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Alibris has a rating of 4.7 stars from 92,680 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, good price, and shopping experience. Alibris ranks 1st among Used Books sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
Found a very hard to find set after other book search engines failed to do so. Good on you Alibris!
Date of experience: March 27, 2021
It got a little confusing at one and I had to start again, but it went well in the end.
First place I found this book at a reasonable price. Wasn't too sure as I've had two rather bad experiences with you in the past, hopefully this times the charm.
Date of experience: December 22, 2021
Forced to use my account with all the passwords etc when I had chose to sign out as a guest
Lowest price on book
Date of experience: December 22, 2021
Easy, quick and so far good delivery time and receiving. Thank you.
Date of experience: May 2, 2024
I ordered books out of print and received great copies very inexpensive and in great condition.
Recommended by a local book store.
Date of experience: May 3, 2024
The hardback was in excellent condition as was the cover! The condition exceeded my expectations!
N/A with this particular order as there were no issues!
Selection and overall 'presentation' of the site.
Date of experience: May 5, 2024
The customer service was very much appreciated as was the follow-up!
It was refreshing to know you're not left hanging!
Great prices and selections!
Date of experience: March 21, 2024
Alibris had the watercolor books at a good price and follow up on delivery was on time.
Selection of books.
Date of experience: April 16, 2024
There is a very good reason why Alibris does not publish a contact phone number or mailing address. They want to hide behind a "customer service" email address where the only response they give to any complaints is to either ignore the problem or deflect it by giving a stupid answer. Whatever you do don't send them any money. They frequently overcharge for shipping and then refuse any refunds. I recently ordered through them and they charged $50 for shipping but it only cost them $10. When I asked for a refund I just got a series of stupid emails pretending to not understand what I was talking about. This company is dishonest and will steal your money. DO NOT USE ALIBRIS.
Never use Alibris to buy anything. They will rip you off. There is a very good reason why the only way to contact them is by email. They don't want your phone calls or letters from lawyers requesting refunds because they never pay them. They charged me $50 shipping for items that cost less than $10 to ship. When I contacted their "customer service" they just played a game of not understanding what I wanted. They either employ very stupid staff or they work under instructions to never engage in a discussion about refunds and certainly never give them. These people are unethical, dishonest and will steal your money. Do not use them.
Sitejabber doesn't seem to allow me to reply to the nonsense posted by Alibris so I'll add here a few facts:
- Alibris does not allow you to change an order once it is placed. However they can change your order. In my case they cancelled one item but did not give me any option to cancel the rest of my order. As a result they then charged me the full rate for two very small items (equivalent to 9 sheets of paper). So if you are happy to be locked in to an order that you can't cancel but they can change then go ahead and use them. Or maybe you should look elsewhere.
- Alibris is independently described as "a large shopping portal that has been in business for over 15 years". In that kind of business customer service is a major part of what you do, however Alibris state that they don't want to spend anything at all on a phone service so they just don't have one. Instead they only have an email system where the operators cut and paste answers that simply avoid the hard questions. If you are happy to risk placing an order with a company that refuses to spend money on customer service then go right ahead and risk your money by placing an order.
- Alibris claim that they have sent me a refund. The fact is they have not. NOTHING received here. Nothing at all.
If you really want to order anything that Alibris offers then I recommend using ABE.com or Biblio.com. They are not perfect but they have customer service and they operate with some honesty and integrity - unlike Alibris.
Tip for consumers:
Never, ever use Alibris unless you want to lose your money.
Products used:
Books
Date of experience: December 21, 2021
Very easy to find what you're looking for and so easy to check out
Prices are unbeatable
Date of experience: May 4, 2024
I have used this for about a year now and I have no complaints.very good deals and easy to find what I'm looking for
Tv shows that I wanted
Date of experience: December 7, 2023
Thank you, the whole experience was great. And very fair prices also. Thank you
For its reputation
Date of experience: May 4, 2024
It's been a while since I treated myself to more books; I finally got my income tax refund; hurray!
Date of experience: May 5, 2024
Alibris has the best prices on like new books! Thank you!
This was the best price I found for this title.
Date of experience: October 31, 2022
This website is so easy to find exactly what one is looking for!
This is the only copy of this book I can find on the internet; thank you!
