Sitejabber Website Reviews and Complaints
  • Bookmark

    Alibris

2024 SITEJABBER AWARD

Alibris

Write a Review

Overview

Alibris has a rating of 4.7 stars from 93,456 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    673
  • Value
    7662
  • Shipping
    7651
  • Quality
    7650

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,781
Neutral
798
Negative
539
View ratings trends
30
See all photos
How would you rate Alibris?

Reviews (93,456)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user junem471
Washington
1 review
0 helpful votes
  • Send Message
November 11th, 2023
Verified purchase

Nothing like a print book you can hold in your hand. :) :) your site is appealing and helps find a home for previously loved books

Date of experience: November 11, 2023

Thumbnail of user brennanp14
Malaysia
1 review
0 helpful votes
  • Send Message
May 8th, 2023
Verified purchase

Everything from setting up a new account to the check-out has been a wonderful and smooth experience.

Reason I chose this business:

I have been hunting for [The Death of Dulgath] by Michael J.Sullivan for a very, very, very long time. It's the 3rd book in a 4 part series called the Riyria Chronicles and is the only one of the entire set to no longer be in print. I've even tried to get it in e-book format but that has been a dead end because I live outside of the US and there are certain restrictions. Thankfully, I heard about Alibris and finally found a copy! Words can't express how amazing this experience has been for me.

Date of experience: May 8, 2023

Thumbnail of user lorenb135
California
1 review
0 helpful votes
  • Send Message
October 7th, 2023
Verified purchase

Straightforward and easy to navigate website.
More options and links than any other online bookseller so far.

Date of experience: October 7, 2023

Thumbnail of user floydh47
Washington
1 review
0 helpful votes
  • Send Message
April 3rd, 2021
Verified purchase

Easy to find wanted book(s). Well displayed and well annotated for shopper's background information on potential purchase.

Reason I chose this business:

Consistently presents me with numerous buying options from many locales and
With unbeatable prices.

Date of experience: April 3, 2021

Thumbnail of user amoreth
Washington
1 review
0 helpful votes
  • Send Message
March 11th, 2021
Verified purchase

Great selection, easy to find books you are looking for. Ratings and good descriptions help you choose.

Reason I chose this business:

I expect to be able to find the books I am looking for at reasonable prices and with honest quality assessments.

Date of experience: March 11, 2021

Thumbnail of user mm1498
Washington
1 review
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase
• Updated review

Ordered before. Excellent customer service. Good synopsis. Wish for more customer reviews. Company alibris is awesome, thanks!

Reason I chose this business:

Great customer service, you live up to your rep

Date of experience: May 13, 2023

Easy to use website
February 25th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Rated best for used books in customer service

Date of experience: February 25, 2023

Thumbnail of user davidc4276
West Virginia
1 review
0 helpful votes
  • Send Message
February 14th, 2023
Verified purchase
• Updated review

Always find navigating your website to be user friendly. And I like the suggested books to consider.

Date of experience: February 14, 2023

Always a pleasure to turn to you for my book needs...
December 6th, 2022
Verified purchase
• Previous review

Always a pleasure to turn to you for my book needs & wants.

Date of experience: December 6, 2022

This website is so user friendly
February 7th, 2022
Verified purchase
• Previous review

This website is so user friendly. In addition, I like the similarly themed books to look through for possible other choices.

Reason I chose this business:

Never been disappointed by this website; you deliver!

Date of experience: February 7, 2022

Your website is so pleasant to navigate, & I like the...
February 25th, 2021
Verified purchase
• Previous review

Your website is so pleasant to navigate, & I like the feature that redirects me to other similar offerings.

Date of experience: February 25, 2021

Thumbnail of user christopherp651
California
2 reviews
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Great to show options to save shipping. Might also look at "faster expected delivery" as another option.

Reason I chose this business:

First place I look for used books. I knew these books would be available and I am not in a hurry to get them.

Date of experience: January 11, 2022

Thumbnail of user pamelaannep
Massachusetts
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

In a series, it would be convenient to always include the sequence number when identifying the book.

Date of experience: October 22, 2022

Thumbnail of user kelm24
Washington
1 review
0 helpful votes
  • Send Message
November 27th, 2022
Verified purchase

Alibris' site is pleasantly fast and well-designed for ease-of-use. Showing books by the same author is useful.

Reason I chose this business:

The knowledge in books -regardless of used or new - always has practical value.

Date of experience: November 27, 2022

Thumbnail of user michaelb7786
Virginia
2 reviews
0 helpful votes
  • Send Message
July 4th, 2022
Verified purchase
• Updated review

Always plentiful stock, easy to navigate, and discounts available. (Plus, you can get additional discounts through Rakuten.)

Reason I chose this business:

I always check Alibris when I'm looking for books, especially if I don't need them in pristine condition. I don't like to give my money to "the big bookseller". Also, I wholeheartedly believe in recycling and purchasing used items.

Date of experience: July 4, 2022

Alibris has a wide range of books, both in hardvcover...
April 20th, 2022
Verified purchase
• Previous review

Alibris has a wide range of books, both in hardvcover and paperback, in a wide range of conditions, from new to not so new.

