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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 93,097 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    655
  • Value
    7441
  • Shipping
    7430
  • Quality
    7429

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,917
Neutral
788
Negative
536
View ratings trends
30
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How would you rate Alibris?

Reviews (93,097)

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Timeframe

Other

Reviews that mention popular keywords

shopping experience (1116) web site (346) use site (211) credit card (492) billing address (203) coupon code (242) shopping cart (176) email address (83)
Thumbnail of user marionl48
Texas
2 reviews
0 helpful votes
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November 30th, 2021
Verified purchase

Overall it was good, but I was new and it took a while to read everything to get the free shipping. Still that was great.

Reason I chose this business:

It has all the books I was looking for at great prices.

Date of experience: November 30, 2021

Thumbnail of user marciao91
Oregon
1 review
0 helpful votes
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June 30th, 2021
Verified purchase

Tried to see expected delivery date... I saw no reference as to I can expect to receive the book. I would have paid extra to speed up shipping.

Reason I chose this business:

I used Alibris some years ago and I was pleased. Back then, I wouldn’t hacared when the book/s arrived. But now— on this particular book, I would really have liked to see shipping speed options.
I have a tumor w/ cancer and would like the help of this book ASAP.

Date of experience: June 30, 2021

Thumbnail of user michelem1072
Ohio
1 review
0 helpful votes
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December 3rd, 2021
Verified purchase

Liked that it remembered me even though I had not created an account, and prompted me to give the info to set up an account.

Reason I chose this business:

Best value & selection

Date of experience: December 3, 2021

Thumbnail of user willied234
Indiana
1 review
0 helpful votes
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January 20th, 2024
Verified purchase

I could not process my ebook rental order till I add a physical item in my cart that I did not want to by.

Reason I chose this business:

Cheapest price that I could find with the longest rental period

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: December 26, 2023

Thumbnail of user johnc7219
Ohio
1 review
0 helpful votes
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November 24th, 2021
Verified purchase

I never got the information on the $5 coupon. Can I do two coupons on one order. I am dissatisfied by no response on my request for help.

Reason I chose this business:

Some books appear to be priced low.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 25, 2021

Thumbnail of user eileend267
Arizona
1 review
0 helpful votes
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June 21st, 2023
Verified purchase

I found the book I wanted so that was a big plus right there. I look forward to returning to find other items I want.

Reason I chose this business:

I had forgotten about this site. You had what I needed.

Date of experience: June 21, 2023

Thumbnail of user ellenc485
Tennessee
2 reviews
0 helpful votes
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January 21st, 2023
Verified purchase

I was a little surprised by the shipping costs. Another used book link sold me 3 books with the 4th book free and free shipping.

Reason I chose this business:

I found the 2 books I'm looking for.

Date of experience: January 21, 2023

Thumbnail of user joanl194
Oregon
3 reviews
0 helpful votes
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August 13th, 2021
Verified purchase
• Updated review

I received a coupon code in my email. I entered it and the system would not take it. I feel cheated of the $5.00 off that it promised.

Thanks for the explanation.

Reason I chose this business:

Availability of a $5.00 off coupon.

Service
Value
Shipping
Quality

Date of experience: August 13, 2021

I received a coupon code in my email
September 11th, 2021
Verified purchase
• Previous review

I received a coupon code in my email. I entered it and the system would not take it. I feel cheated of the $5.00 off that it promised.

Reason I chose this business:

Availability of a $5.00 off coupon.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 12, 2021

Thumbnail of user mt550
Minnesota
1 review
0 helpful votes
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June 11th, 2023
Verified purchase

Maybe just me but the quick lookup address feature is a waste of time and frustrating. I'm all for dropping it on all sites but maybe just me

Reason I chose this business:

No one else had my item at such a good price

Date of experience: June 11, 2023

Thumbnail of user harrietp44
Florida
1 review
0 helpful votes
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August 20th, 2023
Verified purchase
• Updated review

Would like to be able to see the chapters/titles of the lectures.
I'd be better informed about the contents and if it meets my needs.

Reason I chose this business:

Past experience

Date of experience: July 21, 2023

Very good thank you
April 27th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Past experience.

Date of experience: April 27, 2022

Thumbnail of user johnc5366
Indiana
2 reviews
1 helpful vote
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June 27th, 2021
Verified purchase

I had a batch of items in my cart; after I retrieved my password, they were all gone. I had to start over again. Bad!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 28, 2021

Thumbnail of user caroll2034
California
1 review
0 helpful votes
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August 26th, 2023
Verified purchase
• Updated review

You always have the books I am looking for. Your service is always reliable as are the the sellers who fill my orders. Thank you!

Reason I chose this business:

Previous great experiences!

Date of experience: August 26, 2023

I can always find just the book I am looking for at...
June 26th, 2023
Verified purchase
• Previous review

I can always find just the book I am looking for at Alibris. The shopping is so easy and the books come almost right away! Thank you.

