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    Alibris

2024 SITEJABBER AWARD

Alibris

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Overview

Alibris has a rating of 4.7 stars from 92,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.

  • Service
    646
  • Value
    7226
  • Shipping
    7215
  • Quality
    7214

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.1%
Positive
17,907
Neutral
794
Negative
540
View ratings trends
30
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How would you rate Alibris?

Reviews (92,694)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (1114) web site (343) use site (210) credit card (489) billing address (202) coupon code (240) shopping cart (176) email address (82)
Thumbnail of user jg1011
New York
1 review
0 helpful votes
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April 18th, 2024
Verified purchase
• Updated review

Delivery could have been a bit faster, but otherwise this buy was a very good experience.

Reason I chose this business:

Lower price

Value
Shipping
Quality

Date of experience: April 8, 2024

Good so far
March 25th, 2024
Verified purchase
• Previous review
Reason I chose this business:

Lower price

Date of experience: March 15, 2024

Thumbnail of user davidy756
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

I am going to have to return the book because they shipped an incorrect book.

Reason I chose this business:

Good experience in the past.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality

Date of experience: May 6, 2024

Like the selection and inventory
December 22nd, 2023
Verified purchase
• Previous review
Reason I chose this business:

Used ir before

Date of experience: December 22, 2023

I like the selection and the website is easy to navigate
December 27th, 2021
Verified purchase
• Previous review
Reason I chose this business:

Random search

Date of experience: December 27, 2021

Thumbnail of user lorir531
North Carolina
1 review
0 helpful votes
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April 12th, 2021
Verified purchase

Website easy to use
Please update with my new email: *******@gmail.com
(old email was *******@embarqmail.com)

Reason I chose this business:

Have used a couple times before with good results.

Date of experience: April 12, 2021

Thumbnail of user timothyc1486
Louisiana
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

Great job, I would love the Exam Prep: Fire and Life Safety Educator I & II 1st Edition just too expensive on a fireman's budget.

Date of experience: November 21, 2023

Thumbnail of user ivyw79
Massachusetts
1 review
0 helpful votes
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September 28th, 2023
Verified purchase

Bought from Alibris before, their used books are always in conditions specified - reputable vender and I'll buy from Alibris again!

Reason I chose this business:

I chose Alibris because of its good selections and price, very reputable and trustworthy vender!

Date of experience: September 28, 2023

Thumbnail of user connieb479
Arizona
1 review
0 helpful votes
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April 24th, 2021
Verified purchase

This was almost too easy. They have so many books that I hav elearned about the arthors from school. Just had to get them.

Reason I chose this business:

Honestly you came up on a landing page, I typed in Piper for the Edwards book reference and there you all where!

Date of experience: April 24, 2021

Thumbnail of user richardk2645
New Mexico
1 review
0 helpful votes
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October 21st, 2023
Verified purchase

Use of Capture photos is exttremely frustration - poor quality and unclear whether motor cycles includes riders ertc etc!

Reason I chose this business:

Wanted alternative to Amazon noting theAtkinson was "recommended" copy

Date of experience: September 21, 2023

Thumbnail of user bradleyb298
Ohio
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase

Garys Books provided the kind of information that is important to me in selecting a previously read, hardbound book. Thanks!

Reason I chose this business:

Previous positive experience and a value-based purchase of the title I wanted

Date of experience: September 2, 2021

Thumbnail of user lindaw2944
North Carolina
1 review
0 helpful votes
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October 6th, 2022
Verified purchase

Change address & have to reenter credit card? Not good waste time. Don't see shipping cost upfrant (like ABE)

Reason I chose this business:

Best condition book reasonable cost

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: September 6, 2022

Thumbnail of user martink346
Florida
0 reviews
0 helpful votes
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December 30th, 2021
Verified purchase

Didn't accept initial credit card; tried amending cart but it wouldn't let me so I had to order under a different acct.

Reason I chose this business:

Reliable used book seller plus I'm an author with three books on your site (under Doug Kelly and Martin Kelly).

Date of experience: November 30, 2021

Thumbnail of user susanm5434
Pennsylvania
1 review
0 helpful votes
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July 13th, 2023
Verified purchase

I'm glad to be back. Getting reinstated wasn't too difficult. Keep the books coming...ebooks aren't a complete experience.

