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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7687
  • Shipping
    7676
  • Quality
    7675

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,777
Neutral
801
Negative
535
View ratings trends
30
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How would you rate Alibris?

Reviews (93,509)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user miriamr136
Connecticut
1 review
0 helpful votes
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February 28th, 2022
Verified purchase

Been buying from you for a while and always happy with the product and time it takes to receive my order. Will keep being a customer.

Reason I chose this business:

Always check you first

Date of experience: February 28, 2022

Thumbnail of user howellm31
Texas
1 review
0 helpful votes
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July 1st, 2023
Verified purchase

Found my book quickly and sent me a notice. I have used Alibris several times to find out of print books and they never disappointed me!

Reason I chose this business:

Because of past experiences with Alibris.

Date of experience: July 1, 2023

Thumbnail of user larau6
Arizona
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

A good friend introduced me to this website, I already love it. I hope my opinion stays after delivery of my books! Thank you so much

Reason I chose this business:

Working on my collection

Date of experience: October 17, 2021

Thumbnail of user christinas1251
Oregon
2 reviews
1 helpful vote
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November 11th, 2022
Verified purchase

I love how the prices are low, but the shipping adds up quickly when it's per item. I had to put items back because of that.

Date of experience: November 11, 2022

Thumbnail of user elliots95
Virginia
1 review
0 helpful votes
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February 5th, 2023
Verified purchase
• Updated review

Always excited to receive new merchandise that always seem to come earlier than what is it expected, thank you so much for your quality of service.

Reason I chose this business:

Excellent quality on material. I know I will be satisfied.

Date of experience: February 5, 2023

Found some great quality items
June 2nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Quality items at great places

Date of experience: June 2, 2022

Thumbnail of user jamesr2401
California
1 review
0 helpful votes
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November 27th, 2021
Verified purchase
• Updated review

Well, I have a selling account, but the website sees me as a new customer. Wants me to register again. This feels extraneous and somewhat redundant.

Date of experience: October 28, 2021

Quick and easy
March 26th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I decided to move a way from buying books on Amazon.

Date of experience: March 26, 2021

Thumbnail of user lorettav31
Pennsylvania
1 review
0 helpful votes
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July 7th, 2021
Verified purchase

I was disappointed that the books I chose yesterday, but had not ordered because I wanted to add more today, didn't stay in my shopping cart.

Date of experience: July 7, 2021

Thumbnail of user afolabia3
Alabama
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

First of all your products are unbelievably reduced prices which is very good for me and the other thing is that the payment process was easy.

Reason I chose this business:

Because I got the book at the cheapest price for the same quality I could have gotten it somewhere else

Date of experience: May 5, 2023

Thumbnail of user lindad2364
South Carolina
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

I like the guest shopping area. A person can shop without having to be a ember and sign in. Convenient & the price was good also.

Reason I chose this business:

The book i needed for class was available. Ive never used this sight before. First time user and pray it will not be the last.

Date of experience: May 1, 2022

Thumbnail of user carols3564
Virginia
1 review
0 helpful votes
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July 4th, 2023
Verified purchase

I'm a 1st time customer and found it very easy to order a book I've searched high and low for from other sources. Reasonable shipping charges.

Reason I chose this business:

I've been unable to find a particular book about Scotland from other sources.

Date of experience: July 4, 2023

Thumbnail of user ferdinanda25
Massachusetts
1 review
0 helpful votes
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December 16th, 2022
Verified purchase

Two Tries and a note to you so that the system would work correctly. No problem, I will continue to struggle and buy your books. Ed

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 16, 2022

Thumbnail of user johnm6629
Georgia
2 reviews
0 helpful votes
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August 30th, 2023
Verified purchase
• Updated review

This Book Store makes it so easy to purchase a book, and they always ship in a timely manner. Thanks for all of your hard work.

Date of experience: August 30, 2023

I trust alibris because they have faithful and hard...
February 7th, 2023
Verified purchase
• Previous review

I trust alibris because they have faithful and hard working for years. I always try to go to them first, before other vendors. Thanks again for all of your hard work.

Date of experience: February 7, 2023

Very easy for a computer Cro-Magnon such as myself...
March 27th, 2022
Verified purchase
• Previous review

Very easy for a computer Cro-Magnon such as myself to click around.

Reason I chose this business:

Purchased books from you over the years.

Date of experience: March 27, 2022

Very nice to shop here
January 15th, 2022
Verified purchase
• Previous review

Very nice to shop here. Thanks.

