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The company demonstrates notable challenges in customer service, particularly regarding return policies and handling complaints about product quality. Customers frequently express frustration with perceived unhelpfulness and a lack of support during the return process, leading to negative recommendations. While specific positive attributes are less emphasized, the overall product offering has potential appeal, though it is overshadowed by the dissatisfaction surrounding service interactions. This feedback suggests a pressing need for the company to enhance its customer service approach to foster trust and improve overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
They weren't very helpful with returning. They basically told me that I was lying about the terrible quality of the hair and would not take my return. Would NOT recommend.