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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,770 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    647
  • Value
    7269
  • Shipping
    7258
  • Quality
    7257

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,893
Neutral
794
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (92,770)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1116) web site (344) use site (209) credit card (491) billing address (203) coupon code (241) shopping cart (176) email address (82)
Thumbnail of user mortonh28
California
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Very easy process the seller has meticulously thought through the process

Reason I chose this business:

The quality description of the book

Date of experience: May 26, 2024

Thumbnail of user frankline34
Oregon
1 review
0 helpful votes
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May 15th, 2022
Verified purchase

Cancellation of First order of the book through other store was not made clear to me. I had to track down why the book hadn't been sent.

Date of experience: May 15, 2022

Thumbnail of user danielg1429
Minnesota
1 review
0 helpful votes
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December 21st, 2023
Verified purchase
• Updated review

Why should shipping for a 2nd book be almost as much as first book - they're the same title/style (paperback).

Reason I chose this business:

Reasonable prices

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 24, 2023

Wish shipping could be calculated as I shop!
November 10th, 2023
Verified purchase
• Previous review

Wish shipping could be calculated as I shop!
Wish I did NOT have to agree to allow my feedback to be posted to various public websites - appears you don't care about feedback unless you can monetize it! Dropped my "recommend to a friend" score from 6 tp 4 as a result!

Date of experience: November 3, 2023

(1) When would right-click on a store to see what...
February 25th, 2023
Verified purchase
• Previous review

(1) When would right-click on a store to see what else they had available - well it wasn't working until the very end of by visit (started working when I was checking out) - frustrating.
(2) It's STUPID and AGGRAVATING that I have to agree to publish my feedback in order to submit feedback - NOT customer friendly!

Reason I chose this business:

Good value for books, but frustrating "Your Opinion Counts" experience!

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 26, 2023

Shipping
September 24th, 2022
Verified purchase
• Previous review

Shipping - wish there were more cheaper options (even if slower delivery)!

Date of experience: August 25, 2022

Emptying my cart after 12 hours is NOT very customer...
September 17th, 2021
Verified purchase
• Previous review

Emptying my cart after 12 hours is NOT very customer friendly! 24 hours would be acceptable.

Reason I chose this business:

Fair value for the dollar.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 18, 2021

Thumbnail of user heatherc1381
Texas
2 reviews
0 helpful votes
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December 6th, 2022
Verified purchase

I tried to order 3 books but when I went to look for the 3rd one the site kicked out my first two items in my cart.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 6, 2022

Thumbnail of user janiceh910
Pennsylvania
1 review
0 helpful votes
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January 26th, 2023
Verified purchase

I got an email that offered me $5 off, but it said it was expired or invalid. It was THANKS2022. You need to honor that! Janice Hartman

Reason I chose this business:

Email as above.

Date of experience: January 26, 2023

Thumbnail of user cathyv146
Colorado
2 reviews
0 helpful votes
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May 5th, 2023
Verified purchase

Only that it wouldn't let me order any more. I could only buy 1. Why is that? Would of like to order like 4 for the price.

Reason I chose this business:

Cause it came up

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 5, 2023

Thumbnail of user steves2012
Texas
1 review
0 helpful votes
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April 16th, 2021
Verified purchase

My purchase was a gift. You people didn't ask. So I couldn't include a note to my daughter. Poor form on your part. People buy gift books,

Date of experience: April 16, 2021

Thumbnail of user robinw944
California
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

This is just my 2nd time ordering here, but I'm so impressed with how quickly my book came the last time! This may be my go-to bookstore!

Date of experience: May 2, 2023

Thumbnail of user melaniej277
Washington
1 review
0 helpful votes
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December 15th, 2023
Verified purchase

Easy website to use.
Excellent of Books - however I'm puzzled why one comes from Thriftbooks cheaper than I could buy from Thriftbooks!

Reason I chose this business:

Process of elimination for used science books and price.

