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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,496 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7679
  • Shipping
    7668
  • Quality
    7667

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,770
Neutral
801
Negative
537
View ratings trends
30
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How would you rate Alibris?

Reviews (93,496)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user anthonyr1253
Michigan
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

Suggestion - Is it possible to create a Large Print category/ Filter. You have a lot of senior readers

Reason I chose this business:

Long time member

Date of experience: February 16, 2022

Thumbnail of user raef38
Delaware
3 reviews
0 helpful votes
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January 17th, 2023
Verified purchase
• Updated review

Simple, easy way to purchase books. Used books so far have been in better description than described. Thanks!

Reason I chose this business:

Prices and condition of books.

Date of experience: January 17, 2023

Quick!
November 15th, 2022
Verified purchase
• Previous review

Quick! Easy peasy. Thanks!

Reason I chose this business:

Prices and ratings and availability.

Date of experience: November 15, 2022

Thumbnail of user marniej14
Oregon
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

Easy to navigate your sight fir shopping and purchasing. I will continue to search Alibris for good books!

Reason I chose this business:

You had not one, but two copies of the book I searched, at great price, so I bought an extra for a friend.

Date of experience: December 30, 2022

Thumbnail of user dianam691
Ohio
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

Love shopping with you. Shipping is always quick and you have puzzle books I can't find anywhere else.

Date of experience: January 15, 2021

Thumbnail of user johnc6888
Pennsylvania
1 review
0 helpful votes
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March 20th, 2023
Verified purchase
• Updated review

My shopping experience with Alibris was great. Whatever book I wanted was available and at a good price

Reason I chose this business:

Because a friend turned me on to Alibris and I have here ever since

Date of experience: March 20, 2023

My shopping experience was simple and easy
October 30th, 2022
Verified purchase
• Previous review

My shopping experience was simple and easy. You always have the books i need and at a good price

Reason I chose this business:

You have good collection of books available

Date of experience: October 30, 2022

My shopping experiece was great and simple
October 20th, 2022
Verified purchase
• Previous review

My shopping experiece was great and simple. No issues at all

Reason I chose this business:

Because Alibris has the books I want for a good price

Date of experience: October 20, 2022

What I wanted was easy to find and the price is right
September 11th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because I knew that Alibris would have what I needed

Date of experience: September 11, 2022

My shopping experience was great
August 28th, 2022
Verified purchase
• Previous review

My shopping experience was great. Alibris had the book that I wanted at a good price.

Reason I chose this business:

I was recomended to Alibris through a friend. And I have been buying books ever since. I choose Alibris because of the prices, quantity and quality of books

Date of experience: August 28, 2022

Alibris has everything that I need
August 12th, 2022
Verified purchase
• Previous review

Alibris has everything that I need. And ordering is easy

Reason I chose this business:

Because I know that they have the books that I need

Date of experience: August 12, 2022

I have been ordering books from Alibris for a while...
June 20th, 2022
Verified purchase
• Previous review

I have been ordering books from Alibris for a while now. And everytime I order a book the process has been simple and easy. No issues or stress

Reason I chose this business:

Because Alibris always has the books that I want. That come in good condition

Date of experience: June 20, 2022

My shopping experience is always easy, it's never a...
April 24th, 2022
Verified purchase
• Previous review

My shopping experience is always easy, it's never a problem

Reason I chose this business:

Because Alibris has the books that I need at a reasonabe price

Date of experience: April 24, 2022

My experience was great and easy
March 20th, 2022
Verified purchase
• Previous review

My experience was great and easy. No issues at all

Reason I chose this business:

Because of the prices and the quality of the books

Date of experience: March 20, 2022

Alibris carries a lot of books that I want
August 14th, 2021
Verified purchase
• Previous review

Alibris carries a lot of books that I want. Finding what I need is easy. And the prices are reasonable.

Reason I chose this business:

I chose Alibris because a coworker told me about it

Date of experience: August 14, 2021

Thumbnail of user katherinep822
Ohio
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

Love your platform. Makes shopping so easy. I can find whatever book I am searching for. Thanks Alibris!

Date of experience: December 13, 2022

Thumbnail of user nancyw1958
Washington
2 reviews
0 helpful votes
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September 4th, 2022
Verified purchase

This website has always been my preferred site for used books and music. Great variety and better prices.

Reason I chose this business:

Looking for a particular books.

Date of experience: September 4, 2022

Thumbnail of user barbarat1640
Tennessee
1 review
0 helpful votes
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July 21st, 2023
Verified purchase
• Updated review

I have used Alibris several times and have never been disappointed. Much easier to check out than some.

Reason I chose this business:

Price and ease of ordering

Date of experience: July 21, 2023

This is my second time to order a book, but the first...
January 31st, 2023
Verified purchase
• Previous review

This is my second time to order a book, but the first book that I ordered was a brand new hardback even though I ordered and paid for a used one. My second order has been as easy as the first. Thank goodness that I didn't need a password. I never keep up with them. I will continue to order from you as long as the security remains in tact. There were no issues in that regard for my first order.

Reason I chose this business:

Mainly the price, ease of ordering, prompt delivery, and great condition of previously ordered book

Date of experience: January 31, 2023

Thumbnail of user davidh7434
California
1 review
0 helpful votes
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August 4th, 2022
Verified purchase

First experience with your company with hope of doing more business in the future…. Thank you for asking!

Reason I chose this business:

By complete accident. I was looking for something specific and you had it available…

Date of experience: August 4, 2022

Thumbnail of user juliea728
South Carolina
1 review
0 helpful votes
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December 7th, 2021
Verified purchase

Takes a minute to figure out the shipping, but prices are amazing even with paying shipping. Awesome site.

