I bought leather jacket at All saints 2 years ago. Wore it couple of times, since I live in Florida. It was in the dust bag in closet and yet, it got some discoloration. Customer service are not any help. If you want to spent $400+ on leather jacket, buy it somewhere else. So it will last longer!

I paid $139 for a straw bag, and I wonder why this brand's goods are so expensive for what they are. The bag literally started to come apart after 7 days; the straws were so obvious, and the color black faded after 2 weeks. By that point, the bag had two holes in the bottom. The customer service was so bad regarding the return that I decided to keep the bag and eventually throw it away after less than a month. What type of business does not allow product reviews on its website? Allsaints!

Ordered Pro Leather High Top sneakers on sale via AllSaints.com for $79.20 (retails $199.00) and received a female's Amora Cardigan ($319.00) in error. Went back and forth with the 'automated' customer experience email handle and was offered a 10% discount on my next purchase, no mention of receiving the correct item I ordered and paid for, or acknowledgement of their mistake. Clearly AllSaints does not care about paying customers or losing money by sending incorrect merchandise. Will not be buying their products again.

Absolutely fuming. Ordered a Survey leather blazer from £400 to £260 in the black Friday sale. Order: *******
I got the last one in stock. They since had more in stock... but of course I didn't think much of it... why would I? I'd already ordered mine. A few days later I got an email to say I'd been refunded because the item was out of stock. NOT GOOD ENOUGH! And no, I don't accept your apology! There's nothing that annoys me more than an item being out of stock AFTER I've purchased it. You are the manufacturer! You need to go and source another. Don't worry though... I'll make sure you mean your apology next time I visit your store.

They have responded to my email... inadequately. Just because you've publicy responded as "damage control" doesn't mean you've resolved the issue. You haven't!

No longer offer price adjustments on purchases in store or online as of Sept 2023. Seems like a poor choice for a company regularly offering sales and discounts.

[As for their response, I already did contact customer service, went through an entire process for a price adjustment (they had added an additional 10% off sale within the week I made a purchase) and after locating my order and confirming the price I paid the customer service rep told me they no longer offer price adjustments.]

I have an affinity for allsaints goods but on my recent online order with them, my jewelry item was shipped haphazardly without any bubble wrap or cushioning to protect the delicate contents. Just lightly handling the dark grey corrugated box it came in, you can clearly hear the jewelry piece banging against the walls of the box which could have easily caused damage to the product. My comment to allsaints: For a fragile item that costs over $300usd, are you guys that cheap to overlook proper packing materials such as bubble wrap or foam peanuts? C'mon, show some care.

I've been a customer of AllSaints for several years but I have noticed that some of their sale items arrive poorly packaged, missing tags, wrinkled invoices and appear to have been previously worn. It's really cringey!

I ordered a beautiful pair of gold pants. Wore them for the first time for about 10.ind and noticed the gold was.running off all down the legs, leaving the black underlayment showing up in patches.
I emailed All Saints explaining what happened and they never even bothered answering.
Terrible quality and no customer service for high end items. Never again. How goes this brand even exist anymore?

I ordered a shirt online to be shipped to Canada. When it arrived there was a large ripped seam in the back of the shirt making it unwearable along with poor quality stitching and loose thread galore. The fact that this item even made it through quality control is concerning.
I was shocked to find out that the only way to exchange the faulty item was to return the item and then purchase a replacement and pay for the shipping costs for a second time. I chose not to do so.
When I received my refund for the item, it did not include the shipping fees I paid nor did it include the sales tax I paid. Is this even legal? Either way, I was extremely disappointed and frustrated.