AllergyBuyersClub

Very helpful when your in the market to purchase. Had an issue with the Pure Air combo after a few days. 3 Customer service reps were so rude. I asked for a supervisor. The last rep told me she wore many hats & she was it. She would mail me a return label to send back the machine. 9 days later I haven't received it. It was mailed from Virginia to Philly. I am totally disgusted with this company. I called Pure Air & they contacted Allergy Buyers to contact me. It was useless.

I bought one set of Rejuvenite pillows long ago at a mattress store and loved them. After replacing countless cheap pillows in the guest room, I decided to buy another set of Rejuvenite pillows. Still expensive, but the best price after shopping around was with AllergyBuyersClub. The transaction was easy and shipping was surprisingly fast. I don't even have allergies... but I would definitely recommend this company for their excellent prices and service.

Interesting and informative website with many products listed --- however... user reviews are screened and my review of a humidifier was never posted (Pure Guardian H4500... shows ZERO user reviews and one critic (employee) review.) Since I believe scathing reviews are useful -- and they won't post them --- the site has less utility. (They could always add a comment and rebut a review if they don't agree with it -- but you just won't see it --- because they won't post it)

They have live on-line chat also, but after about 5 minutes -- they just ignore you and move on to a different customer...

I placed an order for a water filter online on a Sunday afternoon. By Tuesday, I still hadn't received any order confirmation or shipping info. I called and spoke to some. She told me my filter would be shipped that night and I would receive an order confirmation that night and shipping info in the morning. Nothing. I went through this process 3 more time with different representatives and no one ever got back to me once. Finally on the Following Monday I got someone on the phone who told me that they didn't have that filter in stock. If you do use them, make sure that they check their stock before submitting your order and waiting around for a week for nothing.

It has been a circus dealing with this company. Will never do business with them again. Bought a unit that broke after 1 year--very expensive unit-- the company was giving me a hard time with the warranty so called allergy buyers club--they tossed me around to 6 DIFFERENT PEOPLE before having a customer service rep call me. After an hour on the phone she assured me not to worry and it wld all be taken care of. It was not. End of next day a completely different person called me to tell me shipping info on something that was not what i was told was going to happen--she was confused because she said this was "passed off to her" and she didn't "know exactly what was going on." COMPLETE waste of my time and money--they wasted 6 hours of my life the day earlier and then an hour today and now I am out a $700 air purifier. Horrible business practice. Disgraceful customer service. Such a shame.

I purchased a Fral fdk54 from this outfit. The unit no longer works. Contacted them for a licensed company for repair, which they do not have. I was told to return unit as it's under warranty, waited for an email with return policy from them. After numerous phone calls and waiting for the policy I was finally told it was not covered. $1,000 machine which in less than two years is now useless to me. Should have done my research about this company first. BUYER BEWARE.

The pump on one of their dehumidifiers didn't work. We ordered the product early, so we'd have it when we moved into our new home, but once we used it, the pump didn't work. I called many times and worked with them to try many troubleshooting steps, but it did not work. The product still worked in bucket mode, so we kept running it like that to avoid high humidity that might leave to mold. They don't want to refund the purchase now, 4 months later.

Perhaps not the cheapest, but these people are great at helping you find what you need and stand by their products. I buy my heaters and air purifiers and such from them as do my friends and family. I had something arrive without legs and even though I took a couple of months to open the package (my fault), I contacted the company and the leveling legs were on my porch the next day. LOVE this company (unlike Appliances Connection my personal nightmare - My point is that a deal is not always a deal - with Allergy Buyers a deal IS a deal!)

I purchased a replacement smoke stop filter for my Blue Air 400 series ($108), when I put it into my air filter, it stopped working. Allergy Buyers club will not accept it back for a refund or a merchandise credit.

The pictures didn't show how small it is; I would have to change the bag twice with our dog's hair. I tried to return it but would have to pay $40 to get $132. Back. It wasn't worth. I donated it and will take a tax deduction. I wouldn't buy anything from them because you can't see what you're getting.

May 8th. Of 2019 I purchased a Pure and Dry Platinum Series 70 pint dehumidifier for use in our cellar. It worked for that summer season. My husband cleaned the filter and emptied the bucket and put it aside for the Winter. Just put it on last week, end of May, 2020. Well it does not dehumidify! Interestingly enough, the booklet/manual for this does not even have a manufacturer address or telephone number. I find this most unusual! I will never order anything like this on line again. I am purchasing another one from our local merchant. Should have done this before!

I was searching for an air purifier when I discovered AllergyBuyersClub.com. I needed help in finding the product that best met my needs. I could not reach a live person, so I left a message with my contact information. It has been over three weeks and no callback. I guess they do not want my business and I do not want to do business with them.

