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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,705 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    646
  • Value
    7231
  • Shipping
    7220
  • Quality
    7219

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,904
Neutral
794
Negative
538
View ratings trends
30
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How would you rate Alibris?

Reviews (92,705)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1114) web site (343) use site (210) credit card (489) billing address (202) coupon code (240) shopping cart (176) email address (82)
Thumbnail of user nicholase202
New York
2 reviews
0 helpful votes
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August 30th, 2022
Verified purchase

So far, so good. Now it depends on when I recevie the books. I did notsee an estimated delivery date.

Reason I chose this business:

Googe book title search.

Date of experience: August 30, 2022

Thumbnail of user lindar2305
North Carolina
1 review
0 helpful votes
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February 24th, 2022
Verified purchase

Over the last three days I have been trying to order copies of "Where Do We Go From Here". Every time I get a diffence price.

Reason I chose this business:

Have ordered before.

Date of experience: January 25, 2022

Thumbnail of user laurad2445
Indiana
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

It was quick and easy. I was able to get my textbook in minutes.

Reason I chose this business:

Search engine told me it was the best price.

Date of experience: May 8, 2024

Thumbnail of user nicolek1408
Texas
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

So far, so good! Had what I was looking for, and easy check out.

Reason I chose this business:

Looking for a plant journal.

Date of experience: May 8, 2024

Thumbnail of user terryh1251
Michigan
2 reviews
0 helpful votes
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May 18th, 2024
Verified purchase

Good if it works. Shipping cost is too high.
Keep up the good work.

Value
Shipping
Quality

Date of experience: May 8, 2024

Thumbnail of user andream2032
New Mexico
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

This is my first time to the site. It was easy to use and had a good selection.

Reason I chose this business:

I am making an effort to change my buying habits and use local resources and/or companies that reflect my personal values.

Date of experience: March 30, 2024

Thumbnail of user williams3924
New Mexico
1 review
0 helpful votes
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September 3rd, 2021
Verified purchase

Did you ever buy a car from a dealer only to DISCOVER the "Selling Price" "wasn't" anywhere near the "selling price" because they omitted the hidden costs? In the case of this alibris transaction, the hidden costs totaled 39.5% of the billed charges. That is absurd and an insult to the buyers! The fulfillment charge is built into the selling price. (if not, you don't know how to do biz); the carrier get a huge piece of the action action... 24% ($2.89 USPS media rate), so Alibris gets their additional lift $1.10 (9.1%) and of course the government gets their touch as well $0.77 (6.4%). It would be better for the buyer to know the TOTAL estimated in the SELLING price. In this case, the increase was 39.5%. Easy fix, the ZIP Code hold the devils details. It is not to say savvy buyers don't understand it is cheating to understate the total cost. IT REFLECTS BADLY ON ALIBRISS! Cheated buyers remember! So list your selling price (include all your lifts) and ask for the ZIP Code up front and calculate shipping and tax so the buyer knows. THEN REMIND YOUR BUYERS THIS IS THE "Net, Net Price" and is not deliberately understated. Cleaner approach and certainly more honest and buyers appreciate honest sellers! One last point, if i don't check Yes for a follow up, even if i paid the same money, i don't get: "order confirmation, additional feedback options, and convenient customer care resolution services should any issues arise." THAT SUX BIGTIME! IT ALSO CHEAPENS WHO YOU ARE! THIS IS MY 1ST AND LAST ORDER!

Reason I chose this business:

Searched bookfinder.com

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 4, 2021

Thumbnail of user bryanb834
Idaho
1 review
0 helpful votes
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March 7th, 2023
Verified purchase
• Updated review

My only problem is I often put a list of books in my cart, then when I sign into my account the cart is empty and I have to search again.

Reason I chose this business:

A very versatile website with many books at good prices

Date of experience: March 7, 2023

Good search features and selections of used books
January 3rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

First search results.

Date of experience: January 3, 2023

Thumbnail of user thomash3470
New York
2 reviews
0 helpful votes
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January 27th, 2024
Verified purchase

I have used Alibris for years and will continue to, it is easy, and I have always been pleased with what I have received.

Date of experience: January 27, 2024

Thumbnail of user dorothyp579
Australia
1 review
0 helpful votes
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October 13th, 2021
Verified purchase

Great range of books, although I kept being re-directed to update the name I would like to use even when I had.

Reason I chose this business:

It had the book i was looking for at a great price.

