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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,386 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    669
  • Value
    7617
  • Shipping
    7606
  • Quality
    7605

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,796
Neutral
791
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (93,386)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1121) web site (349) use site (213) credit card (495) billing address (202) coupon code (244) shopping cart (178) email address (83)
Thumbnail of user debraj399
West Virginia
1 review
0 helpful votes
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December 13th, 2021
Verified purchase

Fast and easy. I'm so happy to have found a copy of this book for sale. It really is a beautiful book.

Reason I chose this business:

I'm pleased with the price and shipping cost.

Date of experience: December 13, 2021

Thumbnail of user christopherm1760
Louisiana
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

Had to reset my password, and site didn't save the book I'd selected for purchase. Has to re-search for it; somewhat awkward.

Reason I chose this business:

Wanted an alternative to Amazon.

Date of experience: November 23, 2021

Thumbnail of user jeffreyf498
New York
1 review
0 helpful votes
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July 12th, 2022
Verified purchase

Shipping costs higher than other used book sellers. For these shipping costs, the books better show up here within a few days.

Reason I chose this business:

Better choices than on Bookfinder

Date of experience: June 12, 2022

Thumbnail of user donnas3548
New Hampshire
1 review
0 helpful votes
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May 4th, 2023
Verified purchase
• Updated review

Most of the sellers have been prompt. I've always received my orders within a reasonable time with the exception of one book.

Reason I chose this business:

I try to avoid Amazon. I also appreciate the option of buying preowned materials.

Date of experience: May 4, 2023

Easy to figure out the condition of the books, ratings...
April 20th, 2023
Verified purchase
• Previous review

Easy to figure out the condition of the books, ratings of the sellers and the book choices are easily arranged by price. The book description brought forward exactly what I was looking for.

Reason I chose this business:

Good experience in the past.

Date of experience: April 20, 2023

Thumbnail of user sandrac1935
Montana
1 review
0 helpful votes
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August 12th, 2022
Verified purchase
• Updated review

Alibris has good copies of old books that I need for our educational program, but that I could never find elsewhere. Thanks!

Reason I chose this business:

Alibris almost always has the book I'm looking for.

Date of experience: August 12, 2022

Amazed to find books on Alibris that I really did not...
January 13th, 2022
Verified purchase
• Previous review

Amazed to find books on Alibris that I really did not think I could find!

Reason I chose this business:

Always my first choice to search for out-of-print books.

Date of experience: January 13, 2022

Thumbnail of user judym1708
Georgia
2 reviews
1 helpful vote
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April 9th, 2023
Verified purchase

We are huge fans of Alibris and love the shopping experience. Easy to search and find what we're looking for and more.

Reason I chose this business:

Repeat customers.

Date of experience: April 9, 2023

Thumbnail of user anthonyd1552
Florida
1 review
0 helpful votes
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February 4th, 2022
Verified purchase

The site was easy to navigate without any issues. I will reserve one star until I see how quickly the book arrives.

Reason I chose this business:

Good price.

Date of experience: February 4, 2022

Thumbnail of user lindseyk118
Wisconsin
1 review
0 helpful votes
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February 6th, 2023
Verified purchase

Changes to cart and price comparisons are clumsy.
Also, shopping cart button is very hard to click on in my iPhone browser

Reason I chose this business:

Used books, not Amazon

Date of experience: January 6, 2023

Thumbnail of user cyrisem1
Arizona
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

Always enjoy looking through this site.i have found some rare books here and seems they have what I am looking for, usually!

Reason I chose this business:

Just wanted to look around and see whats new.

Date of experience: June 3, 2023

Thumbnail of user philliph391
Maine
1 review
0 helpful votes
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December 27th, 2022
Verified purchase

Very difficult to correct billing error. System refuse to accept my efforts finally had to quit the application and send frustration email

Reason I chose this business:

Used to give good service

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 27, 2022

Thumbnail of user norak76
Virginia
1 review
0 helpful votes
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May 24th, 2022
Verified purchase

It would be cool if there was some better matching with booksellers that are in your cart vs. booksellers that you're browsing.

Reason I chose this business:

Used books not owned by Amazon.

Date of experience: May 24, 2022

Thumbnail of user alis329
Bahrain
1 review
0 helpful votes
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August 26th, 2021
Verified purchase

Last time I was not familiar; this time its short and sweet. But i feel for the standard shipping fees is high.

