Alliance FurnishingsReviews 38

I received my loveseat today from Alliance Furnishing. First of all I searched and searched for a rocker, recliner loveseat and had a hard time finding it. It was exactly what I wanted. Then Covid came along and the Franklin factory was shut down for awhile. All during my wait Alliance Furnishings customer service kept me informed on what was happening and where it was. Always quickly answered my emails. Then it was picked up for delivery. They kept me updated where it was. The men that brought it to my home was very pleasant and helpful and it had been put together and unboxed. Perfect! So happy with it. It's comfy, sturdy and looks good! Would definitely recommend them and will return next time I need some furniture!

Ordered a sofa for a little over $4,000 and was a little skeptical of them... after being given a 3-4 week estimated delivery window, after two weeks I was told the wrong sofa was loaded by the manufacturer. I wanted to be sure this was not a situation where they delay me for weeks and then convert my payment to store credit. I flat out asked if I would either "get the exact sofa that I am ordering or receive a full refund". They declined to simply say "yes" in writing and instead said they will be refunding me.

I would be wary of a company who cannot commit to saying that you will either get the item you are ordering or a full refund.

My item arrived about a month late, their logistics company is AWFUL, and my item was missing all hardware. The dining table I ordered requires specialty hardware to assemble it, so now I have a 200lb absolutely useless table taking up my dining area. I tried to buy the hardware myself, but since I'm completely guessing about what hardware is needed, the table is wobbly and poses an enormous safety hazard. I emailed Alliance yesterday and still haven't heard anything back from them. Just order through a major website that has better customer service.

I ordered a table that is made to sit behind your couch as a bar and the 4 stools with it in JANUARY. Nearly 7 months later and I STILL dont have my table and chairs. I realize all of the things that have gone on this crazy year have had an effect but 7 MONTHS is a very long time after you've already been charged for the merchandise. Will be contacting them one more time for some answers and if they cant give me any real info, I will likely be cancelling the order and asking for my card to be refunded. Ive been extremely patient but its time to either get the merchandise here or refund my money.

On December 11,2019 we made a purchase with Alliance Furnishings. I must say I hesitated in ordering a piece
A furniture on line. When I was searching for this particular piece of furniture it was priced more than $300.00 more, than the price with Alliance Furnishings. After the purchase we were contacted by the shipping company which kept up apprised of the delivery date and contact information. We were kept in the loop with notifications right up to the date and time frame of delivery. When the truck arrived they were helpful and had no problem
Placing the box inside my doorway, considering it was over 200lbs. I wouldn't have been able to get it inside
The door by myself. When we unpacked the dresser we had one small problem with the slider door. One
Of the rollers was broken. At this time we have contacted the company and waiting for a replacement
Part. Communication has been great so far, so we will stand with the 5star rating. We have been working
With Linda and she has been fantastic!

This family business knows what it means to give great customer service. I was leary to make an online purchase through a company that I did not know for such a large purchase. Boy did they come through. With great pricing and fantastic customer service. I will look here first for any further furniture purchases I make. Secondly the company they have partnered with for delivery was amazing! Normally I stay out of the way from the service provider as they work. These guys were so fun I was sad to see them leave. PLEASE PLEASE PLEASE do not hesitate to use this family owned business. I promise you'll be glad you did. Thanks for listening, Scott Roberts

I ordered a dining room set in April 2019. I understood that there was a back order and it would not arrive until late May or early June. When I did not hear back from the company, I started calling. But they do not talk to you on the phone - email only. It took weeks and finally a threat to get someone to call me back.They were apologetic, but wanted me to take the incomplete order and claimed that they would work it out directly with me. The rep admitted that they are a small company with limited staff and they cannot get to everyone. Reps have in excess of 45 cases and that was reportedly causing issues and they cannot help customers quickly when they have issues. Here we are in August, and they claimed my order was complete, but it is not. The delivery company came today, and the order was still missing an item. What is worse is the delivery company will no longer be delivering after 10 or less day as they are severing ties. This is VERY concerning and I paid a significant amount of money for something that I still cannot get. Guess this is what you get for doing business with a fairly unknown company who has bad reviews. I do not recommend using this company unless you like to spend thousands of dollars to have nothing to show for it.