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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,397 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    669
  • Value
    7624
  • Shipping
    7613
  • Quality
    7612

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,796
Neutral
793
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,397)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user susanner44
Connecticut
1 review
0 helpful votes
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August 1st, 2021
Verified purchase

Love Alibris! From childhood favorites to field guides to best sellers, Alibris is the place to buy great used and new books at a savings.
Thank you!

Reason I chose this business:

There’s no other place I’d purchase books.

Date of experience: August 1, 2021

Thumbnail of user mathewm121
Pennsylvania
1 review
0 helpful votes
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June 20th, 2022
Verified purchase

Items kept disappearing and duplicating in my cart in the same season, over a period of less than a minute. I think your cart system is broken.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 21, 2022

Thumbnail of user dariap26
Florida
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

The ordering was easy, but I need an expedited shipping which I'm willing to pay for but thee was no option for it?

Reason I chose this business:

It's a rare DVD I'[m purchasing and Alibris had it in stock

Date of experience: March 18, 2024

Thumbnail of user marianas91
Texas
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

I am very happy to have found the book I bought at such a good price and in mint condition "As New".

Reason I chose this business:

I was cued to Alibris by Yale University Press during a search online.

Date of experience: February 19, 2023

Thumbnail of user ericg1521
New Jersey
1 review
0 helpful votes
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February 5th, 2023
Verified purchase

Love the way everything is setup, its made easy and the books are in great shape. I hate the shipping prices, quite pricey. Alibris is my favorite

Date of experience: February 5, 2023

Thumbnail of user cynthiap632
Texas
1 review
0 helpful votes
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August 1st, 2023
Verified purchase
• Updated review

I have used Alibris for years to find books that are rare or out of print, especially if I have lost my original book. I love it!

Date of experience: August 1, 2023

Found what I was looking for!
February 22nd, 2021
Verified purchase
• Previous review

Date of experience: February 22, 2021

Thumbnail of user karene1344
Texas
1 review
0 helpful votes
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May 26th, 2022
Verified purchase

I like your websites format.

I clicked on the "Save 5.00 on this order " to subscribe button, but it didn't show up when I checked out.

Reason I chose this business:

I've shopped here before and have gotten great books with good deals.

Date of experience: May 26, 2022

Thumbnail of user merileeg1
Minnesota
1 review
0 helpful votes
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November 26th, 2021
Verified purchase

I am grateful to find alibris on my Mac because my PC would not find these title in a google search. I will be shopping much more.

Date of experience: November 26, 2021

Thumbnail of user ca153
Netherlands
14 reviews
74 helpful votes
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July 13th, 2019

I placed a few orders with this company, and never had any problem. The books arrived in a reasonable length of time, and were in good condition.

Date of experience: July 12, 2019

Thumbnail of user nancyd1632
New York
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

They notified me about needing to cancel my order on one item in my order and I was able to find a replacement copy cheaper. Thank you.

Reason I chose this business:

Replace canceled book

Date of experience: April 1, 2022

Thumbnail of user brucec1125
Washington
1 review
0 helpful votes
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July 16th, 2021
Verified purchase

You have a great selection, but the cost of shipping makes your books on the average cost 20% more. For every $100.00 I spend I save $20.00.

Reason I chose this business:

Books I couldn't find anywhere else.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 16, 2021

Thumbnail of user elizabethw1566
GB
1 review
0 helpful votes
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December 17th, 2021
Verified purchase

It's annoying to have to enter my credit card every time I go into and out of my shopping cart, especially as I am still logged in

Reason I chose this business:

It's not amazon

Date of experience: December 17, 2021

Thumbnail of user suek570
Washington
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I was able to find the books I was looking for in good condition for a good price. Shipping was fast. I will definitely shop Alibris again.

Reason I chose this business:

It came up using a search engine

Value
Shipping
Quality

Date of experience: March 29, 2024

Thumbnail of user martya49
Kentucky
1 review
0 helpful votes
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November 10th, 2021
Verified purchase

I like Alibris very much as an alternative to ebay. However, I am sorry to see the standard shipping rate on this site increase to 4.50 US.

Reason I chose this business:

You had the lowest price on an item I wanted.

