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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7692
  • Shipping
    7681
  • Quality
    7680

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,779
Neutral
801
Negative
535
View ratings trends
30
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How would you rate Alibris?

Reviews (93,515)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user eliasj43
Washington
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I was so excited to find this book at the price I did, and the shipping was very fast. Thank you.

Reason I chose this business:

Alibris had the best price

Value
Shipping
Quality

Date of experience: June 20, 2024

Thumbnail of user kevinj900
New York
2 reviews
0 helpful votes
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June 29th, 2024
Verified purchase
• Updated review

Able to find all books sought- easily sequenced information re: context of books

Date of experience: June 19, 2024

Web site getting difficult to manage use often
December 1st, 2023
Verified purchase
• Previous review

Date of experience: December 1, 2023

Easily followed process of determining which books...
February 18th, 2023
Verified purchase
• Previous review

Easily followed process of determining which books to choose

Reason I chose this business:

Experienced member

Date of experience: February 18, 2023

Trouble going back into books and authors after purchasing
July 26th, 2022
Verified purchase
• Previous review

Trouble going back into books and authors after purchasing. Sent me back to just finished page

Reason I chose this business:

Used before

Date of experience: June 26, 2022

Very well organized site easy to use
December 24th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Repeat user

Date of experience: December 24, 2021

Very good thorough process involved but navigable
December 6th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Used before

Date of experience: December 6, 2021

Thumbnail of user ruthy660
Florida
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Appreciate you had the books I was seeking. You have a great selection

Reason I chose this business:

You had the books!

Date of experience: June 19, 2024

Thumbnail of user margareth1811
Minnesota
2 reviews
0 helpful votes
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November 30th, 2023
Verified purchase

Had to fill out order three times as it wasn't saved the first time since hadn't logged in, the second time it disappeared as trying to update password as wouldn't allow me to be a guest.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 6, 2023

Thumbnail of user johnc12092
Missouri
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

So far, so good. Looking forward to receiving the item so t
I can rebuild my truck.

Reason I chose this business:

You had the trade paperback I need at a fair price.

Date of experience: June 20, 2024

Thumbnail of user janetp1300
Connecticut
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

Easy to find and navigate site. Wished the THANKS code for setting up an account would have provided some discount no matter what I purchased, but, still okay.

Reason I chose this business:

Saw an item here that was not available at a reasonable price elsewhere. My husband is an author and educator and has been happy with Alibris in the past.

Date of experience: December 6, 2022

Thumbnail of user kevinb3327
Texas
2 reviews
0 helpful votes
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July 1st, 2024
Verified purchase
• Updated review

Easy shopping, easy ordering, (trying to meet the character requirement)

Reason I chose this business:

Cheaper than Amazon

Date of experience: June 21, 2024

Good experience
June 17th, 2024
Verified purchase
• Previous review

Easy to order, good prices and free shipping on some items. Good selection

Reason I chose this business:

Prefer cheaper, used books

Value
Shipping
Quality

Date of experience: June 7, 2024

Easy to order
June 11th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Looking for used books

Date of experience: June 11, 2023

Thumbnail of user suzannes1189
Pennsylvania
1 review
0 helpful votes
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May 7th, 2024
Verified purchase
• Updated review

Order was pending for over three weeks, package then spent five days in Nevada. From order to delivery was thirty days.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: April 25, 2024

Lots of titles to choose from
November 19th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Free shipping offer

Date of experience: November 19, 2023

Thumbnail of user catalinav2
Colorado
1 review
0 helpful votes
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November 29th, 2023
Verified purchase

I was able to purchase the third or fourth listing, the others, though advertised, were no longer available.

Date of experience: November 22, 2023

Thumbnail of user itzels9
Hawaii
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Delivery time was a little long, but it was worth the wait. Love my book and will cherish it forever!

Reason I chose this business:

I <3 second hand!

Value
Shipping
Quality

Date of experience: April 16, 2024

Thumbnail of user sandray801
North Carolina
1 review
0 helpful votes
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January 14th, 2024
Verified purchase

A very pleasant shopping experience,search what I want,choice of new or used and go right to checkout which took a few minutes since I moved

Reason I chose this business:

Saving money and I've done business before

Date of experience: January 14, 2024

Thumbnail of user barbarah3231
Pennsylvania
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

I placed this order in early January. I just saw today that my order was cancelled and money refunded with no explanation. So I'm reordering.

