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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,431 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    672
  • Value
    7643
  • Shipping
    7632
  • Quality
    7631

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,779
Neutral
797
Negative
539
View ratings trends
30
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How would you rate Alibris?

Reviews (93,431)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1122) web site (349) use site (212) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user dennism1169
California
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

Good experience and best price I found online... Plus it isn't Amazon which is a huge plus to me hahaha

Reason I chose this business:

Best prices and I don't have to support Amazon.

Date of experience: July 16, 2021

Thumbnail of user shirleyr1013
Tennessee
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Smooth and no difficulties on website or completing order. I've ordered before and my experience has always been great servie.

Date of experience: August 18, 2023

Thumbnail of user mckinleys25
Utah
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

Didnt have any coupons or anything that worked, and when you sign up for emails its misleading with that coupon.

Reason I chose this business:

Had what i needed at the cheapest.

Date of experience: April 25, 2023

Thumbnail of user peterl887
Virginia
1 review
0 helpful votes
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February 16th, 2021
Verified purchase

So easy, and very good quality/price descriptions. Browse the inventory of dozens of used book shops. Couldn't be more convenient.

Reason I chose this business:

Convenience. My go-to bookstore.

Date of experience: February 16, 2021

Thumbnail of user geneh187
Minnesota
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

I like the convenience and ease of ordering. Alibris has had everything I want to order so far. Gene Hunder

Reason I chose this business:

Ease of ordering

Date of experience: November 17, 2021

Thumbnail of user chrisl1500
California
1 review
0 helpful votes
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October 16th, 2021
Verified purchase
• Updated review

Second time using Alibris and it couldn't be easier. Found some books I have been searching a long time for.

Reason I chose this business:

Best results for online searches.

Date of experience: October 16, 2021

Awesome interface; very easy to use
September 11th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Had heard of you before, but never used. Have been searching for some older books and decided to give you a try.

Date of experience: September 11, 2021

Thumbnail of user daniels4242
Minnesota
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Would've ordered '2' copies from the same 'vendor' but protocol on the webpage did not seem to allow that … :( …

Reason I chose this business:

Lowest price

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 10, 2023

Thumbnail of user johnp7846
New York
2 reviews
0 helpful votes
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June 27th, 2024
Verified purchase

Easy searching, multiple listings, good prices and quick shipping

Reason I chose this business:

Past experience

Value
Shipping
Quality

Date of experience: June 17, 2024

Thumbnail of user merylh14
Florida
2 reviews
0 helpful votes
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July 1st, 2022
Verified purchase

Been using yuose guys since college 15 yrs ago. Prices are still the best as well as selections. You Rock-still.

Reason I chose this business:

Needed an esoteric title to explore an esoteric concept related to my main interest and didn't necessarily want to spend spend all my communion money.

Date of experience: July 1, 2022

Thumbnail of user davidc4185
New York
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase
• Updated review

I realize that Bezos is probably making a fraction of a penny, from this sale, but it still bothers me.

Date of experience: March 2, 2022

Had the book i was looking for at a great price and...
January 30th, 2021
Verified purchase
• Previous review

Had the book i was looking for at a great price and reasonable shipping cost. Website seems easy to use so far.

Reason I chose this business:

Had the book i was looking for at a great price and reasonable shipping cost. Website seems easy to use so far. Also, i'm avoiding spending money with Amazon wherever possible (which has been almost everywhere) and it seems like you're not them.

Date of experience: January 30, 2021

Thumbnail of user rebeccab2871
New York
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

Easy to find what I am looking for, great selection of titles

Reason I chose this business:

I often shop here.

Date of experience: June 17, 2024

Thumbnail of user winonap6
Oregon
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase
• Updated review

I buy most of my books from you. Only one problem in all the years I have received books. You are my first to go to.Thank You.

Reason I chose this business:

Looking for a book I was interested in

Date of experience: April 12, 2024

I buy most of my books from Alibris
February 23rd, 2022
Verified purchase
• Previous review
Reason I chose this business:

You had the books I was looking for

Date of experience: February 23, 2022

I buy most of my books from Alibris, I'm very happy
October 28th, 2021
Verified purchase
• Previous review
Reason I chose this business:

I have had a good experience with them.

Date of experience: October 28, 2021

I have always received excellent service
October 21st, 2021
Verified purchase
• Previous review

I have always received excellent service. Only ounce did a book go to the wrong address, and Albris made it right.

Reason I chose this business:

Where I by most of my books.

Date of experience: October 21, 2021

Thumbnail of user jacquelinp5
California
1 review
0 helpful votes
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August 9th, 2023
Verified purchase
• Updated review

Started a second time because i hadn't noticed that one choice was blu-ray. Easy process on a busy day -- thanks!

Reason I chose this business:

1. Because i do NO business with that other "A" named bunch that get first listings and think they rule (he rules) the world.
2. because over some years i've always been satisfied with my Alibris purchases..

