Alliance Furnishings

We purchased on-line through Alliance Furniture a Steve Silver dining room server. Right from the start, Alliance Furniture informed us of the back-ordered status and possible availability date from the manufacturer. They gave us status updates and immediately notified us when the item became available, which was sooner than expected. They monitored the progress of the trucking firm and assisted with shipping inquiries. Everyone at Alliance Furniture was very courteous, reliable and thorough. A very well-run family business that I would highly recommend and use again.

We ordered a gorgeous dining room set from Alliance because they had the best prices by far. There was a mix-up by the delivery company but Alliance's new owner, Debra, called us immediately, and it was delivered asap! It's rare to find a family owned, on-line company that truly cares. Will definitely order from them again!

I inquired about a piece of furniture they had on their website. They responded that not only do they not carry it (odd because it's listed on the site) but stated "buy local!"
Hmmm why offer product online if you want your customers to only buy local?!

This company was very easy to work with. They kept me informed concerning when they took my order. They updated me at each stage from making the chair to delivery. I highly recommend their services to everyone.
Carol Kohring

Ordered a sofa for a little over $4,000 and was a little skeptical of them... after being given a 3-4 week estimated delivery window, after two weeks I was told the wrong sofa was loaded by the manufacturer. I wanted to be sure this was not a situation where they delay me for weeks and then convert my payment to store credit. I flat out asked if I would either "get the exact sofa that I am ordering or receive a full refund". They declined to simply say "yes" in writing and instead said they will be refunding me.

I would be wary of a company who cannot commit to saying that you will either get the item you are ordering or a full refund.

We ordered a trunk for our living room through alliance. It was by far the most affordable site by a few hundred dollars. They are a "middle man" meaning that they do not house the product but coordinate the delivery and any inquiries. They are very responsive and very kind. You can immediately tell they are family owned. I wouldn't hesitate to order from here again.

This company was great to work with and provided excellent customer service to our family! They kept us informed of the status of our order and answered all of our questions in a timely manner! The quality of our purchase was impeccable! Would highly recommend!

We purchased 2 Parker House Granada Museum bookcases from Alliance in Feb 2021, which were beautiful and lowest price I could find online. Unfortunately one was significantly damaged when they arrived in late May (Covid related shipping delay). While the damage was in no way the fault of Alliance, they stood behind it and sent me a replacement bookshelf, which was in good shape when it arrived. They only asked that I donate the damaged bookcase which I considered a more than fair resolution. I would definitely recommend Alliance for online furniture purchase, but I would suggest a different carrier be used in future due to the challenges I had in getting timely communication in status of delayed shipment. I would have given Alliance a 5 if not for the delivery delays and challenges I had with the shipping company.

I ordered the kitchen island around the end of June or early July, A few days later I recieved an e-mail saying it would take 2 to 3 mo to fill my order (due to covid 19) and did I still want it. I emailed back that I did and authorized payment. I recieved it in Feb. 2021. Whenever I contacted them they got back to me so I waited. Came very well packed. Other than a couple small blemishes it was in great condition and fully assembled other than the wheels.

After looking for the right furniture to complete our new home office I am glad we found just what we needed from Alliance. Everything was just what we expected to to make the best working environment.

Alliance Furnishings has been fantastic to work with! They provided wonderful customer service, keeping me updated on my order and delivery. Great pricing too. I highly recommend using them for your furnishing needs!

As a first time customer, we had an issue with a leather reclinner that we purchased through Alliance. You truly find our about friends and businesses, when there is a problem. Our problem was "all caused by the delivery company". Alliance had nothing to do with it, but once we submitted pictures, they immediately made arrangements for the chair and promptly arranged for the return of our purchace funds. They truly exceeded our expectations. Alliance proved, beyond a doubt, that they will protect and take care of their customers, without hesitation. I Highly Recomment Alliance Furnishings, where you can purchase with confidence. Thank You Alliance Furnishings!

I'll admit, I was nervous at first ordering a bedroom set from an online only company (based in Texas, I live in Ohio) sight unseen. But I couldn't be happier! The bedroom set (by Liberty) is great quality and arrived in perfect condition! It did take 3 months to get the furniture (was delayed at least once from the original timeline provided), but given all the supply chain issues (due to Covid), you just have to have patience. Alliance kept me updated and the company they worked with to do the final delivery and white glove setup was very professional and did a fabulous job! I love my new bedroom furniture! Another plus was when I did order, Alliance did give me some additional options with the set from what was listed on their site. The original set on the site had only one bedside table but they were able to add another table for about $200 less than adding it a la carte.

Found what I loved (flexsteel set) but could not find it locally. Amazed that I was able to purchase from Texas and have shipped to Idaho and set up with minimal contact. Sales was awesome at answering questions and following up. I will not hesitate to purchase from Allianace again.

I ordered a table that is made to sit behind your couch as a bar and the 4 stools with it in JANUARY. Nearly 7 months later and I STILL dont have my table and chairs. I realize all of the things that have gone on this crazy year have had an effect but 7 MONTHS is a very long time after you've already been charged for the merchandise. Will be contacting them one more time for some answers and if they cant give me any real info, I will likely be cancelling the order and asking for my card to be refunded. Ive been extremely patient but its time to either get the merchandise here or refund my money.

Great prices, easy online ordering process and faster delivery than any local furniture store I went to. Company provided updates and order tracking details via email. I'm a very happy customer.

I received my loveseat today from Alliance Furnishing. First of all I searched and searched for a rocker, recliner loveseat and had a hard time finding it. It was exactly what I wanted. Then Covid came along and the Franklin factory was shut down for awhile. All during my wait Alliance Furnishings customer service kept me informed on what was happening and where it was. Always quickly answered my emails. Then it was picked up for delivery. They kept me updated where it was. The men that brought it to my home was very pleasant and helpful and it had been put together and unboxed. Perfect! So happy with it. It's comfy, sturdy and looks good! Would definitely recommend them and will return next time I need some furniture!

The desk we purchased arrived in great condition and the delivery process was communicated to us even through the COVID pandemic. If I had further questions I just gave them a call and they helped me obtain information I needed

Alliance did exactly what they represented. Best way to communicate is by e-Mail. I would highly recommend them and I researched approx 8 other furniture companies.

I knew with COVID and everything that my furniture wouldn't arrive in a timely manner but Alliance kept me updated so I wasn't worried. My furniture arrived perfectly. I was a little skeptical since I had never used this company but I was so excited when my furniture came and there was nothing wrong with it. Will use Alliance Furnishing again

I was going to buy a peice over the weekend with the sale price. But I needed to ask a question so I put in my cart and called on Monday. Then I went to my cart and a new price was there. The sale had ended. Alyssa checked to see if the other price could be honored. It was and that is why I bought.

Ordered furniture and paid. Found out a week later furniture was not available. Still checking sight to see when restocked. They gave me a refund and were very easy to work with.

WE HAD PURCHASED A FLEXSTEEL LOVESEAT A YEAR AGO FROM A LOCAL FURNITURE STORE, BUT WAS VERY PRICEY. WE LATER DECIDED TO PURCHASE A MATCHING SOFA, AND AFTER SEARCHING ONLINE FOR A BETTER PRICE, FOUND ALLIANCE FURNISHINGS ONLINE AND IT WAS $500 CHEAPER, SO ORDERED ON DEC 29,2020 AND RECEIVED IT IN FEBRUARY WITHOUT ANY PROBLEMS. I HAVE SINCE DECIDED TO PURCHASE A MATCHING RECLINER.