "add a note to seller" field. This is standard on this sort of site.

Reason I chose this business:

To support independent booksellers

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 6, 2021

Thumbnail of user scottm1943
Kentucky
1 review
0 helpful votes
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August 14th, 2021
Verified purchase

Found the textbook I needed for class at a discounted rate, even cheaper than the large online bookseller that shall remain un-named.

Reason I chose this business:

I have had great success with them in the past

Date of experience: August 14, 2021

Thumbnail of user deboraha1279
Texas
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

Fast and easy. Did comparison shopping, while book was several dollars cheaper on this site, with shipping it the difference was pennies!

Reason I chose this business:

Recommended by a friend

Date of experience: September 14, 2022

Thumbnail of user donaldm1246
New Mexico
1 review
0 helpful votes
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August 26th, 2023
Verified purchase
• Updated review

I "LOVE" Alibris. Shopping is easy, smooth and so hassle free. Plus the selection is infinite! Who could ask for anything more.

Reason I chose this business:

Because I knew you folks would have what I was looking for!

Date of experience: August 26, 2023

Every time that I shop here it's such a smooth and...
June 28th, 2022
Verified purchase
• Previous review

Every time that I shop here it's such a smooth and easy process.

Reason I chose this business:

I know that Alibris will always have what I'm looking for!

Date of experience: June 28, 2022

I've shopped with these folks for a few years now and...
April 18th, 2022
Verified purchase
• Previous review

I've shopped with these folks for a few years now and they are fantastic! Never had any issues. I highly recommend them!

Reason I chose this business:

They always have what I'm looking for and they're very dependable!

Date of experience: April 18, 2022

Thumbnail of user maryg1773
New York
1 review
0 helpful votes
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June 9th, 2023
Verified purchase
• Updated review

With so many versions of War and Peace, it might have been hard to choose. The filters and descriptions were very helpful.

Reason I chose this business:

Trust it much more than Amazon. Also, hate the way Amazon trucks block our residential streets; will buy ANYWHERE but Amazon, but have had great experience with Alibris.

Date of experience: June 9, 2023

Easy to find what I want
April 16th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Any seller but Amazon!

Date of experience: April 16, 2021

Thumbnail of user brianh1538
Washington
1 review
0 helpful votes
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December 27th, 2020
Verified purchase

Shipping is a little confusing and not well explained. I spent more time shopping than I probably needed to because of it.

Reason I chose this business:

Best prices.

Date of experience: December 27, 2020

Thumbnail of user joanner572
Arizona
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

I love this bookseller site. Easy browsing. My son was the one who told me about it.

Date of experience: June 25, 2024

Thumbnail of user angelaz406
California
1 review
0 helpful votes
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July 5th, 2024
Verified purchase
• Updated review

I am pleased with your store and order options. It is a good website

Reason I chose this business:

Used it before.

Date of experience: June 25, 2024

Too bad shipping and taxes are higher than the cost...
October 3rd, 2021
Verified purchase
• Previous review

Too bad shipping and taxes are higher than the cost of the book.

Reason I chose this business:

Used books. Grateful.

Date of experience: October 3, 2021

Thumbnail of user daniu8
New York
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Delivery took longer than expected, but the product was in great condition.

was able to get my problem fixed

Reason I chose this business:

Cheap prices compared to other sites.

Service
Value
Shipping
Quality

Date of experience: June 25, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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