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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,229 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    664
  • Value
    7534
  • Shipping
    7523
  • Quality
    7522

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,873
Neutral
789
Negative
536
View ratings trends
30
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How would you rate Alibris?

Reviews (93,229)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1119) web site (347) use site (212) credit card (493) billing address (203) coupon code (242) shopping cart (177) email address (83)
Thumbnail of user carolynh1556
Oregon
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Good experience! I enjoy the fast delivery and the quality of the products.

Reason I chose this business:

Prior purchase satisfaction!

Date of experience: June 4, 2024

Thumbnail of user susann1818
Massachusetts
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I found what I was looking for and I was able to order it with no problem.

Reason I chose this business:

Searching for a used book store online I came upon Alibris which had the books I was looking for.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user donnak1836
Tennessee
1 review
0 helpful votes
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February 19th, 2024
Verified purchase

Thanks so much for refunding our order that we thought was available from a bookstore in England...but proved not to be!

Reason I chose this business:

Due to your "replacement" offer that came by email. Thanks so much.

Date of experience: February 19, 2024

Thumbnail of user luisac74
New Jersey
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I love that I can get some hard to find books and the prices are fair for the books. However, I wish there was a way to cut the cost of shipping.

Date of experience: October 7, 2023

Thumbnail of user danielp2660
Connecticut
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

Really great selection, great pricing, buy down a star because there were a few things I wanted that were too expensive.

Reason I chose this business:

Selection and prices

Date of experience: January 19, 2024

Thumbnail of user edwardd324
Massachusetts
1 review
0 helpful votes
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February 13th, 2024
Verified purchase
• Updated review

Easy web site to navigate. Found book quickly with the right condition from the right seller at the right price.

Reason I chose this business:

Always been a good experience.

Date of experience: February 13, 2024

Pleasant shopping experience
January 19th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Past history has been good.

Date of experience: January 19, 2021

Thumbnail of user margaretb2437
Kansas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Easy to order and good price. Excellent variety to choose from.

Reason I chose this business:

Variety and ease of purchase.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user robertp2784
California
1 review
0 helpful votes
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June 13th, 2024
Verified purchase
• Updated review

The prices are reasonable and the delivery is always lightening fast.

Reason I chose this business:

I chose Alibris primarily because of the wide selection of new and used books. I can find books on Alibris that I can't find on competitor sites.

Value
Shipping
Quality

Date of experience: June 3, 2024

A wide selection of text books and popular books at...
August 26th, 2021
Verified purchase
• Previous review

A wide selection of text books and popular books at a bargain price.

Reason I chose this business:

The prices are better than Amazon.

Date of experience: August 26, 2021

Thumbnail of user patriciag3031
Tennessee
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Great service. Books in great condition.
Great prices. Hassle free.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user wandac547
Alabama
1 review
0 helpful votes
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January 28th, 2024
Verified purchase

The process for placing an order (and changing the delivery address) was quick and the website is easy to navigate!

Reason I chose this business:

The price for the used DVD for a TV series was excellent.

Date of experience: January 28, 2024

Thumbnail of user johnm10551
California
1 review
0 helpful votes
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September 8th, 2022
Verified purchase

You had what I wanted at a fair price. Thankfully I didn't have to order from the Evil Empire (AbeBooks/Amazon).

Reason I chose this business:

I hate Amazon, City Lights didn't have what I wanted.

Date of experience: September 8, 2022

Thumbnail of user cynthian1052
Colorado
1 review
0 helpful votes
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February 26th, 2024
Verified purchase

My tax rate is 4.25% but the tax rate I was charged is 8.81. I'm in an unincorporated county and do not pay Denver county tax rate

Reason I chose this business:

I like alibris

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: February 3, 2024

Thumbnail of user susanp3107
Virginia
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

It took a little while to familiarize myself with the website setup. Disappointed I could not see the copy of the book I wanted to order.

Reason I chose this business:

Recommended by a Book Store manager in Duck, SC.

Date of experience: September 30, 2023

Thumbnail of user jamesa194
Texas
2 reviews
3 helpful votes
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April 8th, 2024
Verified purchase

It wouldn't allow me to change the billing address on a Mastercard that I planned to use and forced me to use another card.

Reason I chose this business:

Your prices were slightly lower and you had a used copy.

Date of experience: March 29, 2024

Thumbnail of user fredrikt6
Georgia
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I was looking for a particular vintage / publisher of book, and it was easy to filter to find it.

Reason I chose this business:

I like their search functionality, the many options of book types, also good to buy off something that is not Amazon.

Value
Shipping
Quality

Date of experience: June 3, 2024

Thumbnail of user peterd2418
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Delivery time is usually prompt. Price is usually low. Selection is good.

Value
Shipping
Quality

Date of experience: June 4, 2024

Thumbnail of user joev333
Indiana
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

Haven't received the books yet so not sure about quality of the physical appearance of the book. Wish there were free shipping, but overall not bad.

Reason I chose this business:

Recommended using a reliable web search

Date of experience: January 27, 2021

Thumbnail of user lawrencep163
California
1 review
0 helpful votes
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May 11th, 2021
Verified purchase

As previously noted, your site seems to think I have left something I'm the shopping cart when I have not. You need to fix your software.

Date of experience: May 11, 2021

Thumbnail of user sandram2530
Illinois
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

Clear and user friendly order form. Liked the opening screen that noted previous order had been placed as a guest and not with a user account.

Reason I chose this business:

Lowest price

Date of experience: April 11, 2022

Thumbnail of user marilynh474
Utah
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

I have ordered from your company for several yrs. I have never had a problem. I will continue to order from you. I've loved every book!

Date of experience: October 28, 2021

Thumbnail of user lindak2908
Indiana
1 review
0 helpful votes
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January 17th, 2024
Verified purchase

So excited they had the book I was looking for! Both the item and shipping costs were very reasonably priced and the order process was very easy.

Reason I chose this business:

I was looking for a somewhat rare (I thought) book since it was not on Amazon. I was familiar with Alibris since I work in a library, where we use Alibris at times to identify or locate harder to find books.

Date of experience: January 17, 2024

Thumbnail of user sarahs4222
Washington
1 review
0 helpful votes
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January 15th, 2024
Verified purchase

When searching for books I would love to search within one seller to be able to combine shipping from one source

Reason I chose this business:

Previous experience has been positive

Date of experience: January 15, 2024

Thumbnail of user johnf3158
Pennsylvania
1 review
0 helpful votes
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May 18th, 2021
Verified purchase

Easy to find and buy the book I was looking for. Very pleased with the price discount on the book and inexpensive shipping option. Thank you!

Reason I chose this business:

Price was a big factor.

Date of experience: May 18, 2021

Thumbnail of user shirleyc1164
Pennsylvania
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Alibris is my source for new as well as out-of-print books. You will likely find what you are looking for, at a price you can afford.

Reason I chose this business:

The particular book I wanted was offered in a number of formats and prices.

Date of experience: October 27, 2022

Thumbnail of user richardg2217
New Jersey
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I think $5 off $50 for my email is too much. I think $5 off any order would be appropriate to the amount of junk email we all get

Reason I chose this business:

Book was only found here

Date of experience: January 13, 2022

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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