Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,482 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    675
  • Value
    7673
  • Shipping
    7662
  • Quality
    7661

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,768
Neutral
800
Negative
538
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,482)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (496) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user susanr1992
Rhode Island
1 review
0 helpful votes
  • Send Message
June 13th, 2021
Verified purchase

My message said $10 coupon off $45 or higher. I was given $3 off on a $50 purchase. I don't understand that but am ok with it so I ordered anyway.

Date of experience: June 13, 2021

Thumbnail of user pamelas2256
Canada
1 review
0 helpful votes
  • Send Message
August 24th, 2022
Verified purchase

DIDN'T KNOW BOOK RENTALS WERE AVAILABLE LIKE THIS. AS A TOUR LEADER WHO DOES MULTIPLE COUNTRIES A YEAR BUT DOESN'T WISH TO CARRY MULTIPLE BOOKS I AM THRILLED TO FIND YOU.

Date of experience: August 24, 2022

Thumbnail of user sallyd348
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Great prices, amazing availability of brilliant writers.

Reason I chose this business:

Through addall.com/used

Value
Shipping
Quality

Date of experience: June 21, 2024

Thumbnail of user jonl617
Michigan
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Quickly found the exact titles needed, at better prices than other sources.

Reason I chose this business:

Due to previous good experiences.

Date of experience: June 21, 2024

Thumbnail of user carolynm1918
New Mexico
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

It's been a while since I shopped here no real problems. Hope they don't take too long.

Reason I chose this business:

I knewAlibris would have what I wanted

Date of experience: June 21, 2024

Thumbnail of user deniset1301
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Items described & condition stated is consistent. Please keep up the excellent work.

Reason I chose this business:

As a customer for over 10 years - Items described & conditions stated are consistent.

Date of experience: June 21, 2024

Thumbnail of user lisab5640
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

The transaction was easy. Book in good shape. Satisfied with everything.

Reason I chose this business:

Had book I wanted.

Value
Shipping
Quality

Date of experience: June 21, 2024

Thumbnail of user samanthap926
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Product came and was satisfied with condition. Thank you for helping me

Value
Shipping
Quality

Date of experience: June 21, 2024

Thumbnail of user lairdw4
Nebraska
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase
• Updated review

Quality merch - good prices - great selection - I shall return

Reason I chose this business:

Price ans selection

Value
Shipping
Quality

Date of experience: June 21, 2024

Thank you Alibris!
December 7th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Most reliable service I have found

Date of experience: December 7, 2022

Alibris is always the best
October 19th, 2022
Verified purchase
• Previous review

Date of experience: October 19, 2022

Thumbnail of user alisonj17
California
2 reviews
1 helpful vote
  • Send Message
April 7th, 2024
Verified purchase
• Updated review

As a returning customer, the purchase was fast and easy. I really like giving a pre-read book a new career. Feels correct.

Reason I chose this business:

Because you folks rock.

Date of experience: March 28, 2024

Love alibris
December 1st, 2022
Verified purchase
• Previous review

Love alibris. Last year I gave copies of "crap taxidermy" purchased from you, to many horrified friends. Admittedly, the shipping charges do make me gasp sometimes, but hey, what a great company. Thank you.

Date of experience: December 1, 2022

I find the site itself annoying...
May 11th, 2022
Verified purchase
• Previous review

I find the site itself annoying... not accepting legit credit card numbers, like that.

Reason I chose this business:

Because no title is too wacky for me, and thankfully, for you.

Date of experience: May 11, 2022

Thumbnail of user johnc5943
Connecticut
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase
• Updated review

The Web site threw me out twice, but remembered my order when I logged back in. Good software.

Reason I chose this business:

I can usually find the book that I need.

Date of experience: June 21, 2024

The transition to Book Fetch needs work
April 8th, 2024
Verified purchase
• Previous review

The transition to Book Fetch needs work. The system already has the title, author, etc. and could auto-fill.

Reason I chose this business:

Convenience

Date of experience: March 29, 2024

Problem geting the discount codes to work
August 10th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Availability

Date of experience: July 11, 2023

Two things: First, I selected items and then was asked...
July 9th, 2023
Verified purchase
• Previous review

Two things: First, I selected items and then was asked to log in -- when I did, the items in my cart disappeared and I had to find and select them again. A time-waster. Second, for an order over $50.00 all book orders should qualify for free shipping, not a complex logic for just a few. Both of these can be improved in the ordering software.

Reason I chose this business:

My go-to for finding used and out of print history books.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 9, 2023

I searched for a couple books that I didn't find
April 16th, 2023
Verified purchase
• Previous review

I searched for a couple books that I didn't find. That's unusual.

Reason I chose this business:

Convenience, large network.

Date of experience: April 16, 2023

Xxxxxxxxxx
January 18th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Convenience

Date of experience: January 18, 2023

Had to re-order from another distributor after first...
April 3rd, 2022
Verified purchase
• Previous review

Had to re-order from another distributor after first order was canceled.

Reason I chose this business:

Robust availability from the network of suppliers.

Date of experience: March 4, 2022

The search found the book I wanted, and offered several...
March 4th, 2022
Verified purchase
• Previous review

The search found the book I wanted, and offered several choices from member sellers.

Reason I chose this business:

Alibris had the best chance of listing the book I was looking for.

Date of experience: March 4, 2022

Quick location and selection
December 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I like the range of booksellers and the variety of titles available.

Date of experience: December 14, 2021

Efficient
November 10th, 2021
Verified purchase
• Previous review

Efficient - no detours.

