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Great tech support! I reached out to their chat not just for real issues, but also to double-check if I was doing things right. Each time, I got a response within an hour. They never brushed me off—they always answered my questions directly and even reassured me. It's nice that the company continues to support customers even after they purchase their product packages.
I signed up with Alidropship on September 11,2024 after I saw a seemingly generous offer online of how they'll help you set up and even run a dropshipping website for next to nothing and that I could start for free. I tried free to see if what they were saying was true and was directed to a site called Sellvia. Sellvia in fact took over everything and created a free webpage for me after countless attempts to have me pay for a plan from beginning of form filling till the end. It was scary like when those fraudulent websites try to get you to pay in every window that opens up. Anyway, to put it mildly, Sellvia didn't deliver enough for me to want to upgrade my plan as the webpage I was given as my place of business was so poor looking and only sold things like car dog seats, socks and many not in hot demand items that were not I think more than fifteen to twenty in total. How was I to sell these kinds of things and hope to generate any reasonable income, I asked myself. My so called site was also offline and I was informed that in order for my webpage be allowed to go online, I'd need to have a zoom meeting with someone from the company etc. I had to schedule the meeting more than once due to the fact that no one showed up at the first meeting. After I rescheduled the meeting, an email popped up early next morning congratulating me that my store (which was never online) had made a sale. The purchase was an item that cost over six dollars and according to them I needed to fund my account with a hundred dollars to enable them fulfill the order. Expectedly, it was a surprise at first which almost immediately turned to discomfort. The product "I" sold made me a profit above four dollars in profit, I was told. Why not fulfill the order you have with the money paid (because you received the payment) for it if such a sale actually took place instead of asking me to fund my Sellvia account. You have the order and the money and want me to pay? Why? Before I knew it, my card started being billed in the amount of every single plan they have on Sellvia and on a daily basis but because I didn't have enough money on that card, my card company kept charging me for failed transactions. You see, I had to input card information to prove that I was a potential paying customer and nothing else but Sellvia started charging it. At that point I wrote Sellvia and asked them to shut down my account and why. They stopped charging my card after a few days and that's how I left. If they offer anything better in their paid plans I'm thinking they'd have to do it on a better looking website and stock up with what most people actually want to buy. Forget all the praises you read about on their site and online, it's all hype.
Yaros and the whole team of Alidropship made amazing job creating this plugin. I have stopped my trial of shopify and bought Alidropship. Still working on my site, hopefully i will make some sales. The best is i dont need to pay fee when i'm not making sales.
Bought it for $67 because it's 25% off now AliDropship.com
Date of experience: November 13, 2017
I have just started a dropship aliexpress site, and I don't know much about setting the site up,
I have found great help and support with the help desk tec team, they have always answered my emails promptly and professionally.
Nothing seems to be to much trouble for them, I would highly recommended they service and support.
I'm not sure if I can name the support team that has help me, so all I can say is every one of them have been fantastic
Congratulation to you all for a job well done.
Thank you all.
Chris.
Date of experience: February 19, 2020
Thank you so much for your help. I really appreciate the way of your assistance and with the help of that I'm successfully running and updating my store. Once again thanks all Ali Dropshiping team for such a nice services.
Date of experience: May 18, 2021
I have to admit, your support service is the best I have seen so far.
With every question and request, I get clear and quick answers.
I thank you very, very much, I will recommend you wherever I can.
Today I received excellent service from Marina, I am very very thankful to her for that.
Date of experience: May 20, 2021
All services were great. I like the store they made for me, logo, and products they have picked. The plugin is very helpful. Only issue I had was that it took a little bit longer than expected to finish due to pick season. Anyway, all communication was great and I had all the information about the process. Will recommend it to my friends
Date of experience: October 14, 2020
A great tool for dropshipping stores. Everything works as expected and the stats are very detailed
Their support team is amazing. Whenever I have a question, they solve all the issues and suggest the best solutions as soon as possible. Recommend for dropshipper
Date of experience: February 14, 2022
I now come to the close of the year, I purchased Alidropship's most expensive package back in the mid summer and to this day it does NOT work. The owner of Alidropship refuses to respond to my complaints in fact he (the owner) has shut down my reviews on other sites, he is trying to silence the truth. I will not stop talking about it, I will keep updating people so they do not have to spend their hard earned money on a scam as I did. It is too late for me but not for you. You have not yet spent your hard earned money. I have nothing to gain from this unlike the owner who continues to try and block the truth. Beware of the flawless reviews. Things are not always what they appear to be...
Date of experience: August 1, 2019
I had experience with a custom store. Lucky me. It was good. What can I say... If you're new in drop shipping business (as was I) it'd be better to order a custom store. You'll chat with specialist, connect your wishes with reality and get a ready store. Actually, I didn't chat, I wrote the big list of questions and send it to my manager. He contacted me in 2 days with the detailed answers and counter questions. The process of approving my requirements took about 1,5 weeks, it was ok for me as I want a perfect made store. After discussing all requirements, my manager sent me some designs for approval and finally i got my store after 3-3,5 weeks. I can say it was good experience or may be and I had a good manager. However, do not afraid ask questions and give your requirements. Good luck with your business!
Date of experience: June 19, 2019
Thank you very much Team, alidropship for your support and services, especially your swift responses to my email, i want to sincerely appreciate, the following for all their support, irene, volodya and Vlad. I'm super grateful for your awesome services and willingness to always assist. Thanks a million
I strongly recommend Alidropship.com if anyone wants to build an online store with excellent products.