Reason I chose this business:

They are the "go to" for used books!

Date of experience: June 26, 2023

Thumbnail of user fitchl
Connecticut
1 review
0 helpful votes
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August 5th, 2022
Verified purchase
• Updated review

A wide variety of books to browse through and books are easy to find. Much easier than going to a bookstore. I highly recommend Alibris.

Date of experience: August 5, 2022

A great way to buy books and a great variety of books...
April 1st, 2022
Verified purchase
• Previous review

A great way to buy books and a great variety of books to choose from

Reason I chose this business:

I have used Alibris for quite a long time and find the prices to be very good.

Date of experience: April 1, 2022

I like Alibris because shopping is easy, finding books...
September 11th, 2021
Verified purchase
• Previous review

I like Alibris because shopping is easy, finding books and suggestions by Alibris make it that much easier too. I have ordered books that I didn't even know existed and some that have enhanced my hobbies, you get a great choice,

Reason I chose this business:

It is where I get nearly all of my books

Date of experience: September 11, 2021

I like the range of books and their prices that I can...
February 12th, 2021
Verified purchase
• Previous review

I like the range of books and their prices that I can choose from. There are not too many books that I cannot find on this site. It's any easy way to shop and I can find prices from very cheap to rare books that are more expensive. I highly recommend this site.

Reason I chose this business:

I have been getting most of my books from here.

Date of experience: February 12, 2021

Thumbnail of user jeniced1
California
2 reviews
0 helpful votes
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February 20th, 2022
Verified purchase

Good, however I did not have the option to by more than one copy of the same book even though more than one was offered

Date of experience: February 20, 2022

Thumbnail of user hallyb1
Oregon
1 review
0 helpful votes
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November 3rd, 2022
Verified purchase

Easy and good prices. Just wish I had a image of one of the items I purchased to be 100% sure it's the right one

Reason I chose this business:

The low prices grabbed my interest while searching for specific movies

Date of experience: November 3, 2022

Thumbnail of user karenb3085
Texas
1 review
0 helpful votes
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December 6th, 2021
Verified purchase

You guys are incredible! You had what I want with great information about books on similar topics. Great books at a great price! I will be back soon.

Reason I chose this business:

It’s hard to find specialty books, especially so many different kinds at one place, and with great customer service.

Date of experience: December 6, 2021

Thumbnail of user donaldd569
Montana
1 review
0 helpful votes
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January 6th, 2022
Verified purchase

I could not determine if the book "Leading Change" was in English? Not sure why all the other info was after the books name? Confusing

Reason I chose this business:

Refereed to me by a used book store in Fort Collins CO, "Old Firehouse Books"

Date of experience: December 7, 2021

Thumbnail of user jorgel289
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

I love alibris I find most books that I want. And at very competitive prices. Besides, I want "other than" Amazon sellers to be successful.

Reason I chose this business:

I found a book I was searching for and it was sold out.

Date of experience: January 1, 2023

Thumbnail of user laurah2600
District of Columbia
1 review
0 helpful votes
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September 15th, 2022
Verified purchase

One suggestion (which may be a bit hard): Adding a sort by seller name would be great. Easier to consolidate purchases with a single seller.

Date of experience: September 15, 2022

Thumbnail of user clarab142
Montana
1 review
0 helpful votes
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October 16th, 2021
Verified purchase

I found the book I wanted easily and quickly, and could choose the format that I liked, available from several different sellers with good prices.

Date of experience: October 16, 2021

Thumbnail of user sharonv1084
Utah
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I'm in a book club and hope that I get this book before the club meets. Thank you,
It was easy and the price right.

Reason I chose this business:

I have received the books quickly so I am glad to buy from you again.

Date of experience: January 22, 2023

Thumbnail of user shaminat
New York
1 review
0 helpful votes
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February 6th, 2022
Verified purchase

I always try to apply the credit you offer on an email but you reject it after all the books i have purchased from you!

Reason I chose this business:

Because i can get my books thru you!

Date of experience: January 7, 2022

Thumbnail of user patricias2516
Indiana
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

Very straightforward. I liked the way the titles were listed one each, then selecting one took me to the choices of who to buy from.

Reason I chose this business:

To get away from Amazon.

Date of experience: August 19, 2021

Thumbnail of user julief500
Maryland
2 reviews
0 helpful votes
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December 11th, 2021
Verified purchase

In a perfect purchase I could see a pic of the specific book im purchasing used to see the extent of damage. But otherwise so far, so good.

Reason I chose this business:

Like the name

Date of experience: December 11, 2021

Thumbnail of user lindap703
Ohio
3 reviews
0 helpful votes
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February 10th, 2024
Verified purchase

Standard shipping says $4.99 for first book. $3.49 for second book. But I was charged $4.99 for each.?

Date of experience: February 3, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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