Date of experience: August 9, 2023

Simple&trustworthy
June 19th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Because i have faith in the sources and process

Date of experience: June 19, 2022

Alibris is my trusted go-to (after my local indie)
April 6th, 2021
Verified purchase
• Previous review

Date of experience: April 6, 2021

Thumbnail of user stephenl832
Washington
1 review
0 helpful votes
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October 6th, 2021
Verified purchase
• Updated review

I like browsing all the available items, reliving some of my youth. Then there's the unbeatable prices. Lovin' It! ~S

Reason I chose this business:

My go-to for movies and music. ~S

Date of experience: October 6, 2021

A little confusing at first, but a breeze once I got...
March 31st, 2021
Verified purchase
• Previous review

A little confusing at first, but a breeze once I got it.

Date of experience: March 31, 2021

Thumbnail of user kerryd266
Virginia
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

A+ book seller. Will order again from them!
Online ordering was easy and service was fast.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user benh916
New York
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

It's wonderful to be able to find at least a little music by John Fleagle on your website. The world forgets even the most sublime beauty so quickly.

Reason I chose this business:

You had the music I wanted; nobody else seems to.

Date of experience: April 12, 2023

Thumbnail of user debbiep446
Washington
1 review
0 helpful votes
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May 17th, 2021
Verified purchase

Great, but I did try to up date my mobile number the one on my profile is wrong but there wasn't an option. New should be *******770

Reason I chose this business:

Great prices

Date of experience: May 17, 2021

Thumbnail of user patrickk996
Massachusetts
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

A great resource for finding books at an affordable price and finding interests that are less relevant at other sites/ stores!

Reason I chose this business:

Found a link to a book that was to my knowledge otherwise unavailable and was satisfied with the price and stated condition!

Date of experience: March 20, 2024

Thumbnail of user lawrenceb1050
Rhode Island
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Very easy to order and pay, now lets see how easy it is to get the books

Date of experience: June 15, 2024

Thumbnail of user kristinr291
California
1 review
0 helpful votes
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March 5th, 2024
Verified purchase
• Updated review

Please make sure you are shipping all ordered books to my 32 Miramonte Rd address- that IS my default address, not any of the other addresses that you have - thank you!

Date of experience: March 5, 2024

Thank you!
March 7th, 2023
Verified purchase
• Previous review

Date of experience: March 7, 2023

Thumbnail of user stephenw2290
New York
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

The package was just as described. The book was in good condition and it came relatively quick.

Reason I chose this business:

Cheaper price

Value
Shipping
Quality

Date of experience: June 15, 2024

Thumbnail of user elisabethb84
Maine
1 review
0 helpful votes
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April 9th, 2024
Verified purchase
• Updated review

I love Alibris books. I almost always find what I'm looking for, the books are sent in a timely manner.

Reason I chose this business:

Because I love Alibris books. I almost always find what I'm looking for, the books are sent in a timely manner.

Date of experience: March 30, 2024

I love the books I have ordered through Alibris, and...
August 25th, 2023
Verified purchase
• Previous review

I love the books I have ordered through Alibris, and I always get them in a timely manner.

Reason I chose this business:

Years of satisfied ordering.

Date of experience: August 25, 2023

I have always had a good experience finding the books...
January 3rd, 2022
Verified purchase
• Previous review

I have always had a good experience finding the books that I want at Alibris. I have been using Alibris for years for book purchases.

Reason I chose this business:

Because of my satisfaction with it over the years.

Date of experience: January 3, 2022

Thumbnail of user jerryj427
Canada
2 reviews
0 helpful votes
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November 8th, 2023
Verified purchase
• Updated review

You canceled my order saying Alibris ware house did not have the book, while it says you have 10 copies of Lindbergh, Suspect no.1.
What is going on?

Reason I chose this business:

I did not choose, I have been your customer for 20 years.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 9, 2023

Alibris cancelled 3 of my orders in the past 6 weeks,...
July 19th, 2023
Verified purchase
• Previous review

Alibris cancelled 3 of my orders in the past 6 weeks, an order with 3 books werelost or stolen in your warehouse and never shipped them out to me, an two other orders were canceled as they could not find the books.
I have never experienced such chaos from Alibris in the last 25 years I had been shopping online with Alibris.
Jerry Jaleel

Reason I chose this business:

I don’t know until I receive my order

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 19, 2023

I have been an Alibris customer for nearly 25 years
January 31st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Prompt Service

Date of experience: January 31, 2023

Thumbnail of user donnak927
New York
1 review
0 helpful votes
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July 26th, 2021
Verified purchase

Excessive shp'g amts caused me to eliminate several items & get elsewhere. To look at current items in cart should not be so far down on the page.

Reason I chose this business:

Some less expensive prices from competitors on titles I wanted.

Date of experience: June 26, 2021

Thumbnail of user elizabeths4068
California
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Had to re-enter password -- maybe a typo the first time but no way to check what I had entered.

Reason I chose this business:

First website that came up. Availability of used copy suited e.

Date of experience: June 13, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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