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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    669
  • Value
    7624
  • Shipping
    7613
  • Quality
    7612

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,794
Neutral
793
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,397)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user earls275
Arizona
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Check back on my order...the 2nd address line...did I not type this in entirely?

100 Easy St. #2538

T

Reason I chose this business:

The amount of books available

Value
Shipping
Quality

Date of experience: April 26, 2024

Thumbnail of user johnl7444
Texas
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

You always have a good option for what I need the most. Thank you.

Reason I chose this business:

I usually find what I need.

Date of experience: June 7, 2024

Thumbnail of user jasonm3412
Missouri
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Alibris makes it so easy to find what you're looking for. The steps to purchase are clear and straightforward! Love shopping Alibris.

Date of experience: December 1, 2023

Thumbnail of user emmam758
California
2 reviews
0 helpful votes
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January 9th, 2023
Verified purchase

I like shopping for books here, because whether new or used, I'm always pleased with my purchase both with the quality of the book ad the price.

Reason I chose this business:

Because I always like the price and condition of the books.

Date of experience: January 9, 2023

Thumbnail of user destinyv26
Texas
1 review
0 helpful votes
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February 6th, 2022
Verified purchase

I've been looking for these books for a hot minute now and am so happy I've found them I cant wait to get them in the mail

Date of experience: February 6, 2022

Thumbnail of user frankb1126
Colorado
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

It would be nice to be able to search for the bookseller so I can order multiple books from the same one and save money on shipping.

Reason I chose this business:

Good selection and great prices!

Date of experience: October 29, 2021

Thumbnail of user leandrac10
Ohio
1 review
0 helpful votes
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October 18th, 2021
Verified purchase

I keep checking to see if this is the actual book or just a lithograph of the cookbook that taught me to cook as a child. Nostalgia!

Reason I chose this business:

Alibris had a seller of the item i need that is in my home state and shipping may be less of a problem. We are having postal issues in Ohio right now

Date of experience: October 18, 2021

Thumbnail of user mariae1400
Illinois
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I have not had any problems w Alibris at all. What's not to like? One saves money and the environment at the same time while enjoying books!

Reason I chose this business:

Great deals!

Date of experience: September 19, 2023

Thumbnail of user stephanied2014
California
1 review
0 helpful votes
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October 22nd, 2023
Verified purchase

While the prices are great, the shipping has been super slow in the past. Maybe it won't be as bad with this order. Giving it another try.

Reason I chose this business:

I can earn a little cashback with Rakuten.

Date of experience: September 22, 2023

Thumbnail of user susanw2800
Texas
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

I liked being reminded that in the past I did not create a password; I placed order as guest. And to just do that again. Very helpful.

Reason I chose this business:

It’s my go-to. Very inexpensive books.

Date of experience: June 25, 2022

Thumbnail of user cherolyns1
New Hampshire
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

Found the book I wanted very quickly and am looking forward to its arrival so I can read it. I've heard so much positive comments about it.

Reason I chose this business:

Previous orders

Date of experience: March 17, 2023

Thumbnail of user charless3271
Indonesia
1 review
0 helpful votes
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June 9th, 2023
Verified purchase

Shopping was easier than I expected. My 1 issue is you charged me tax on shipping fees. In Pa you only pay tax on the purchase price.

Reason I chose this business:

You had the product that I was looking for. I think the shipping fees are a bit high. In some cases the shipping fee was more than the purchase price. Not sure if that better or worse than other platforms. Thank you

Date of experience: June 9, 2023

Thumbnail of user christopherj543
Maryland
1 review
0 helpful votes
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August 25th, 2021
Verified purchase

I wish the sellers could provide more info on the books they have for sale, as well as come photos of the book. This should be doable.

Reason I chose this business:

Had what I was looking for

Date of experience: July 26, 2021

Thumbnail of user bethh735
Colorado
1 review
0 helpful votes
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November 17th, 2023
Verified purchase

It was easy to find an item and checkout. Hoping the item will reach the person fine as this is a gift.

