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Alibris has a rating of 4.7 stars from 92,694 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Ok just make sure I get this order in the specified time You say it ships from ohio so should be in 3 to 5 days RIGHT?
Used you before but order took way to long to get MAKE SURE I GET THIS OR AS STATED ON ORDER!
Date of experience: July 14, 2021
Great idea to offer alternative items for less, when my total was $2+ below the required $39 for free shipping.
THANK YOU VERY MUCH!
Source of good used books well priced for needed frugality.
Date of experience: July 9, 2022
Availability of "Very Good" condition and preferred edition at good price. Thank you!
Date of experience: July 9, 2022
I cannot figure out how to place one order with books going to two different addresses. Otherwise, great prices, books in good condition and most always a quick turn around on my orders.
Price. Inventory of sellers always seems to be a bit deeper and broader than other book sellers of used books.
Date of experience: March 4, 2021
I provided my email address BEFORE placing my order but DID NOT received the $5 discount WHEN CHECKING OUT. Would you please correct this?
Found you on the internet when looking for a particular book.
Date of experience: October 20, 2022
This is my first time shopping at Gulf Coast Books so I'm not sure how the experience will go until I receive my book
The price was very reasonable and much lower than other companies.
Date of experience: June 16, 2023
Ridiculous corrections required on the WAY the address must be put in -- how bout indicating them ALL AT ONCE instead of three times-- christ!
I dont know why-- wish I hadn't
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 28, 2021
Fine, but I'd prefer to be able to place a Paypal order in my own country's currency (I'm from Australia, not the USA)
Much lower prices than Amazon for used books
Date of experience: February 11, 2022
Easy to find the book I wanted and purchased it with no problems.
Grateful for your book store!
Discounted prices on used books.
Date of experience: February 28, 2024
Date of experience: November 15, 2023
Date of experience: November 2, 2023
Date of experience: March 23, 2023
Date of experience: December 29, 2022
All available books I was looking for. Easy to navigate the order list.
Date of experience: December 27, 2022
Availability
Date of experience: December 21, 2022
Great prices/
Date of experience: March 8, 2022
Very easy to navigate.
Date of experience: January 21, 2022
Availability.
Date of experience: November 2, 2021
Availability.
Date of experience: October 30, 2021
Lovely website and easy to look for and order the books I want!
It's an alternative to amazon.
Date of experience: April 27, 2021
Found the book I wanted at a great price & it was in a great condition for a used book.
Best price on the book I wanted.
Date of experience: May 6, 2024
Short of using an ISBN, there needs to be a better search engine when subject
Is more important or more specific than title
Selection, easy to use.
Date of experience: December 29, 2022
The site is clean to look at. Not cluttered.
Date of experience: November 26, 2021
You need to show bill with shipping costs added before charging mode of payment.
$11 ON A %18.88 PMT SEEMS A TAD EXPENSIVE
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 18, 2021
New account setup and first order entry was fast and easy. Now hoping delivery goes just as well 🤞
Good price for specific book I was looking for. Hopefully used book will be in good shape.
Date of experience: February 3, 2024
GREAT RESPONSE AND EASY SHOPPING EXPERIENCE - PLEASE DON'T LOSE MY PASSWORD AGAIN - I KEEP A VERY CAREFUL RECORD AND CONTINUALLY HAVE IT REJECTED
ALIBRIS INEVITABLY HAS THE BOOKS I SEEK
Date of experience: April 9, 2023
STRAIGHT FORWARD - THE USE OF PAYPAL HIGHLY RECOMMENDED AS IT SIMPLIFIES THE PURCHASE AND INCREASES SECURITY -ALIBRIS RESPONSE EXCELLENT
OTHER SOURCE I TRIED DID NOT HAVE THE BOOK ALIBRIS IS USUALLY MORE FECUND
Date of experience: January 31, 2023
ALIBRIS was not clear that in order to obtain the discount via code INDIGO one did not have full range of all items.