Date of experience: January 15, 2022

Easy to navigate, especially for a Computer Cro-Magnon,...
February 4th, 2021
Verified purchase
• Previous review

Easy to navigate, especially for a Computer Cro-Magnon, such as myself.

Reason I chose this business:

Popular, easy - for the most part.

Date of experience: February 4, 2021

Thumbnail of user christinec331
Pennsylvania
2 reviews
1 helpful vote
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April 30th, 2022
Verified purchase

The best price on line. Great, detailed info on the item listings helped me pick exactly what I wanted. Very easy shopping and check out experience.

Reason I chose this business:

Best price and good previous experience.

Date of experience: April 30, 2022

Thumbnail of user mathewm110
Massachusetts
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

So far, so good. Your site had this book for me when others did not... as long as it shows up you've got a new customer

Date of experience: March 15, 2022

Thumbnail of user courtneyt167
Illinois
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

It's very easy to find and pay for the books I need, at such a reasonable price too! I will definitely use alibris in the future!

Reason I chose this business:

Alibris had the book I was looking for at the cheapest price.

Date of experience: January 23, 2022

Thumbnail of user bethanyt54
Texas
1 review
0 helpful votes
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August 3rd, 2021
Verified purchase

Alibris has been a reliable way to buy my kids' schools books for much, much less - alibris's site is easy to search and they always deliver!

Date of experience: August 3, 2021

Thumbnail of user pattiz10
Utah
1 review
0 helpful votes
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January 30th, 2021
Verified purchase
• Updated review

I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!

Reason I chose this business:

My husband a professor, recommended it. What a great recommendation!

Value
Shipping
Quality

Date of experience: January 30, 2021

I had the same books picked out on Amazon for $140!
January 16th, 2021
Verified purchase
• Previous review

I had the same books picked out on Amazon for $140! I came here and saved $50! Thank you for helping this poor starving college student!

Reason I chose this business:

My husband a professor, recommended it. What a great recommendation!

Date of experience: January 16, 2021

Thumbnail of user judithk358
Pennsylvania
1 review
0 helpful votes
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March 12th, 2022
Verified purchase

This is the only online book source I have ever used or will use. I have never experienced any problems with my orders over many years.

Date of experience: March 12, 2022

Thumbnail of user curtisc321
Massachusetts
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

I got automatically signed up for emails. The option should be left blank for me to check rather than manipulate me into giving you my email.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user bruces791
Georgia
1 review
0 helpful votes
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April 10th, 2022
Verified purchase

The book's price jumped about $5 between selection and paying. If that was to pay a shipping fee, it would have been good to state that.

Reason I chose this business:

I have had good experiences with Alibris in the past. This was a distinct exception!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 11, 2022

Thumbnail of user gerardk67
Texas
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I am buying 4 books from one seller and are paying full shipping charges, seems to me the shipping should be consolidated and some reduction made.

Reason I chose this business:

Fell for free shipping, failed to read the small print.

Date of experience: November 23, 2022

Thumbnail of user susank3118
Nebraska
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

Pleasantly surprised I was not charged for shipping which is wonderful since this is for my volunteer position. Thank you

Reason I chose this business:

I was told you were and honest and fair company

Date of experience: April 18, 2024

Thumbnail of user priscillah189
Wisconsin
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

Unfortunately the Bible was dirty on the inside and a few ripped pages. For the price I wasn't expecting that.

Value
Shipping
Quality

Date of experience: May 6, 2024

Thumbnail of user patriceg141
New Jersey
2 reviews
0 helpful votes
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March 27th, 2024
Verified purchase
• Updated review

Found books that I couldn't find any where else. Having a choice of prices and editions are a bonus.

Reason I chose this business:

Selection, price.

Value
Shipping
Quality

Date of experience: March 17, 2024

Easy to navigate listings
March 27th, 2023
Verified purchase
• Previous review

Easy to navigate listings. Good descriptions of condition of book.

Reason I chose this business:

Used before

Date of experience: March 27, 2023

Thumbnail of user latifak7
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I ordered two books from two different suppliers. One arrived within the timeframe specified, the other was quite late.

Was told to wait and, if I remember correctly (do not have the time to go through emails) that it was a matter between me and the tardy bookseller (and I did not have the time to seek him/her out and write). When I order something and am given the inclusive dates during which I can expect the article (in this case, a paperback book) I expect it to arrive within the time span stated (in spite of the USPS, which may account for the extended dates for shipment)

Reason I chose this business:

Had what I wanted + price with coupon

Service
Value
Shipping
Quality

Date of experience: April 22, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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