Date of experience: July 13, 2023

Thumbnail of user rosheena1
Australia
1 review
0 helpful votes
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February 19th, 2023
Verified purchase

Firstly the postage quoted was wrong and at payement tripled so. Se ondly PayPal offered but would not work

Reason I chose this business:

Had the second hand text book I needed at a reasonable price for book and postage though postage was not correct. Did have it in Australian dollars which was helpful o see

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: January 20, 2023

Thumbnail of user claras111
Florida
1 review
0 helpful votes
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January 15th, 2021
Verified purchase

Your audiobook cds have never failed to function. Thank you
This evening the experience was easy peasy

Reason I chose this business:

Very reasonable prices and quality

Date of experience: January 15, 2021

Thumbnail of user williamt1135
New Mexico
1 review
0 helpful votes
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February 21st, 2021
Verified purchase

Shipping arrival has slow. Still waiting on order from over a week ago. But yeah covid, deep freeze in tejas reason for delay

Date of experience: February 21, 2021

Thumbnail of user mariag3142
Oregon
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

Very easy. Thanks for not making me sign in and register, but allowing me to order as a guest!

Reason I chose this business:

The folks at Powell’s books told me about you!

Date of experience: February 6, 2024

Thumbnail of user sylviah350
Washington
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

Bought from you in the past, then discovered ThriftBooks. Couldn't find these books there, so checked Alibris--perfect.

Date of experience: June 4, 2023

Thumbnail of user victoriad710
California
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

I love Alibris, always have. Searches quickly executed, options numerable and well described. Selection wonderful. Thank you! Victoria deMara

Reason I chose this business:

One of my favorite go-to bookstores for hard-to-find books.

Date of experience: January 30, 2023

Thumbnail of user brianj1291
Georgia
1 review
0 helpful votes
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November 18th, 2022
Verified purchase

Site may be simple but not Smooth. It 'restarted' à few times and the price went up each time... Bvj

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 19, 2022

Thumbnail of user carlosm1286
Florida
1 review
0 helpful votes
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January 12th, 2024
Verified purchase

This time I'm ordering a book as a gift for my sister. I hope everything will be ok.
Thank you!

Reason I chose this business:

Because I have had good experiences with your service.

Date of experience: January 12, 2024

Thumbnail of user tracyh988
Pennsylvania
1 review
0 helpful votes
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November 19th, 2022
Verified purchase

I ppreciated customer service resonding with my question very politely, thoroughly & quickly! Thank you!

Reason I chose this business:

Had a godd experience last time- good prices, free shipping options & wide selectioon! I'm an ordained minister, low income & an avid reader & writer in deep study for an upcoming book & sermons.I truly appreciate the savings & kind treatment- many blessings!
Aloha

Date of experience: November 19, 2022

Thumbnail of user antoinettep70
Michigan
1 review
0 helpful votes
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August 19th, 2022
Verified purchase

I wish you had a customer service rep on the phone but my contactDhaval Suthar was very helpful and courteous.

Reason I chose this business:

Past history using website and variety of merchandise available and prices.

Date of experience: August 19, 2022

Thumbnail of user kayam21
Oregon
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

Good shopping experience, but the links to shop specific stores aren't (at least for me) working just fyi :)

Date of experience: November 27, 2021

Thumbnail of user desmondf20
Florida
1 review
0 helpful votes
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May 21st, 2021
Verified purchase

Technical issues on your end... wasn't able to access payment window & Orig. Had a problem accessing seller

Reason I chose this business:

Book found via book Fetch. Wonder if my credit info is now safe in light of contacting seller with it.

Date of experience: April 21, 2021

Thumbnail of user christophert626
California
1 review
0 helpful votes
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November 13th, 2021
Verified purchase

I like being able to support GOODWILL, LIBRARIES, and other NON-AMAZON book stores. Thank you for making this hub so easy to do that.
Chris

Reason I chose this business:

I like being able to support GOODWILL, LIBRARIES, and other NON-AMAZON book stores. Thank you for making this hub so easy to do that. ANd I have been buying from you for long time now.
Chris

Date of experience: November 13, 2021

Thumbnail of user eileens402
Pennsylvania
3 reviews
0 helpful votes
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December 14th, 2021
Verified purchase

SOMEWHAT DECEPTIVE AD HIGHLIGHTING DISCOUNTS……. Which lures people into buying……. Only to find out it's not as good as it appears at first glance!

Date of experience: November 14, 2021

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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