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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,369 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    668
  • Value
    7607
  • Shipping
    7596
  • Quality
    7595

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93%
Positive
17,811
Neutral
792
Negative
542
View ratings trends
30
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How would you rate Alibris?

Reviews (93,369)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1120) web site (348) use site (212) credit card (495) billing address (202) coupon code (243) shopping cart (178) email address (83)
Thumbnail of user carolynw520
New York
1 review
0 helpful votes
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March 5th, 2021
Verified purchase

I'll take ALIBRIS over Amazon any day. Great books. Great descriptions. Fast shipping. Excellent prices.

Reason I chose this business:

Returning customer... on purpose.

Date of experience: March 5, 2021

Thumbnail of user jasonm3085
Wisconsin
1 review
0 helpful votes
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May 6th, 2023
Verified purchase

Quick and easy searches along with relevant and related recommendations. Unbelievably affordable for pure classics.

Date of experience: May 6, 2023

Thumbnail of user debrac1118
New Hampshire
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Had to try several times to check out. And once I entered the wrong password and got a message that said I didn't have an account!

Reason I chose this business:

Lowest price

Date of experience: May 2, 2022

Thumbnail of user catyw1
Colorado
1 review
0 helpful votes
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February 8th, 2023
Verified purchase
• Updated review

4 stars because I just wish the combined shipping was more affordable from the same seller. I would like to see more discounts on this option.

Reason I chose this business:

Love it! This is my go-to book store, has been for years. I love that I can give a second (third, four.) home to these books, AND continue to pass them on!

Date of experience: February 8, 2023

Love this site, and recommend to everyone!
July 20th, 2021
Verified purchase
• Previous review

Love this site, and recommend to everyone!
What a wonder way to find cheap books, already infused with good Vibes and character, and help the environment in the process!

Date of experience: July 20, 2021

Thumbnail of user donaldk368
North Carolina
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

I'm not comfortable with the payment method applied. I chose PayPal but it appears that Visa was used for part of the order- I'm not sure.

Reason I chose this business:

Always good service and prices in the past.

Date of experience: June 13, 2021

Thumbnail of user jolynns9
Texas
1 review
0 helpful votes
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April 14th, 2021
Verified purchase

I loved how the book was so much cheaper than any other site and it had my husband's family in it thank you so very much

Reason I chose this business:

You the book that I needed and the cost was excellent

Date of experience: April 14, 2021

Thumbnail of user margaretm2342
California
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I had to enter my email address about 5 times. This site doesn't seem to work with my saved info that automatically enters name, address, etc.

Reason I chose this business:

Good reputation and good prices

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 20, 2022

Thumbnail of user raet25
Florida
1 review
0 helpful votes
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March 8th, 2021
Verified purchase

Would of be nice to received my coupon that was sent in my email and not had to look for one... Been receiving emails for years...

Reason I chose this business:

Bought college books before

Date of experience: March 8, 2021

Thumbnail of user marcs233
Washington
2 reviews
0 helpful votes
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December 17th, 2021
Verified purchase

Good selection and easy checkout process. Wish there was a way to see the inside of the book, at least a page or two, to get a feel for it.

Reason I chose this business:

My daughter specifically gave me links to books she found on Alibris.

Date of experience: December 17, 2021

Thumbnail of user johnp5597
Virginia
1 review
0 helpful votes
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August 22nd, 2022
Verified purchase

Alibris is always an excellent source for books of all kinds. I have especially found them useful for more obscure titles (which I often look for)

Reason I chose this business:

To see if I could get my books for less than going to the bookstore. (And, I did!)

Date of experience: August 22, 2022

Thumbnail of user graceh181
Colorado
2 reviews
3 helpful votes
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July 19th, 2021
Verified purchase

Easy to find the items I was looking for-although finding the deck of cards too a little more searching but I was happy they showed up!

Reason I chose this business:

Because I hope it's an independent website.

Date of experience: July 19, 2021

Thumbnail of user juditht390
Maine
1 review
0 helpful votes
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September 29th, 2021
Verified purchase

I am
New to your company but wanted to give it a try. I ordered 4 books from different sellers so will see how it goes.