Date of experience: October 13, 2021

Thumbnail of user josephf2035
Washington
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Ordered 17 books 4/23; 3 were cancelled; first two books rec'd 4/29; last rec'd 5/14.

Reason I chose this business:

No English language bookstores here in Puerto Rico.

Value
Shipping
Quality

Date of experience: May 15, 2024

Thumbnail of user christenc12
New York
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase
• Updated review

The only site I buy my books from and I don't waste time telling all of my friends and family about Alibris!

Date of experience: May 22, 2022

Addicted to Alibris instead of drugs, LOL
June 2nd, 2021
Verified purchase
• Previous review

Addicted to Alibris instead of drugs, LOL. Love this site!

Date of experience: June 2, 2021

Thumbnail of user jamest2792
Texas
1 review
0 helpful votes
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October 3rd, 2022
Verified purchase

Great accept I was trying to order more but I didn't seem to be able multiply the number of books I bought

Reason I chose this business:

Testing it out

Date of experience: October 3, 2022

Thumbnail of user marthar1079
New York
1 review
0 helpful votes
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May 3rd, 2023
Verified purchase

I had difficulty removing a redundant part of my address. Only one "Pittsford" is needed on my USPS address.

Date of experience: April 3, 2023

Thumbnail of user johnn2052
Florida
1 review
0 helpful votes
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May 26th, 2024
Verified purchase
• Updated review

Fast, safe shipping. Item arrived as described.
Fast, safe shipping. Item arrived as described.

Reason I chose this business:

Good for hard-to-find items.

Value
Shipping
Quality

Date of experience: May 16, 2024

Great
August 15th, 2022
Verified purchase
• Previous review

Great. I was able to find many hard to find books.

Reason I chose this business:

When I shop for books online, I prefer to shop somewhere other than Amazon if possible. Alibris has a good selection of hard to find books.

Date of experience: August 15, 2022

Easy
February 27th, 2022
Verified purchase
• Previous review

Easy. Great. Helps me find books hard to find elsewhere.

Reason I chose this business:

Alternative to Amazon.

Date of experience: February 27, 2022

Thumbnail of user patriciae863
Colorado
2 reviews
0 helpful votes
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October 26th, 2021
Verified purchase

Shipping Fees seem ridiculous. Better to show actual cost of the DVD/Book than to be hit with the shippinglater.

Date of experience: September 26, 2021

Thumbnail of user anniec235
Alabama
1 review
0 helpful votes
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October 17th, 2021
Verified purchase

Easy to navigate the Alibris web site, and I appreciate having choices in book formats and editions, to decide which books I want to purchase.

Reason I chose this business:

I wanted a specific book title by a specific author, and I always check Alibris before other sites.

Date of experience: October 17, 2021

Thumbnail of user markp3512
Florida
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

Great service - I always received my orders- price is always the best part

Reason I chose this business:

Price point

Date of experience: May 11, 2024

Thumbnail of user larryj751
Illinois
1 review
0 helpful votes
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May 21st, 2024
Verified purchase
• Updated review

Only place I go for books. Thanks for making it easy and reasonable.

Reason I chose this business:

Why go elsewhere?

Date of experience: May 11, 2024

My favorite place to look for treasure
February 24th, 2024
Verified purchase
• Previous review

My favorite place to look for treasure. The ghost of Long John Silver coaches me.

Reason I chose this business:

If it isn't here it probably no longer exists.

Date of experience: February 24, 2024

Found books here that weren't listed on Amazon
April 28th, 2023
Verified purchase
• Previous review

Found books here that weren't listed on Amazon. Better prices here as well. Don't bother with the monster, come to the place where you can find your books!

Reason I chose this business:

First, and usually only, place I go for books.

Date of experience: April 28, 2023

Thumbnail of user ronaldo107
New York
1 review
0 helpful votes
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May 26th, 2024
Verified purchase
• Updated review

Been a little while since I've purchased here but glad to be back.

Reason I chose this business:

I missed you!

Date of experience: May 16, 2024

Haven't been here in years but glad to be back!
March 30th, 2021
Verified purchase
• Previous review

Date of experience: March 30, 2021

Thumbnail of user roberts5390
Ohio
1 review
0 helpful votes
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May 26th, 2024
Verified purchase
• Updated review

As always, titles are easy to find and the shopping experience is seamless.