Reason I chose this business:

I was looking for a particular book and I thought the Alibris network would have the best chance of having it. You did.

Date of experience: November 10, 2021

Found what I was looking for right away
February 3rd, 2021
Verified purchase
• Previous review

Found what I was looking for right away. Some other sites show this book out of print.

Reason I chose this business:

Alibris is my go-to source for books.

Date of experience: February 3, 2021

Thumbnail of user johnv2588
New Jersey
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Good service and selection. Free shipping option is a nice feature.

Date of experience: June 21, 2024

Thumbnail of user gailw665
Pennsylvania
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Packing is so important. Bubble wrap to keep corners flat and board unbent.

Reason I chose this business:

Easiset and cheapest. Usually use EBay. Have wanted this book for years. Hope is comes safely.

Date of experience: June 21, 2024

Thumbnail of user jerichow89
Arizona
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Simple, easy, effective, fair price, found exactly what I wanted immediately.

Reason I chose this business:

Good price and selection.

Date of experience: June 21, 2024

Thumbnail of user patriciah3744
California
2 reviews
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Even though my order came in one shipment, I was charged for three separate shipments

Reason I chose this business:

Have had a good experience in the past!

Value
Shipping
Quality

Date of experience: June 21, 2024

Thumbnail of user shauns355
California
1 review
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase

Will be back for more! Pleasant experience. Easy shopping and quick delivery.

Reason I chose this business:

Shopped online. Price.

Value
Shipping
Quality

Date of experience: June 21, 2024

Thumbnail of user janetc1807
Texas
2 reviews
0 helpful votes
  • Send Message
July 1st, 2024
Verified purchase
• Updated review

Each step was quick, simple...best of all you actually had several copies in good
Condition.

Reason I chose this business:

I looked at Amazon, price was high - then BetterWorld Books, they didn't have it.
I generally look at these resources when in search of a book. You guys have several copies, reasonably priced.

Date of experience: June 21, 2024

Finding the books was fine/easy
September 27th, 2023
Verified purchase
• Previous review

Finding the books was fine/easy - good info, helpful details, nice selection

What was extremely frustrating was the checking out process. It took forever and I came very to giving up

Reason I chose this business:

I collect the American Presidents series. Your options are many and your prices are usually well below Amazon.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 28, 2023

Thumbnail of user angier334
Idaho
1 review
0 helpful votes
  • Send Message
June 23rd, 2024
Verified purchase

I love how Alibris rates the shape of the books and they are reasonably priced.

Reason I chose this business:

Price and quantity of used books.

Date of experience: June 13, 2024

Thumbnail of user mariei308
New Hampshire
1 review
0 helpful votes
  • Send Message
May 20th, 2024
Verified purchase

Tried to say above - Wait was longer than normal and in one order - book was in very poor condition and had to be discasrded

Immediate response

Reason I chose this business:

I always have used Alibris and have never before had a problem

Service
Value
Shipping
Quality

Date of experience: May 10, 2024

Thumbnail of user danieln1203
Texas
1 review
0 helpful votes
  • Send Message
May 7th, 2023
Verified purchase
• Updated review

Wow! Alibris has EVERYTHING! Music and movies I spent years trying to find. Wonderful! Great prices and fast shipping.

Reason I chose this business:

I found an old and rare memory here. I knew you would have it!

Date of experience: May 7, 2023

Easy enough
March 28th, 2023
Verified purchase
• Previous review

Easy enough. There is sticker shock at checkout for the huge shipping total.

Date of experience: March 28, 2023

Thumbnail of user angelas1620
Pennsylvania
1 review
0 helpful votes
  • Send Message
January 18th, 2024
Verified purchase
• Updated review

I kept trying to change address under billing but would not let me change it. Both the shipping and billing address should say Angela Staub, 50 Academy Street, #216, McSherrystown, PA *******

Date of experience: January 11, 2024

Cost of postage could be lower
May 1st, 2022
Verified purchase
• Previous review

Cost of postage could be lower. But best deals still on your site. Thanks much.

Date of experience: May 1, 2022

Postage getting higher costing than your books
October 31st, 2021
Verified purchase
• Previous review
Reason I chose this business:

You usually were the best deal. Not always now but your selections are greater.

Date of experience: October 31, 2021

Alibris is a super place for books and movies
July 2nd, 2021
Verified purchase
• Previous review

Alibris is a super place for books and movies. I wish shipping was less costly but still a good deal.

Date of experience: July 2, 2021

Thumbnail of user karens5574
Washington
2 reviews
0 helpful votes
  • Send Message
June 14th, 2024
Verified purchase

I didn't think I would be able to find my book at an affordable price so fast.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user josephb3595
California
1 review
0 helpful votes
  • Send Message
April 21st, 2024
Verified purchase
• Updated review

I have had to reorder this book because you sent it to the wrong address! If the original book is returned please credit my account

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 11, 2024

Very Good!
April 19th, 2024
Verified purchase
• Previous review

Date of experience: April 9, 2024

Thumbnail of user lisaa1707
Maine
2 reviews
0 helpful votes
  • Send Message
November 9th, 2021
Verified purchase

Notation of "YRE" for Young Readers Edition didn't show up until order summary. ALSO I had forgotten my password and when I changed it all 7 items in my cart had vanished. VERY frustrating.

Reason I chose this business:

Previous experience.

Date of experience: October 10, 2021

Thumbnail of user wendym1474
Kansas
1 review
0 helpful votes
  • Send Message
February 26th, 2024
Verified purchase

Why isn't publication date given on listing? Why can't I ask Seller a question before completing order?

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 15, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?