Date of experience: September 29, 2021

Thumbnail of user lucial73
Italy
1 review
0 helpful votes
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February 7th, 2022

I got the parcel within the estimated time and the book is in excellent condition, even though it is used.
I'll buy from this shop again!

Date of experience: February 7, 2022

Thumbnail of user christyt137
Michigan
1 review
0 helpful votes
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March 17th, 2023
Verified purchase

I dont agree with the price to ship one or more paperback books that dont weigh hardly anything. Shipping cost more than the entire book order!

Date of experience: February 15, 2023

Thumbnail of user joek1072
Maryland
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Good search process but could not go back to order another book once I got to check out page. Had to reopen application in another window

Reason I chose this business:

Good previous experience

Date of experience: February 13, 2023

Thumbnail of user maian7
North Dakota
1 review
0 helpful votes
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April 13th, 2022
Verified purchase

Excellent selection, excellent service, no problems... always a pleasure. Completely satisfied / highly recommend. Thank you:)

Reason I chose this business:

Excellent option. Better than others.

Date of experience: April 13, 2022

Thumbnail of user cynthiam1770
Texas
1 review
0 helpful votes
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March 15th, 2022
Verified purchase
• Updated review

Love your website, ease of ordering, selections and affordability. I've recommended to friends and family.

Reason I chose this business:

It’s always reliable

Date of experience: March 15, 2022

The website is easy to understand snd use
December 3rd, 2021
Verified purchase
• Previous review

The website is easy to understand snd use. The selection of books is great.

Date of experience: December 3, 2021

Thumbnail of user altheaa10
New York
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

Website is user friendly. Detailed description of the selected items is provided. Reasonable shipping fee.

Reason I chose this business:

This was the lowest price I found on the internet for this item.

Date of experience: March 12, 2021

Thumbnail of user dianea611
Texas
1 review
0 helpful votes
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June 14th, 2021
Verified purchase

No $5.00 coupon applied to order. Issue me a credit if you do not give me the $5.00 you promised on your web-site or you'll never hear from me again.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 15, 2021

Thumbnail of user jodip88
California
1 review
0 helpful votes
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June 13th, 2021
Verified purchase

Shipping was suppose to be free with an over $100 order. I had to pay shipping on 2 items and one was a $1.87. Seems misleading.

Reason I chose this business:

Looking for inexpensive books, but shipping changed that. Not sure about using going forward.

Date of experience: May 14, 2021

Thumbnail of user garyz90
Georgia
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

I buy several used books and my first stop is always alibris.com. Never had any issues and the book conditions is always as described or better.

Reason I chose this business:

I have bought several books here and always have a great shopping experience.

Date of experience: July 4, 2021

Thumbnail of user donnah2004
Florida
1 review
0 helpful votes
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April 14th, 2022
Verified purchase

Once established with Alibris, purchasing books is simple, books are good quality and fairly priced.

Reason I chose this business:

Past experience told me that they are very likely to have what I'm looking for.

Date of experience: April 14, 2022

Thumbnail of user paulag764
Ohio
1 review
0 helpful votes
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March 19th, 2024
Verified purchase

I am a poor user of technology; I wish it were easier. I am worried that the correct editions will be sent.

Reason I chose this business:

It allowed me to choose books by number.

Date of experience: March 9, 2024

Thumbnail of user megank631
Sweden
1 review
0 helpful votes
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January 4th, 2024
Verified purchase

Love this website, id love to suggest a 'its a gift' option so the price could be hidden or not shown upon arrival. Really love ya'lls set up though!

Reason I chose this business:

I've had great experiences before. I like the prices and the used or new options and getting to support smaller book shops instead of just having the option online from bigger retailers. Really love that i don't have to use amazon!

Date of experience: January 4, 2024

Thumbnail of user shirleyb1573
Virginia
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

This particular copy did not come up under the author's name. I needed to type in the exact title to find any copies of the edition I wanted.

Reason I chose this business:

I can usually find a copy of an out of print book that I want.

Date of experience: February 17, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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