Reason I chose this business:

Cheap books

Date of experience: July 27, 2021

Thumbnail of user kimm1324
Pennsylvania
2 reviews
0 helpful votes
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July 7th, 2021
Verified purchase

Love the options to shop for rentals, used, or new and the sorting feature which let's me find the condition I want!

Date of experience: July 7, 2021

Thumbnail of user denisea793
Virginia
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

Found what I needed. Unable to fully rate the whole experience until I receive my purchase and the condition it comes in.

Date of experience: February 25, 2023

Thumbnail of user deborahg909
Vermont
1 review
0 helpful votes
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February 18th, 2022
Verified purchase
• Updated review

When ordering multiple books, I would like to see recommendations for the same the book provider so as to reduce shipping costs.

Reason I chose this business:

Good prices on used books

Date of experience: January 19, 2022

Quick anad easy to locate book
March 26th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Usually ahs best prices

Date of experience: March 26, 2021

Thumbnail of user charlinep3
Illinois
1 review
0 helpful votes
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January 25th, 2021
Verified purchase

It was a little confusing as to whether I would be able to change my shipping address before the order was placed.

Reason I chose this business:

Used Alibris years ago and was satisfied with your service. I am now trying to avoid Amazon so I placed my order here. Not Happy that we must agree to having our feedback published in order to submit it. Too much forced compliance already on many levels. Already

Date of experience: January 25, 2021

Thumbnail of user jerryb570
Louisiana
1 review
0 helpful votes
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April 18th, 2021
Verified purchase

Excellent info, excellent website, have purchased from your company before. Like the ability to make a charitable donation at the same time.

Reason I chose this business:

Had the book I wanted in the condition I preferred and at a good price. Familiar with the reliability of your company.

Date of experience: April 18, 2021

Thumbnail of user arthurr333
Washington
1 review
0 helpful votes
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December 14th, 2022
Verified purchase

It'd be nice to be able to sort search by pub date (which is maybe possible, but I didn't readily see it)!

Date of experience: November 14, 2022

Thumbnail of user jenipherg
Maryland
1 review
0 helpful votes
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April 3rd, 2021
Verified purchase

I absolutely love to purchase my favorite books from Alibris. I also appreciate the fact that they are concerned about my satisfaction.

Reason I chose this business:

I can always find what I am looking for at the best price and by just using the title of the book. And I can shop with confidence.

Date of experience: April 3, 2021

Thumbnail of user heatherh1629
California
1 review
0 helpful votes
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August 15th, 2022
Verified purchase

That was super fast and quick! Loved it!
Also- you go through PayPal which is perfect thank you! Wish tracking was free!

Reason I chose this business:

Cheapest! Fast check out now too

Date of experience: August 15, 2022

Thumbnail of user sarahj1116
Missouri
1 review
0 helpful votes
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June 15th, 2021
Verified purchase

The interface is clean and quick. Also, I found what I was looking for, which is a huge bonus, you know? Cheers!

Reason I chose this business:

I was looking for an old book, and wanted to buy from a company not owned by Amazon.

Date of experience: June 15, 2021

Thumbnail of user jamesp3340
Arizona
1 review
0 helpful votes
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February 7th, 2022
Verified purchase
• Updated review

Wide selection and very good prices on used book but you seem to be making the big bucks on your shipping prices!

Reason I chose this business:

I had a new offer from you in my email and thought I could get a discount.

Date of experience: February 7, 2022

Your system makes it confusing whether you are really...
December 18th, 2021
Verified purchase
• Previous review

Your system makes it confusing whether you are really selling me both books at the same price.

Date of experience: November 18, 2021

Thumbnail of user cheryli65
Indiana
2 reviews
0 helpful votes
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September 28th, 2021
Verified purchase

I would rather shop on line with alibis than to risk getting exposed to illness! Many books and subjects to choose from!

Reason I chose this business:

Good choice of reading material, fantastic prices!

Date of experience: September 28, 2021

Thumbnail of user lynettem208
Texas
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Lost my cart twice signing up for membership and didn't get the option to enter disc code to use my $5 coupon

Reason I chose this business:

Great pricing and the availability of seller ratings.

Date of experience: February 9, 2023

Thumbnail of user jenniferl2442
North Carolina
1 review
0 helpful votes
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March 7th, 2022
Verified purchase

Easy to find what I looked up, the filter options were simple to figure out, and I will use this site again.

Reason I chose this business:

The About Us section told me it was the kind of biz I want to support. Alibris came up in a Duck Duck Go search, trying to avoid Amazon.

Date of experience: March 7, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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