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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    670
  • Value
    7630
  • Shipping
    7619
  • Quality
    7618

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,789
Neutral
793
Negative
541
View ratings trends
30
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How would you rate Alibris?

Reviews (93,404)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user chips86
California
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

Ordered a book and received it, this Alibris won't leave me alone. For the love of God leave me alone!

Value
Shipping
Quality

Date of experience: March 30, 2024

Thumbnail of user angelac2700
North Carolina
2 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

I'm very happy with my purchase, the price and the delivery time! It was a last minute gift and I was so happy to receive it so quickly!

Reason I chose this business:

Recommended from a friend

Value
Shipping
Quality

Date of experience: March 30, 2024

Thumbnail of user ottiliem1
Canada
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

So far so good, but didn't like when the shipping cost tripled when I entered my Canadian address ;)

Reason I chose this business:

Buying a Canadian book so not happy about the shipping

Date of experience: March 19, 2024

Thumbnail of user brendab2749
New York
1 review
0 helpful votes
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December 7th, 2023
Verified purchase

Quickly found exactly what I was searching for, and it is expected to arrive before Christmas, whereas the same thing on Amazon was not.

Reason I chose this business:

I chose Alibris because they are independent--and not Amazon! I'm trying as often as possible to purchase from sellers other than the giants.

Date of experience: December 7, 2023

Thumbnail of user jeannem257
California
2 reviews
0 helpful votes
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December 30th, 2023
Verified purchase
• Updated review

The book I wanted was easy to find. There were several choices, with condition listed. Once I chose one, ordering was straightforward.

Reason I chose this business:

I choose Alibris most of the time when I'm looking for a used book. I appreciate the fact that it's not owned by Amazon.

Date of experience: December 30, 2023

Very straightforward
October 17th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Because it's not owned by Amazon. And because I've bought many books through Alibris, and it's always seamless.

Date of experience: October 17, 2023

It's quick and easy to order and pay for a book
March 16th, 2021
Verified purchase
• Previous review

It's quick and easy to order and pay for a book. All that's left is to wait for it to arrive.

Reason I chose this business:

Because it's not owned by Amazon.

Date of experience: March 16, 2021

Thumbnail of user rm850
Minnesota
1 review
0 helpful votes
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June 9th, 2024
Verified purchase

Not user friendly. Difficult to get through the whole system when you're trying to buy something.

Reason I chose this business:

Book was cheaper

Date of experience: May 30, 2024

Thumbnail of user bettye566
New York
1 review
0 helpful votes
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April 14th, 2024
Verified purchase
• Updated review

Alibris has never disappointed. Prices are good, delivery is excellent. I am a thoroughly satisfied customer.

Reason I chose this business:

I have used Alibris many times. It is always my go-to site when I need books.

Value
Shipping
Quality

Date of experience: April 4, 2024

I always come to Alibris first
February 7th, 2023
Verified purchase
• Previous review

I always come to Alibris first - you never fail to have what I need at prices I can manage.

Reason I chose this business:

When I was a seminary student I learned about your site and how valuable it is. Thank you!

Date of experience: February 7, 2023

Good, as usual
March 22nd, 2022
Verified purchase
• Previous review
Reason I chose this business:

Best source for quality used books

Date of experience: March 22, 2022

Thumbnail of user johns15466
California
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I was satisfied with the service and the book was what I expected and it came on time and so I have no complaints.

Reason I chose this business:

You have the book I wanted had a price that was good.

Value
Shipping
Quality

Date of experience: April 2, 2024

Thumbnail of user kaitlyns112
Florida
2 reviews
0 helpful votes
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August 27th, 2022
Verified purchase

I like it but even if I ship books form the same place I have to pay for shipping seperately and that's a bit sad.

Reason I chose this business:

I felt like it.

Date of experience: July 28, 2022

Thumbnail of user yukiot1
Kentucky
1 review
0 helpful votes
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March 16th, 2023
Verified purchase

It is so smooth and easy for me, an old dummy (90 years old!) to open my account with you! Thank you!
Dr. Paul Tashiro

Reason I chose this business:

Because I found the book that I need for my book to be published.
Paul

Date of experience: March 16, 2023

Thumbnail of user alfredae3
North Carolina
1 review
0 helpful votes
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October 8th, 2022
Verified purchase

Coupon not accessible and it was time consuming trying to order "error" couldn't check out as guest. Just cut order short to end this process.

Reason I chose this business:

Used before and book was better price.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 8, 2022

Thumbnail of user ayset2
Turkey
1 review
0 helpful votes
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June 1st, 2021
Verified purchase

I appreciate the fact that you ship overseas. Libraries are rarer outaide the West, so it is crucial to be able to order from abroad.