Date of experience: November 10, 2021

Thumbnail of user elizabethl2263
Pennsylvania
3 reviews
0 helpful votes
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September 17th, 2023
Verified purchase

My first time ordering from this website and it was super easy. Can't wait to get my book. I'd order from here again. Might become my favorite

Reason I chose this business:

Just came up on my feed

Date of experience: September 17, 2023

Thumbnail of user michaell5248
Colorado
2 reviews
0 helpful votes
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December 17th, 2022
Verified purchase

Great prices on books, but the shipping costs are high and the coupons offered can't be applied to the total cost they are a waste as well.

Reason I chose this business:

Got a coupon that didn't matter

Date of experience: November 17, 2022

Thumbnail of user nabilk26
Indiana
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

Love the fact that each retailer has their own reviews. That coupled with the rating of the item makes Alibris my go to source for used books!

Reason I chose this business:

Return customer

Date of experience: September 29, 2021

Thumbnail of user deborahv930
New York
1 review
0 helpful votes
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February 13th, 2023
Verified purchase
• Updated review

I cannot remember passwords to save my life. When I do, if I fat finger, I get locked out.Thanks for letting me sign in as a guest.

Reason I chose this business:

You're easy to use.

Date of experience: February 13, 2023

The State populates with my state's name written out...
March 15th, 2023
Verified purchase
• Previous review

The State populates with my state's name written out and your interface wants it in a two letter code. Had to go back and redo the whole thing because state wasn't recognized. Just take it the way it populates.

Reason I chose this business:

Been here before. Easy to buy. Don't have to remember logins, passwords, passcodes.

Date of experience: February 13, 2023

Thumbnail of user ashleyd470
Georgia
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

Very easy shopping experience. I love the concept of saving paper and paying a rental fee of 7 bucks instead of buying the book for 28 dollars.

Reason I chose this business:

Shopping for a book and found it too expensive. Learned there were more options available.

Date of experience: February 2, 2021

Thumbnail of user jordanh460
North Carolina
1 review
0 helpful votes
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March 5th, 2023
Verified purchase
• Updated review

Alibris is my favorite place to get good books at a cheap price, I recommend it to anyone who likes to read. Great source for history books.

Reason I chose this business:

Alibris is my favorite place to get good books at a cheap price, I recommend it to anyone who likes to read. Great source for history books.

Date of experience: March 5, 2023

Cheap books, good quality
June 11th, 2022
Verified purchase
• Previous review

Date of experience: June 11, 2022

Thumbnail of user sandras2033
Arizona
3 reviews
0 helpful votes
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October 3rd, 2022
Verified purchase
• Updated review

I can always find the books I want; delivery is always reasonable. Your website is easy to use! There has never been a problem with an order.

Reason I chose this business:

I found 2 books my husband wanted at reasonable prices and new! He only wants hardbacks and you always have them.

Date of experience: October 3, 2022

This book was very hard to find in print!
June 12th, 2021
Verified purchase
• Previous review

This book was very hard to find in print! Happy to find on your website.

Reason I chose this business:

One of few that had this book!

Date of experience: June 12, 2021

Thumbnail of user kennethb776
New York
1 review
0 helpful votes
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February 2nd, 2021
Verified purchase

Not 100% happy because I applied for coupon by giving you my email address, but then I never received a coupon number to use on my order

Date of experience: February 2, 2021

Thumbnail of user johnc9721
Illinois
2 reviews
0 helpful votes
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February 15th, 2023
Verified purchase

I would have liked to have the option (and pay for) an overnight or near overnight delivery. Or at least a shipping date that spanned 6 days;

Date of experience: February 15, 2023

Thumbnail of user j.r.k
Georgia
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Slow page loading, as if it was confused. Also banner said coupon available, but at checkout said it was expired. I am a longtime customer. Not Good!

Date of experience: March 12, 2022

Thumbnail of user davidu634
New Zealand
1 review
0 helpful votes
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November 24th, 2022
Verified purchase

Alibris is always excellent. The one thing it could do to improve would be to rank the books in order of total cost i.e. Cost with shipping.

Reason I chose this business:

I have loved it ever since I first found it as they always find what I want be it ne'er so obscure. Before I found alibris I would use a book search company who might find something within a year or two. I also like that it immediately gives the cost in my currency. And that unlike Abe books you don't have daft shipping costs e.g. US$120 where I would object that I want the book, not the ship it came in.

Date of experience: November 24, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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