Date of experience: December 7, 2021

Thumbnail of user debram1003
Texas
1 review
0 helpful votes
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July 10th, 2021
Verified purchase

Just ordered a 16 volume book collection. Ordering went smoothly. Will give a report once it has arrived.

Reason I chose this business:

Great prices & faster shipping

Date of experience: July 10, 2021

Thumbnail of user victorias1328
Washington
1 review
0 helpful votes
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July 24th, 2023
Verified purchase

I really appreciate being able to view a description of the book's condition before I place an order.

Reason I chose this business:

I was pointed to it by a www.bookfinder.com listing.

Date of experience: July 24, 2023

Thumbnail of user dyasl
New Mexico
1 review
0 helpful votes
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March 22nd, 2022
Verified purchase
• Updated review

The system made me update my CC billing address three times before it would accept it. That's annoying.

Reason I chose this business:

Because I like you and you usually have what I'm looking for.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 20, 2022

It took three shots to get the thing to accept the...
December 24th, 2021
Verified purchase
• Previous review

It took three shots to get the thing to accept the correct billing address. I've just moved, and haven't had time yet to change that with the CC companies. Annoys heck out of me when online forms don't work properly.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 24, 2021

I love shopping with you guys
September 29th, 2021
Verified purchase
• Previous review

I love shopping with you guys. I nearly always find what I want, even when it's some weird nerdy thing that's been out of print forever.

Date of experience: September 29, 2021

Thumbnail of user phillipg157
Kentucky
1 review
0 helpful votes
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February 19th, 2021
Verified purchase

The Free Shipping with alibris logo is a little misleading right up until the very last checkout page.

Reason I chose this business:

Better than Amazon

Date of experience: February 19, 2021

Thumbnail of user kimberlyl696
Missouri
2 reviews
0 helpful votes
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January 30th, 2022
Verified purchase
• Updated review

Always good. Just wish shipping was not so expensive. Spent more on shipping than my total book order.

Reason I chose this business:

Find books to fill my collection

Date of experience: January 30, 2022

Wish you had more of a variety of free shipping
December 10th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Great way to fill in missing books from my collection. I collect by author.

Date of experience: December 10, 2021

I have always had a great experience when ordering
November 7th, 2021
Verified purchase
• Previous review
Reason I chose this business:

This is my go to site when I need to fill in the books missing from my collection. I collect by author and love shopping at Alibris.

Date of experience: November 7, 2021

Always great shopping
December 30th, 2020
Verified purchase
• Previous review
Reason I chose this business:

Discount Books

Date of experience: December 30, 2020

Thumbnail of user sandrar1609
Louisiana
2 reviews
0 helpful votes
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March 20th, 2023
Verified purchase
• Updated review

Great selection but challenging site as it's slow, reticent to "move along" from one page to the next.

Date of experience: March 20, 2023

Excellent!
February 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Accessibility.

Date of experience: February 22, 2022

Thumbnail of user terryt380
New Mexico
1 review
0 helpful votes
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December 14th, 2022
Verified purchase
• Updated review

Great selection, great filtering options. Had to type in new card three times - minor, but my only complaint.

Reason I chose this business:

Independent.

Date of experience: December 14, 2022

Offering books for such a good price digitally is a...
April 30th, 2021
Verified purchase
• Previous review

Offering books for such a good price digitally is a great alternative to a paperback.

Reason I chose this business:

Independent bookseller

Date of experience: April 30, 2021

Thumbnail of user kristaa80
Washington
1 review
0 helpful votes
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September 1st, 2023
Verified purchase
• Updated review

Always to browse, easy to navigate. Have been using Alibris for about 20 years!
Recycle and re-use everyone!

Reason I chose this business:

Have been buying for 20 years- why not recycle and re- use

Date of experience: September 1, 2023

Great resource, easy to navigate...
March 11th, 2023
Verified purchase
• Previous review

Great resource, easy to navigate...you can get sucked in(in a good way)

Reason I chose this business:

Have used for years

Date of experience: March 11, 2023

Thumbnail of user normanf73
Oklahoma
1 review
0 helpful votes
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April 1st, 2021
Verified purchase

Only one problem and that was made good immediately.
A fine source of movies, books, and manuals. Thanks!

Date of experience: April 1, 2021

Thumbnail of user vald54
Florida
1 review
0 helpful votes
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September 14th, 2021
Verified purchase

Website was easy to navigate. However would be nice to have shipping already calculated into price of book.

Reason I chose this business:

Emailed coupon

Date of experience: September 14, 2021

Thumbnail of user dana369
Idaho
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

It seemed awkward to find the condition.
Before selecting, I want to know how much shipping will be.

Reason I chose this business:

Google search

Date of experience: December 27, 2020

Thumbnail of user sesceneew
Kentucky
2 reviews
0 helpful votes
  • Send Message
June 3rd, 2021
Verified purchase

Love the prices and the ease of ordering. Wish we could choose a faster shipping method when needed.

Reason I chose this business:

Needed to get books for a class.

Date of experience: June 3, 2021

Thumbnail of user juliam520
Maryland
1 review
0 helpful votes
  • Send Message
July 19th, 2021
Verified purchase

First time shopping for books. Ordering process easy. I reserve any other opinion after I receive the book.

Reason I chose this business:

Cheap book ad

Date of experience: July 19, 2021

Thumbnail of user pamelam1530
Massachusetts
1 review
0 helpful votes
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October 27th, 2021
Verified purchase

When choosing free shipping the statement does not update; have to 'trust' or email customer service to clarify.

Date of experience: October 27, 2021

Thumbnail of user thomasu334
Wisconsin
1 review
0 helpful votes
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December 11th, 2021
Verified purchase

It's not always clear what direction I should take as I proceed through the search and purchase process(es).

Reason I chose this business:

Past experience. Both titles available from a single source.

Date of experience: December 11, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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