Date of experience: November 6, 2020
I had a problem with one of the theme and contacted the support. They are super fast and prompt in reply (considering the time zone I am in). They quickly send over the solution and have my problem fixed! While most companies can developed and sell themes but prompt and professional support is few companies can do that. Alidropship company does that pretty well!
Date of experience: January 28, 2022
Hello guys I Just want share the great experience that I had with the Alidropship tech team support. Thank you Valodya for taking my problem over and looking after my concerns. I really appreciate your help
Date of experience: January 22, 2023
Ekaterina was great to work with! She helped me with all of my needs when transferring my new web site over to me. All issues I had where quickly resolved. I word recommend her and the Established Store Service.
Date of experience: January 20, 2020
I am happy with the AliDropship services and customer support team. Their support made it possible to see the ecommerce dreams reality. I appreciate so much AliDropship by removing our frustration and bring smiles into the face:)
Thank You!
Products used:
Ecommerce service
Date of experience: October 12, 2021
The team will go out of their way to make sure you have a great experience with their software. Their plugin is second to none. I can't really comment on the relative merits of the software as I have never used any other. All I can say is that it works well and is easy to use.
Date of experience: December 4, 2017
Hello I'm Emon. I bought one custom store and Elena was my project Manager. She and her team is very nice and helpful. They have done everything that i asked for and She helped me by providing all the necessary link and advice throughout the project and even after handover the website. It's been a great experience out and out. It's been a great journey so far and I hope it will continue. Thanks... :)
Date of experience: August 21, 2019
I bought the Supreme Package and it was definitely worth it! Everything was setup and ready for me to promote my store the day it was finished. The website looks professional and I love it! The team was responsive to my questions and when I needed something to be fixed, they'd do it as soon as possible. I recommend Alidropship Custom Store if you would like to get a headstart on your dropshipping business without much doing from your part.
Date of experience: November 27, 2019
Excellent service provided by the AliDropship Team. Really hard working team giving full attention to my project. Every time I request to fix my website's error they took actions very fast. Thank you AliDropship Team.
Date of experience: September 21, 2020
Awesome products and great support, they were recommended to me by a friend and I am very happy with their services. I have to comment that they offer great customer support, the support team is very knowledgeable, professional and always very helpful resolving any problems or doubts with urgency. Keep up the good work!
Date of experience: August 27, 2020
Great customer service as always! Especially during the Black Friday. I need some store improvement due to the sale and the team helped me with everything I need. Thanks you guys. I'll recommend you to my entrepreneur community
Date of experience: December 4, 2020
I spent under an hour on the store and it looks amazing. I have a couple links and graphics still to change but nonetheless, a full functional store in less than an hour. I personally love the ease of use and haven't used anything like it. Thank You Guys! Truly the developers that knows what theyre doing.
Date of experience: June 13, 2017
Once upon a time, I started with a plugin, and a freelancer from Fiverr set up my online store. This was before the COVID era, and drop shipping was booming then. Life got complicated; my father fell ill, we welcomed a baby, I switched jobs and I lost focus on drop shipping. Now, as things have settled, and I've got a few free hours each week, I've decided to re-enter the game. This time around, I opted for a ready-made store, given the platform's convenience in offering a variety to choose from. This way, I don't have to fuss about setup; I simply pick a design and product set that suits me. Moreover, I have the flexibility to add or change products later on. Yes, e-commerce trends have shifted but my prior experience wasn't in vain, and I've already made my first sales. I'm promoting my store through my Instagram account and asking community friends to give me a shutout on their platforms. Thanks
Date of experience: October 7, 2023
Terrible service, the worst customer experience you can get, no real support, they just ask you to send you screenshots dozens of times and do not try to deal with problems at all.
And there are lots of problems, lots!
Tip for consumers:
Terrible service, the worst customer experience you can get, no real support, they just ask you to send you screenshots dozens of times and do not try to deal with problems at all.
And there are lots of problems, lots!
Products used:
AliDropship
Date of experience: February 17, 2022
Alidropship is one of the best dropshipping companies I have ever used. I have nothing to complain about, it helps you to get rid of boring everyday tasks every dropshipper has and frees up a lot of time.
Date of experience: October 11, 2021
Highly reliable technical team! I have zero IT background and I always have difficulties working on these plugins. The team never disappoints me in supporting my technical issues and always doing their best in understanding my problem. At 1st I bought just the plug-in and install it myself. They have been with me every step of the time. However, I switch to Custom Stores as I need their professionalism in building my store. I had another technical difficulty recently, and I just elaborate on the issue and they efficiently resolved it. I'm really happy that it solved as the problem is making me feel annoyed with my incapabilities with IT.
I'm looking forward to launching my store soon! I recommend the Alidropship service to anyone who wants to start a dropshipping business. Plus, they have plenty of great add-ons! They are the best and highly reliable!
Date of experience: November 9, 2021
I've been using Alidropship plugin for over a year now and I like every feature of it! Easily syncs with WP, the import goes smoothly. I also purchased some add-ons from Alidropship - Alishipping and social rabbit. Those are amazing as well! Would recommend.
Date of experience: September 28, 2021
We provide all-in-one solution for AliExpress dropshipping business, including handy WordPress plugin, custom store development and free lifelong personal support.