Reason I chose this business:

I would rather give my money to a used bookstore than to one of the big online sellers.

Date of experience: April 20, 2022

Thumbnail of user marilyng611
Montana
1 review
0 helpful votes
  • Send Message
May 16th, 2023
Verified purchase
• Updated review

I appreciate that shipping prices appear in checkout. Wish I could order multiple copies from one store.

Reason I chose this business:

To support independent used book stores

Date of experience: May 16, 2023

Wanted multiple copies of this book for gifts and easily...
May 26th, 2022
Verified purchase
• Previous review

Wanted multiple copies of this book for gifts and easily found 2 from the same store.

Reason I chose this business:

Found "Very Good" used condition for multiple copies of a specific title to give as gifts.

Date of experience: May 26, 2022

PayPal problem forced me to use credit card, which...
May 11th, 2022
Verified purchase
• Previous review

PayPal problem forced me to use credit card, which I didn't want to do.

Reason I chose this business:

Supports independent used book stores

Date of experience: May 11, 2022

Thumbnail of user ricks1652
New York
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

Please offer a filter by condition, and a 'show total price with shipping' option when looking at books. And thanks, I love your service.

Date of experience: November 16, 2023

Thumbnail of user lawrenceh405
Arizona
1 review
0 helpful votes
  • Send Message
April 1st, 2022
Verified purchase

Quick checkout was great. Best quality book should be listed first instead, sort was by lowest price.

Date of experience: April 1, 2022

Thumbnail of user sandrab2169
Minnesota
1 review
0 helpful votes
  • Send Message
June 27th, 2021
Verified purchase

Found the items I wanted for a great price. Website worked flawlessly including entering the coupon code.

Reason I chose this business:

Alibris had what I wanted at a fair price.

Date of experience: June 27, 2021

Thumbnail of user vitol31
New York
1 review
0 helpful votes
  • Send Message
April 23rd, 2021
Verified purchase

Have been an Alibris customer for years. They are always reliable with a great selection of items they stock and great service as well.

Date of experience: April 23, 2021

Thumbnail of user joshuaw679
Texas
2 reviews
0 helpful votes
  • Send Message
June 23rd, 2022
Verified purchase

So far it has been pretty good. I mean shipping rates could be better, but with the state of the postal service I understand.

Reason I chose this business:

It was a great price.

Date of experience: June 23, 2022

Thumbnail of user bobbyn76
Texas
1 review
0 helpful votes
  • Send Message
November 13th, 2021
Verified purchase

Found the book I wanted but the email discount doesn't bother to tell you it has a $50 minimum purchase until you sign up.

Reason I chose this business:

Book I needed to complete collection

Date of experience: October 14, 2021

Thumbnail of user connieh502
California
1 review
0 helpful votes
  • Send Message
November 29th, 2021
Verified purchase

Good choices of used book. But needed some time to carefully search and read through and make sure the correct edition, cover and authors

Reason I chose this business:

Recommended by my academic advisor

Date of experience: November 29, 2021

Thumbnail of user maryf1614
Washington
2 reviews
0 helpful votes
  • Send Message
May 18th, 2021
Verified purchase

Easy to find titles and order. However, when the blurb says free shipping and I get charged for it I am a little concerned.

Date of experience: May 18, 2021

Thumbnail of user fullerc5
Maine
1 review
0 helpful votes
  • Send Message
March 29th, 2021
Verified purchase

Alibris has many of the quirky, uncommon titles I look for, all at great prices. They're as good as Amazon, and--most important--they're not Amazon!

Date of experience: March 29, 2021

Thumbnail of user paulm2361
Illinois
1 review
0 helpful votes
  • Send Message
March 5th, 2021
Verified purchase

SIgn up for a $5 ofr coupon and no indication of if or when it will come. Nor does it appear for this transaction.

Reason I chose this business:

Cheapest place to get this book

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 3, 2021

Thumbnail of user suzannel578
Texas
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

I enjoy shopping with Alibris, and have never been a bad experience. If there was a problem, the sellers have always made it right.

Reason I chose this business:

Email offers

Date of experience: September 17, 2023

Thumbnail of user stans230
Pennsylvania
1 review
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase
• Updated review

Thanks for the quick service...I've always had a good time buying a book or two from you over the past 10 plus years! STAN

Reason I chose this business:

It's the best.

Date of experience: June 19, 2023

Thanks for making ordering easy...
July 22nd, 2022
Verified purchase
• Previous review

Thanks for making ordering easy... my purchase of several copies of the book is to allow me to hand them out to friends as gifts. I prefer shopping at Alibris... have been doing so for at least the past 10 plus years. STAN SMITH

Date of experience: July 22, 2022

Always fun and quick to use Alibris
February 27th, 2022
Verified purchase
• Previous review

Date of experience: February 27, 2022

Thumbnail of user leifp7
Texas
1 review
0 helpful votes
  • Send Message
March 29th, 2023
Verified purchase

I don't understand what "eligible for free shipping" meant when ordering, and I did not see this explained by the end of the process.

Reason I chose this business:

Good price for the desired item.

Date of experience: March 29, 2023

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

How do I know I can trust these reviews about Alibris?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Alibris?