Coupon code
Date of experience: March 27, 2022
Ordering was quick and easy. Standard shipping promises book should arrive in 3 to 10 days.
Date of experience: March 29, 2021
I wanted to make sure this was a SOFT COVER but it doesn't show that on the final page to complete order.
Price and that it was available
Date of experience: April 16, 2022
I tried to place an order for a book written in English but it came up Spanish. I had quite a time getting rid of the Spanish and replacing it with English. Should be easier to change order during the check out process.
I've used them in the past and have been satisfied with their service. I've had no trouble until today.
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 6, 2021
I would also like My Healing Book, My Sides and Their Journey Back to Life (4). With Warmth, Holy Scan Girl
Julie
I have purchased from you before
Date of experience: September 4, 2021
I ordered a book for my kids. Alibris contacted me to ask if I had received the item. I dug into me records and found that it had been a long time since I had ordered it and I had not gotten the book. I responded with that information and asked to cancel the order and get a refund. They claim they cannot cancel and that the order was shipped, but also noted there is no shipping information. This is very suspicious and I would advise that customers do business with more reliable and honest companies. I will not be shopping with Alibris anytime soon. The book itself was difficult to find at the time i ordered. Alibris had it for $21.59. I have since found it for $9. This very much feel like a scam to me.
Comments from Customer Service Dept:
Hello,
Thanks for writing back about the order (*******-1) for the item titled "The Tale of Zuko".
I am sorry to hear that your order has not arrived yet! Due to the automated nature of our system, we are unable to cancel an order once it has been placed. Moments after you click the ""Place Your Order"" button the purchase order is sent to the seller. They can ship it right away so there is no guarantee that we can prevent it from shipping.
Moreover, your order was already shipped on March 18 via standard shipping to the following address:
**Address Removed**
Packages shipped using Standard Shipping usually take 4-14 business days for delivery. Unfortunately, our records don't show any tracking information for this order.
4-11-24 update Alibris reached out to me after this review and corrected the issue with a refund. The message did suggest that I had chosen the wrong option. Bad enough to have the initial rejection, not ideal to blame the customer after the fact. Happy to have gotten the refund, but there is more to customer satisfaction than just money. Bots are neat, but still a long way from a suitable substitute for good customer skills.
"Hi Tim,
I'm sorry for the trouble. I think the reason for the response you received is based on the word "cancel". An order can't be canceled once it has been shipped, therefore the answer to your request to cancel the order was "sorry, we can't." Ultimately, what you want is a refund for an order that has been lost because it didn't arrive. That is what I have processed now. You'll see a refund in the form of a credit to your credit card within the next 2 to 5 business days. I'm sorry for the confusion. Thank you for your feedback.
Michael B.
Alibris Customer Service"
Tip for consumers:
Blaming the automated nature of the process feels very dishonest and makes me feel like this is a scam.
Products used:
None, i never got what i ordered
Date of experience: April 6, 2024
Prompt service for book that matched description on web site.
Date of experience: May 7, 2024
Speedy checkout great selections and awesome prices
Date of experience: May 7, 2024
Easy to get lots of info on seemingly any author or book
All good
I didn’t choose it I found it
Date of experience: May 7, 2024
Date of experience: March 19, 2021
Book as described. Fast delivery. Highly recommend seller and Alibris.
Date of experience: May 7, 2024
Was referred by a friend and very happy with service!
Friend recommended
Date of experience: May 7, 2024
Book came in perfect condition for used. Very happy
Book was not delivered in time it was supposed to be. But was at my house the next day.
Cheap books
Date of experience: May 7, 2024
Amazon didn’t have what I was looking for in stock.
Date of experience: May 7, 2024
Somehow my sister's address was assigned to my debit card, so checking out was a hassle.
I love Alibris, and chose it today after comparison shopping for the best price for the best conditioned item.
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 20, 2023
We love browsing books, drinking coffee, and talking with people who love good stories.
Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.