Date of experience: December 15, 2023

Thumbnail of user maryg3220
North Carolina
1 review
0 helpful votes
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February 7th, 2023
Verified purchase

I was looking for books of pictures of dancers and when I saw who the photographer was, I needed to get them. My grandaughter loves his work.

Reason I chose this business:

I searched with internet

Date of experience: February 7, 2023

Thumbnail of user scottm3539
Indiana
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

I once worked for Borders for 5 years and used Alris often to buy hard to find books for customers. I'm happy to be using it again for personal use.

Reason I chose this business:

Deals and hard to find books.

Date of experience: November 24, 2023

Thumbnail of user elizabethh3131
Virginia
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Quick and Easy. Really like that I don't have to "join up" to be able to buy books here.

Reason I chose this business:

Good place to find books.

Date of experience: May 21, 2024

Thumbnail of user christopherk935
Washington
1 review
0 helpful votes
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June 5th, 2024
Verified purchase
• Updated review

The tax rate is incorrect. My tax rate at my address is 8.1%, not 8.7%

Reason I chose this business:

I know the founder personally

Date of experience: May 26, 2024

My Sales tax rate is 8.1%
December 13th, 2022
Verified purchase
• Previous review

My Sales tax rate is 8.1%. I understand that it is difficult figuring out all of these, but companies like Avalara help figure out sales taxes for companies like yours.

Reason I chose this business:

I always try purchasing used first before new. Also, my wife was next-door neighbors to Larry Whitish.

Date of experience: November 13, 2022

Adjust your tax rate: my destination-based rate is...
January 4th, 2022
Verified purchase
• Previous review

Adjust your tax rate: my destination-based rate is 8.0%

Reason I chose this business:

I know the owner

Date of experience: December 5, 2021

Thumbnail of user bradleyg188
Alaska
2 reviews
0 helpful votes
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June 5th, 2024
Verified purchase
• Updated review

My go-to source for books. Best choices, best selection, best for supporting bookshops!

Reason I chose this business:

It's where I look for books.

Date of experience: May 26, 2024

Easy and reliable access to all books
December 27th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Better than the big A

Date of experience: December 27, 2023

Quick, easy, reliable
October 16th, 2023
Verified purchase
• Previous review

Quick, easy, reliable. Always start looking with A Libris, rarely is anything else required. Longtime aficionado of the site.

Date of experience: October 16, 2023

Easy and informative
June 26th, 2023
Verified purchase
• Previous review

Easy and informative. Far superior to the big online place.

Reason I chose this business:

Long-time go-to for books

Date of experience: June 26, 2023

A Libris is and has been my go-to for quick accurate...
August 28th, 2022
Verified purchase
• Previous review

A Libris is and has been my go-to for quick accurate and economical shopping for books. Please don't change!

Reason I chose this business:

I wanted a particular book and edition.

Date of experience: August 28, 2022

Always start with A Libris...
July 10th, 2022
Verified purchase
• Previous review

Always start with A Libris...

Reason I chose this business:

Quick, easy, informative

Date of experience: July 10, 2022

Thumbnail of user donnal2247
Kentucky
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

I am so happy to have found you. What a resource for all books on crochet. I'll be back for knitting books, then macrame, then?. Thank you!

Reason I chose this business:

Came across your website while looking for a particular book on the internet using Google search.

Date of experience: October 7, 2023

Thumbnail of user carolea214
Michigan
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I think this is my first time here. Found what I was looking for right away and at a good price.

Reason I chose this business:

It just popped up.

Date of experience: April 9, 2024

Thumbnail of user kitw24
Canada
1 review
0 helpful votes
  • Send Message
June 1st, 2024
Verified purchase
• Updated review

As always, easy to navigate, and well-organised to allow free choice of items.