Reason I chose this business:

I went on google and your website came up.

Date of experience: November 17, 2023

Thumbnail of user lindah2864
South Carolina
3 reviews
0 helpful votes
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October 19th, 2021
Verified purchase

I love your site. I went right to what I wanted. So easy to use. I'll be back soon.
Linda & Jim

P.S. The prices are great

Reason I chose this business:

Just got blessed.

Date of experience: October 19, 2021

Thumbnail of user theresac1094
Louisiana
1 review
0 helpful votes
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June 30th, 2023
Verified purchase

Paypal has my mailing address incorrect. I have changed it, but each time I place an order it reverts to the old address. This is poor accounting.

Reason I chose this business:

Good service from Alibris.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 31, 2023

Thumbnail of user crystalw643
Georgia
1 review
0 helpful votes
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January 1st, 2023
Verified purchase
• Updated review

So far, so good. I've ordered from Alibris before when trying to find a hard to find art instruction book. I was very satisfied with the experience.

Reason I chose this business:

I want an on line alternative to amazon books

Date of experience: January 1, 2023

Found the books I wanted at a great price!
September 14th, 2022
Verified purchase
• Previous review

Date of experience: September 14, 2022

Thumbnail of user davidw3901
California
2 reviews
0 helpful votes
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June 2nd, 2021
Verified purchase

I am hoping to get the free shipping offer although I didn't see where that credited my order even though it was in the e mail offer

Date of experience: June 2, 2021

Thumbnail of user jessel349
California
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

I ordered a copy of this same book on September 2,2022. It was supposedly mailed out, but I still have not received it as of October 10,2022.

Reason I chose this business:

Excellent inventory of things that interest me.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 11, 2022

Thumbnail of user michelec130
New York
3 reviews
2 helpful votes
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July 21st, 2022
Verified purchase

Your shipping policies are misleading.! I DO NOT LIKE THAT. BE HONEST WITH THE LISTING. NOT $3.98 THEN CHARGE $4.98 AT THE CHECKOUT. THAT STINKS BIG TIME..

Reason I chose this business:

I'M SORRY IT DID. YOU ARE MISLEADING AND SNEAKY..

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 21, 2022

Thumbnail of user chuckw202
California
3 reviews
0 helpful votes
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July 10th, 2021
Verified purchase

Fast and easy, but should have been able find out earlier in the process that I would be able to use PayPal.

Date of experience: July 10, 2021

Thumbnail of user jimd941
New York
2 reviews
0 helpful votes
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July 3rd, 2021
Verified purchase

Your space for credit card numbers does not include spaces. My 16 numbers have spaces between each group of four numbers. I had to re-enter 3 times.

Reason I chose this business:

Convenience.

Date of experience: June 3, 2021

Thumbnail of user carolh1669
Washington
1 review
0 helpful votes
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July 28th, 2023
Verified purchase
• Updated review

The website is easy to use and Alibris had all of the books I was looking for at less cost than Amazon!

Reason I chose this business:

Looking for less expensive books

Date of experience: July 28, 2023

Great prices for the books I need for my Book Club!
January 4th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Affordable, wide variety.

Date of experience: January 4, 2022

Thumbnail of user robins1456
Washington
1 review
0 helpful votes
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March 2nd, 2023
Verified purchase

I felt that the shipping was too high. I think a free shipping amount should happen after $25 worth of purchases on any products in the store.

Date of experience: January 31, 2023

Thumbnail of user cathys1049
Connecticut
1 review
0 helpful votes
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October 2nd, 2023
Verified purchase

I know you raised your shipping charge to $4.49. Is there any way you can go back to $3.99? That $.50 actually makes a difference. Thank you.

Reason I chose this business:

Better price and selection.

Date of experience: October 2, 2023

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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