Alliance Furnishings

Buyer beware. Phone number listed on web page is for joke only. No one will ever answer your call! Ordered one sofa, it was defective, send email with pics with in 24h but no response so far ( more than 4 days). Phone number does not work. No one communicated. Simply horrible. I will wait some more days and they I guess I need to go through the credit card company. Will never order again!

My item arrived about a month late, their logistics company is AWFUL, and my item was missing all hardware. The dining table I ordered requires specialty hardware to assemble it, so now I have a 200lb absolutely useless table taking up my dining area. I tried to buy the hardware myself, but since I'm completely guessing about what hardware is needed, the table is wobbly and poses an enormous safety hazard. I emailed Alliance yesterday and still haven't heard anything back from them. Just order through a major website that has better customer service.

Terrible customer service. Took over 2 months to get an item. Missed a half day waiting on a delivery that never happened. Then it took two weeks after they missed the delivery. The worst part is they are not responsive at all. Avoid at all costs!

Ordered a nightstand and it was broken when we received it. Takes forever to get a response. They finally had a furniture repair person come out to repair, but it looks absolutely terrible. I will never use this company again.

I ordered a dining room set in April 2019. I understood that there was a back order and it would not arrive until late May or early June. When I did not hear back from the company, I started calling. But they do not talk to you on the phone - email only. It took weeks and finally a threat to get someone to call me back.They were apologetic, but wanted me to take the incomplete order and claimed that they would work it out directly with me. The rep admitted that they are a small company with limited staff and they cannot get to everyone. Reps have in excess of 45 cases and that was reportedly causing issues and they cannot help customers quickly when they have issues. Here we are in August, and they claimed my order was complete, but it is not. The delivery company came today, and the order was still missing an item. What is worse is the delivery company will no longer be delivering after 10 or less day as they are severing ties. This is VERY concerning and I paid a significant amount of money for something that I still cannot get. Guess this is what you get for doing business with a fairly unknown company who has bad reviews. I do not recommend using this company unless you like to spend thousands of dollars to have nothing to show for it.

Ordered from them on 8/29/20. They immediately charged my credit card for $1638. 00 As of 11/3/20 I have not received my furniture, they will not answer the phone, they will not respond to emails. CROOKS! RUN, HIDE, DO NOT USE THEM! THEY ARE APPARENTLY A BASEMENT BUSINESS WITH NO PROFESSIONALISM.

Unfortunately the issue with Alliance Furnishings is that once the product has been picked up by the shipping company from their warehouse they are no longer involved or responsible for the item getting to you. When you buy a product you want to be able to hold the company accountable for what happens during shipping but buying from this company you can't. Wanted to love them because when I had reached out to their customer service they were very prompt and helpful. Unfortunately the shipping has been a nightmare, I still don't have the product and I have absolutely no update on it. It shipped on October 25th and their website says 4-6 weeks estimated arrival, subject to current delays. The issue is that the shipping company has lied to us over 6 times about the date it will be here. Every week they say it's going to arrive and then when that date comes they push it back another week or two. I was told a month ago it was a state away from me, which at this point was clearly a lie. I followed up again and they said they had no idea where it was. I know there are shipping delays right now but I would appreciate being given an accurate estimated arrival date. I could have found multiple other tables that would not be taking this long and it especially is unhelpful in this shipping climate for the company you buy from to not be responsible or accountable to the shipping updates or experience. Once the order is in transit you also can't cancel without losing your money. I order this table start of September and we won't even have the table for Christmas dinner.

I ordered a kitchen island and am reviewing it prior to getting the kitchen island so not real sure what the point of being directed here prior to actually receiving the end result?

They strung my family along for a year and a half promising to ship a tv stand! It never got shipped, and I never got my tv stand! They will not cooperate and now will not answer my calls! DO NOT EXPECT TO GET YOUR PRODUCT!

Kept me informed and delivered the product as promised. No issues with delivery, and no issues with product quality.

Great experience. Mark was very kind and helpful. Love my new dining room set. The prices were much better than expected.