Date of experience: May 22, 2024

Always enjoyable!
March 8th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Excellent search engine

Date of experience: March 8, 2024

Easy, enjoyable and successful
October 1st, 2023
Verified purchase
• Previous review
Reason I chose this business:

Seeking best price of desired book in good condition

Date of experience: October 1, 2023

Thumbnail of user janetb1491
New Jersey
1 review
0 helpful votes
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June 1st, 2024
Verified purchase
• Updated review

It was easy to find a new hardcover copy at a reasonable price.

Reason I chose this business:

Access to so many booksellers.

Value
Shipping
Quality

Date of experience: May 22, 2024

Once I decided on the titles I wanted to order, the...
December 30th, 2021
Verified purchase
• Previous review

Once I decided on the titles I wanted to order, the process was easy and fast.

Reason I chose this business:

I want to send a friend a Christmas present. I would rather use Alibris so that I am supporting a variety of book stores rather than ordering from Amazon.

Date of experience: December 30, 2021

Thumbnail of user lourdesr129
Puerto Rico
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Is fantastic buy in Alibris. Books in perfect condition and super low price

Date of experience: May 22, 2024

Thumbnail of user jordanh338
California
1 review
0 helpful votes
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November 24th, 2021
Verified purchase
• Updated review

They are the best when it comes to buying manga best prices and fast shippiung good packaging good overall.

Reason I chose this business:

Best price on the market for what volumes i was looking for.

Date of experience: November 24, 2021

My go to site for new manga
November 14th, 2021
Verified purchase
• Previous review
Reason I chose this business:

They always got what i need at a reasonable price

Date of experience: November 14, 2021

I been using alibris for a couple months best decision...
November 2nd, 2021
Verified purchase
• Previous review

I been using alibris for a couple months best decision i've made

Reason I chose this business:

The price is so much better than all other sites was able to get an amazing deal on a manga collections i been looking for.

Date of experience: November 2, 2021

Thumbnail of user hyunggook
Qatar
2 reviews
0 helpful votes
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December 13th, 2021
Verified purchase

Recently I have ordered one book which was not delivered and canceled.
Still I did not receive the refund.

Date of experience: November 13, 2021

Thumbnail of user kelleyk62
New York
3 reviews
0 helpful votes
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July 25th, 2022
Verified purchase
• Updated review

Very HTF book purchased for $20 less than other sellers! Price was great, and checkout was quick and easy!

Reason I chose this business:

With recent inflation and price gouging at retail and online stores, I was very satisfied with the prices I could find at Alibris. As a librarian, I am always watchful for good book deals!

Date of experience: July 25, 2022

Good selection and prices
July 21st, 2021
Verified purchase
• Previous review

Good selection and prices. I very much appreciate the ability to check out as a guest instead of creating yet another account. I have too many to keep track of! Because of that particular courtesy, I will certainly shop here again. Thank you.

Reason I chose this business:

I like to support small businesses and book stores. Though I have greatly appreciated them during the pandemic, Amazon gets way too much of everyone's money.

Date of experience: July 21, 2021

Thumbnail of user lawrencel620
Japan
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Found the book I want, but I'm just slightly dismayed that international shipping costs 10x the actual book price.

Reason I chose this business:

I'm a repeat customer and quite satisfied. Alibris has a wide range of sellers carrying excellent inventories too.

Date of experience: December 2, 2022

Thumbnail of user karenr1482
Washington
1 review
0 helpful votes
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February 9th, 2021
Verified purchase

Too hard to clear saved payment information or edit same. Payment inormation should not automatically be saved by Alibris.

Reason I chose this business:

I chose Alibris because I wish to avoid Amazon.

Date of experience: February 9, 2021

Thumbnail of user gaylew96
California
1 review
0 helpful votes
  • Send Message
April 9th, 2021
Verified purchase

Ordered The Guest Liat and the book was far better than 'good...' and I'm very pleased with your service

Reason I chose this business:

Need a book for a book group

Date of experience: April 9, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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