Upon buying 4 pillows that cost me $120 per 2 pack, I opened and tested 2 pillows with the obvious hopes of liking them. They were not at all as described on the site. I called the company and asked for a mailing label to return the two unopened pillows that were still in the box and I was immediately told that they do not take back any bedding products even if they're stil unopened in the box. I was told this is clearly stated in the "fine print" on the website. I was definitely willing to eat the costs of the two opened pillows but don't think it's fair that I shouldn't be able to return unopened products.
Just FYI: They also have a no compromise 30 day return policy on non bedding products.
Buyer be ware. This is the worst company I've dealt with in years. They offered absolutely no help and informed that there is nothing they will do to help make this right... Now I'm out $220. Please look for other vendors to make your purchase through!

I purchased an IQAir on 9/11/2020, and my purchase went through and acknowledged by Allergy Buyers Club (ABC). Today, 10/13/2020, I finally got a hold of a customer rep person who informed me the IQAir is on back order from the manufacturer but they have already billed me as of 9/11/2020 HMMM...! The customer rep said they've been fielding a lot of complaints about this, website not being accurate. I paid them $1400 for nothing and apparently will take another week for them to verify with the manufacturer that they didn't send it to me. Basically ABC is a vendor and they do not stock any items, comes directly from the manufacturer. Buyer beware!

Purchased a WhiteWing Defender Dehumidifier 5/2015 for $1549. 99. Product failed 7/2018 just beyond manufacturers warranty. Company has no repair service network. Allergey Buyers Club (ABC) service helped me identify problem as loss of refrigerant. Representative Haden Monsegue advised there is a 5 year warranty if purchased through ABC and he was to advise how to proceed. Never responded. I called ABC again and advised representative Kelly of the situation. She was to speak with supervisor, verify warranty and advise how to proceed. No response again. Called again for Kelly - not available but representative was to have her return call. No response. Bottom line is if you want service shop elsewhere. We're not dealing with a $5 throwaway here. I expected some level of service support for a $1500 item. Order confirmation # *******.

This company is the worst ever with customer service. No support at all whatsoever. Be careful as they list no sales tax on their website but will always add it on to your order.

"BUYER BEWARE"

Spent $200.00 on this site. Just received my order and it was the wrong size. They would not accept returns. Very disappointed! Will not buy from this company again.

BEWARE!

I bought a dehumidifier from allergybuyersclub... waited impatiently for reunds.on charge card,, I got pretty upset... until, finally it arrived after 7 days! They said it could take 3 to 7 days but I really couldn't understand why it would take that long. HOORAY... IT ARRIVED AND ALL IS GOOD! The customer service rep, Barbara, was really nice.

Was shopping for an air purifier and there was plenty of information to help me choose the right model and I even chatted with a product consultant who helped me as well.

11/24/2018 I placed order over the phone w/Kyle the manager. Provided credit card and set up a shipping date 16 days out.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I emailed Kyle 2-3 times over a 3 week period and no reply. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called 1/4/2019 and the customer service rep was rude, unhelpful and told me they don't have the unit anymore and would not offer me a discount on a comparable unit to fit the same price I previously agreed and provided the credit card to pay for. The sales girl said the mgr was busy in a meeting as this was the start of their busy season and they had to learn about the new units. How rude that he would not come to the phone or return my emails/calls.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have! I'm buying from "Moisture Medic" now.

I have had a HORRIBLE experience with this company! The most unprofessional, uncaring customer service that I have ever encountered. I am contacting the Better Business Bureau and reporting them. Was told that the unit I paid for would be shipped on a certain date and they not only did not ship, they admitted they made a mistake, and refused to expedite shipping. It has been an EXTREMELY STRESSFUL EXPERIENCE! I WOULD NEVER ORDER FROM THIS COMPANY AGAIN!

If anything should go wrong with your order, if you require any assistance, if you want to return an item, be prepared to be ignored and have to take the situation up with your own credit card company.

I went with this site because the product I wanted was $100 cheaper than the competitor. But if I knew what I knew now, I would gladly pay the extra to avoid all this hassle. Save yourself the trouble (and money) and just order directly from the manufacturer, this distribution site is a mess.

I placed an order, which I cancelled (via online chat, email and phone call) days after. In spite of my cancellation, the order was shipped and left at my home.
I have requested a return shipping label and refund via online chat, email and phone call, each time I have been told that I will receive an email with instructions about how to complete the return, but the email (or any form of communication) never came.

My experience with Allergy Buyers Club has been more painful than watching someone put my hard earned dollar bills through a paper shredder.

HORRIBLE CUSTOMER SERVICE. They will make you Pay for return shipping EVEN IF YOU ARE EXCHANGING a unit. Terrible, terrible. I told them explicitly if this is your process it needs to be clearly marked on the website as such and there is NO MENTION OF THIS COST ON THE WEBSITE. They are terrible. Do not purchase from them, ever.