Date of experience: January 14, 2024

Thumbnail of user josephb1411
Tennessee
2 reviews
0 helpful votes
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November 15th, 2023
Verified purchase

I love the variety of books and the many options (condition, edition, price, seller) for any given book.

Reason I chose this business:

You have books that I cannot find elsewhere.

Date of experience: November 15, 2023

Thumbnail of user dennisn227
Pennsylvania
1 review
0 helpful votes
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February 6th, 2022
Verified purchase

I've purchased several books through Alibris and have been very happy with there service and speed of delivery.

Reason I chose this business:

I've used Alibris for so long I can't remember the reason for using them.

Date of experience: February 6, 2022

Thumbnail of user arminn10
Florida
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Why am I paying multiple shipping expenses if I'm ordering from one seller shipping to the same address?

Reason I chose this business:

It was a mistake!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 12, 2023

Thumbnail of user charless2272
Ohio
1 review
0 helpful votes
  • Send Message
January 21st, 2022
Verified purchase

Always a quick and easy shopping experience, and generally find whatever I'm looking for at any given time

Reason I chose this business:

Basically my go to place for buying books

Date of experience: January 21, 2022

Thumbnail of user theresav102
Pennsylvania
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase
• Updated review

Shipping could be lower between $1.99- to $2.99; which would help selecting to buy now; without hesitation. Thanks-

Date of experience: March 23, 2022

The shipping could be lower to between $1,99-to-$2.99;...
March 23rd, 2022
Verified purchase
• Previous review

The shipping could be lower to between $1,99-to-$2.99; which would help to select a very good condition book. Thanks-

Date of experience: March 23, 2022

Most of the items in search were found easily
March 6th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I have been an occasionally guest for quite five years.

Date of experience: March 6, 2022

Although I made purchases as Guest; I had been quite...
August 3rd, 2021
Verified purchase
• Previous review

Although I made purchases as Guest; I had been quite a loyal Guest about 5 years, to current time. I think I might continue as Guest for as long as I would be content with the purchases. Thanks.

Date of experience: August 3, 2021

Thumbnail of user rafaeld88
Colorado
4 reviews
0 helpful votes
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March 21st, 2021
Verified purchase

Excellent website with great prices. Find this book that has very hard to find after Amazon lost it.

Reason I chose this business:

Great price

Date of experience: March 21, 2021

Thumbnail of user anthonyd1401
Illinois
1 review
0 helpful votes
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November 29th, 2021
Verified purchase
• Updated review

Great selection, easy to review and economical. Have been using this site for years and referred numerous friends.

Reason I chose this business:

Been using this site for many years.

Date of experience: November 29, 2021

Great places for books at affordable prices
September 24th, 2021
Verified purchase
• Previous review

Great places for books at affordable prices. Been ordering books for several years and have recommended your site to friends.

Date of experience: September 24, 2021

Thumbnail of user alisar47
Tennessee
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

Found just what I needed at a great price and with the necessary information about the used conditions.

Date of experience: November 13, 2021

Thumbnail of user eugenial13
California
1 review
0 helpful votes
  • Send Message
July 6th, 2022
Verified purchase

All answers to my questions were provided. Looking forward to seeing how the results turn out. Thank you.

Reason I chose this business:

Online shopping

Date of experience: July 6, 2022

Thumbnail of user tadashin1
California
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

First purchase with Alibris. Website competently put together that gave confidence in the integrity of the shopping experience.

Reason I chose this business:

Not Amazon.

Date of experience: March 15, 2023

Thumbnail of user lawrencet259
Illinois
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase
• Updated review

Alibris nearly always has what I need at reasonable prices - about half of what other "brands" are charging.

Date of experience: December 2, 2022

Easy to order
October 6th, 2022
Verified purchase
• Previous review

Easy to order - nearly always find exactly what I want/need.

Date of experience: October 6, 2022

Thumbnail of user laurenceh52
California
1 review
0 helpful votes
  • Send Message
January 26th, 2022
Verified purchase

You all need to update your account information page: billing address... it finally worked after all this time.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 27, 2021

Thumbnail of user lp228
Florida
1 review
0 helpful votes
  • Send Message
April 16th, 2022
Verified purchase

After putting selection in cart, forgot pass word. Got it reset. Cart content disappeared. Had to pick another.

Reason I chose this business:

Bought books here before

Date of experience: March 17, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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