Reason I chose this business:

For overseas shipment, reasonable price and the book being a fomer library copy.

Date of experience: June 1, 2021

Thumbnail of user williamg2136
New York
1 review
0 helpful votes
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April 7th, 2022
Verified purchase

I ordered this book a few days ago. I don't know why the order was canceled, but I am glad that there is another available.

Reason I chose this business:

I prefer not to make purchases from billionaires,
And that Alibis sells used books and other items

Date of experience: April 7, 2022

Thumbnail of user joanh388
Indiana
1 review
0 helpful votes
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March 2nd, 2021
Verified purchase

Not sure. I looked up book, but had to change y password. When I went back to place order the used $4 priced wasn't available.

Date of experience: March 2, 2021

Thumbnail of user mrt195
Texas
1 review
0 helpful votes
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December 29th, 2021
Verified purchase

I ordered a B&W version of this book and need to cancel it since I am now ordering the COLOR version... hope Alibris can cancel my first order. :)

Reason I chose this business:

Alibris had the book I was seeking.

Date of experience: December 29, 2021

Thumbnail of user nancym1874
Florida
1 review
0 helpful votes
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April 6th, 2021
Verified purchase

I was given this website to order a gift for my son in law. It was very easy and staraight forward. Thank you for that.

Reason I chose this business:

Website given to me to order a gift

Date of experience: April 6, 2021

Thumbnail of user hollyl289
New York
1 review
0 helpful votes
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March 10th, 2023
Verified purchase
• Updated review

I was sent a coupon code for $5 off at noon. When I ordered at 2PM the check out said it had expired. Not cool

Reason I chose this business:

Book I wanted

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 8, 2023

Ok better to search for subject too
November 30th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Had what I wanted

Date of experience: November 30, 2021

Thumbnail of user rhondap564
Florida
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

Thankyou for a ministry. Love Lifted Me. God's genuine love in this book and constant truth of this memoir spurs on to our Godgiven destiny.

Reason I chose this business:

For this and other books that are interesting.

Date of experience: March 16, 2022

Thumbnail of user paulb3726
District of Columbia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase
• Updated review

Shipping is too high. Coupons on paper slip with shipment too hard to keep track of; they should be on my account

Reason I chose this business:

Only US source

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 24, 2023

Clickbait Coupon
June 7th, 2022
Verified purchase
• Previous review

8 minutes after Alibris sent a $5 coupon, it said the coupon expired. Customer service later told me the real issue was a minimum $50 purchase requirement, which was not mentioned or linked from the coupon. So this coupon was just clickbait, and the site message was erroneous and wasted my time.

Without coupons Alibris is usually good. They should re-think undermining their reputation with inaccurate coupon offers

Reason I chose this business:

Price, past experience

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality

Date of experience: May 8, 2022

Thumbnail of user naomib301
Pennsylvania
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I found the site easy to navigate, which enabled me to locate the book I needed today.

Reason I chose this business:

Thought I would try out the site

Date of experience: June 12, 2024

Thumbnail of user steven1028
Maine
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

Books came very quickly, one got hung up but after I emailed Alibris it showed up immediately. Very happy.

Missing book, taken care of promptly

Reason I chose this business:

Selection and pricing.

Service
Value
Shipping
Quality

Date of experience: March 18, 2024

Thumbnail of user karab160
Massachusetts
2 reviews
0 helpful votes
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May 8th, 2021
Verified purchase

It was easy to find the book I was looking for AND the price was RIGHT! Very pleased to have access to used books again since all of book stores have been pretty much closed down-!

Reason I chose this business:

Price was fair and right for my wallet

Date of experience: May 8, 2021

Thumbnail of user annabelleb58
California
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I got a book for a very good price but it had a stain on it that looked like old gum but overall good experience

Value
Shipping
Quality

Date of experience: March 30, 2024

Thumbnail of user edwardn116
California
2 reviews
0 helpful votes
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March 29th, 2024
Verified purchase

Interaction with website was difficult had to play with it for a good twenty minutes before I was able to make my order

Date of experience: March 19, 2024

Thumbnail of user nellieg46
Oklahoma
1 review
0 helpful votes
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March 29th, 2024
Verified purchase
• Updated review

I love the fact that I can come to one website to find books and not look all over the Internet! Great service.

Reason I chose this business:

I have used you in the past to buy books.

Date of experience: March 19, 2024

I love being able to shop in one location for used...
November 10th, 2023
Verified purchase
• Previous review

I love being able to shop in one location for used books instead of going to multiple website!

Reason I chose this business:

Past excellent shopping experience

Date of experience: November 10, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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