Reason I chose this business:

I choose to deal directly with small business booksellers instead of buying the same book from Amazon, which keeps half of the purchase price.

Date of experience: May 16, 2024

Great xxxxxxx
May 7th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Small business, not Amazon

Date of experience: April 27, 2024

Great!
May 7th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Small business, not Amazon

Date of experience: April 23, 2024

Easy to use, and Alibris dealers' prices are frequently...
December 30th, 2023
Verified purchase
• Previous review

Easy to use, and Alibris dealers' prices are frequently less than those on Amazon. Support small business.

Date of experience: December 30, 2023

Always easy to find what I'm looking for
January 30th, 2023
Verified purchase
• Previous review
Reason I chose this business:

Helps small business.

Date of experience: January 30, 2023

Always easy to find what I want
August 21st, 2022
Verified purchase
• Previous review
Reason I chose this business:

To support small business booksellers

Date of experience: August 21, 2022

Great way to buy books
June 21st, 2022
Verified purchase
• Previous review

Date of experience: June 21, 2022

Easy to find what you want
March 25th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Better prices that support local businesses.

Date of experience: March 25, 2022

Easy to find and order what you want
December 18th, 2021
Verified purchase
• Previous review

Easy to find and order what you want. No pressure to buy other kinds of books.

Reason I chose this business:

Alibris supports small, independent book stores.

Date of experience: December 18, 2021

Thank you for a seamless shopping experience today
October 3rd, 2021
Verified purchase
• Previous review
Reason I chose this business:

Great selection, and Alibris supports independent booksellers.

Date of experience: October 3, 2021

Good, except some sellers are listing the publisher...
September 21st, 2021
Verified purchase
• Previous review

Good, except some sellers are listing the publisher for the paperback as that for the audio book instead of the paper book publisher

Reason I chose this business:

Alternative to Amazon

Date of experience: September 21, 2021

Easy to find what I'm looking for
August 26th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Alibris supports independent bookstores, and I'd rather shop with them than on Amazon.

Date of experience: August 26, 2021

Thumbnail of user carolv724
Colorado
2 reviews
0 helpful votes
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May 26th, 2024
Verified purchase
• Updated review

Date of experience: May 16, 2024

Satisfied
April 17th, 2024
Verified purchase
• Previous review

I'm grateful I can turn to Alibris for the books I have difficulty locating and delivery is expedient.
I live in a rural community, 1-2 hours drive to a city, so your service is much appreciated.

Reason I chose this business:

Past experience purchasing with you, price and convenience.

Value
Shipping
Quality

Date of experience: April 7, 2024

Thank you!
December 12th, 2022
Verified purchase
• Previous review

Date of experience: December 12, 2022

Always find what I'm looking for on Alibris!
September 8th, 2022
Verified purchase
• Previous review

Date of experience: September 8, 2022

Thumbnail of user guineverv
Kentucky
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Found the textbook I needed at the right (low) price

Reason I chose this business:

Found the book I needed where the price wasn't inflated 😊 plus super quick to ship!

Value
Shipping
Quality

Date of experience: May 15, 2024

Thumbnail of user victoriaa310
New York
1 review
0 helpful votes
  • Send Message
May 26th, 2024
Verified purchase
• Updated review

No issues logging in. Quick to find the book i need. Easy check out process.

Reason I chose this business:

Been ordering from alibris for years

Date of experience: May 16, 2024

Quick and easy
March 24th, 2024
Verified purchase
• Previous review
Reason I chose this business:

I always buy my used books here

Date of experience: March 14, 2024

Found the book easily
July 10th, 2022
Verified purchase
• Previous review
Reason I chose this business:

I have an account

Date of experience: July 10, 2022

Easy and fast
April 24th, 2022
Verified purchase
• Previous review
Reason I chose this business:

Alibris is my go-to for used books

Date of experience: April 24, 2022

Found book fast
December 6th, 2021
Verified purchase
• Previous review

Found book fast. Ordered with no issues.

Reason I chose this business:

I'm a regular

Date of experience: December 6, 2021

Found the books I needed right away
April 2nd, 2021
Verified purchase
• Previous review
Reason I chose this business:

I've been a customer for many years.

Date of experience: April 2, 2021

Thumbnail of user charlesm3827
Florida
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Love this site! I have bought from them before and will again.

Reason I chose this business:

They had the dvd I was looking for at a price better than other dites.

Date of experience: May 16, 2024

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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