Date of experience: October 14, 2021
User-friendly site; very easy to order. Books arrive on time and in great condition.
Very simply, Alibris is my go-to place for the books I want.
Date of experience: May 5, 2024
Very user friendly. You make purchasing easy and pleasant.
Past experience
Date of experience: April 25, 2024
This site never fails to have what I'm looking for. After ordering, the merchandise arrives quickly, has been well-packed, and is in great shape.
I knew I could find what I was looking for.
Date of experience: February 21, 2024
Wonderful site! Very user friendly and easy to find what I want. I have used Alibris over the years and it never disappoints!
Price of book
Date of experience: February 15, 2024
Super user-friendly site. Books always come quickly and in great shape. I'm very happy with Alibris!
Better price for a book
Date of experience: January 28, 2024
Very user friendly! Love it! Have purchased several books and am consistently pleased!
Ease of purchase; wide variety of titles; quality of merchandise!
Date of experience: January 24, 2024
The site is extremely easy to use. Everything is very user-friendly!
It has the book I need...I think.
Date of experience: October 18, 2023
Excellent past experience. Alibris always does a super job!
Date of experience: October 28, 2021
Very user-friendly. Checkout was a breeze. I love Alibris!
Checking on a book I couldn't find elsewhere.
Date of experience: October 21, 2021
Alibris... always quick with just the book I need!
The item I needed is hard to find at a reasonable price.
Date of experience: May 2, 2021
Always find whatever I'm looking for here, with several options.
Looking for a reasonably priced book
Date of experience: May 5, 2024
Easy to navigate and happy with the coupon code that saved a $1.00 off the price.
Best price on particular book I was looking for.
Date of experience: August 11, 2023
Found and bought quickly. Shipping dates are reasonable.
Recommendation from a family member.
Date of experience: May 5, 2024
Can always find the book I'm looking for at a very affordable price!
Looking for a book by Nicole Wilde
Date of experience: May 5, 2024
Many purchases from Alibris - always very pleased!
HAve used in the past and always happy.
Date of experience: October 5, 2022
Like shopping as a guest
Date of experience: May 5, 2024
This book was shipped quickly and its condition is as described
Date of experience: May 5, 2024
I trust Alibris. It's the only used book source I use.
Date of experience: November 10, 2022
I enjoy selecting books on Alibris! I especially appreciate knowing where the books are being shipped from.
I needed an inexpensive copy of an older book.
Date of experience: September 11, 2021
Overall, 4/5 says it best ***++++++++**^*^%*%##}}^**##%^*?^%}}%%}#%%
Date of experience: May 5, 2024
It would be nice if you gave more information about the books: reviews, length, summary, etc.
Date of experience: August 21, 2023
Shopping was so easy. The shipping took a little longer than expected.
I have bought books from here in the past.
Date of experience: May 5, 2024
Sellers do not keep up with changing inventory making me mistrustful of Alibris, generally.
* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2024
Love your database— easily searched with a variety of ways. And you are not Amazon.
You are my top choice for used books.
Date of experience: May 5, 2024
I found exactly what I was looking for within just a few minutes.
The book I wanted is out of print and I prefer to support sellers other than Amazon.
Date of experience: March 9, 2022
Appreciate that the sellers' notes give more details about the condition of the books.
I'm looking for an older title, one my local bookshop wouldn't carry.
Date of experience: February 8, 2022
User interface is easy. Thanks!
I prefer to buy from shops other than Amazon.
Date of experience: May 26, 2021
Shipped quickly. Book was well wrapped and arrived in great shape as described.
They had my book
Date of experience: May 5, 2024
Product as described and arrived right on time! Excellent!
Date of experience: May 5, 2024
Thank you fo having this rare book bio of a very important person
You had the book
Date of experience: May 5, 2024
I love alibris. My go to place for out of print books that I've been using for years.
I've been using them for years.
Date of experience: February 17, 2024
I always use Alibris. Easy!
Date of experience: June 18, 2023
Date of experience: June 11, 2023
Have used Alibris for years!
Date of experience: February 17, 2023
Than you. I love alibris!
Date of experience: October 28, 2022
Have always used Alibris-- for YEARS
Date of experience: January 19, 2022
We love browsing books, drinking coffee, and talking with people who love good stories.
Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.
