Today my boyfriend and I went into
All Saints Regent Street, to buy a stunning dress.
At the till we was served by Davina!
Davina took our payment in and asked if we wanted a small bag for a" very expensive dress" confused at requests we didn't
Reply.
Davina then proceeded in to shoving the very expensive dress! Into a very small bag clearly didn't fit in the bag and Davina felt this was ok for £250 to be carried in this manner.
Until I indicated to Davina that the bag was not suitable for my very expensive dress. I'm very unhappy with the service and the experience was very excited left very disappointed.

I ordered a couple of shirts from them online and my package was stolen. They refuse to refund or replace the times... I'm never ordering a single item again from this store!

All saints engages in SCAMLIKE e-commerce practices, what a waste from such a great brand. I have gotten scammed out of hundreds of dollars in jewelry, because i did not view their hidden "return policy". But on their earnings product page it clearly states "WE ACCEPT RETURNS". Not anywhere does it says FINAL SALE. Very different from allsaints merchandise sold in nordstrom/saks where you can return all jewelry. I barely touched the earrings because the quality was questionable yet alone wear them out.

Beware of buying from their website, I recommend going through department stores if you want your money back.

AllSaints is my favorite retailer and just in the last month, I have purchased over $900 worth of items (they had a great sale)! Although I love their products, the website is full of glitches. I was unable to access my account after my first purchase, so I couldn't use that account to make subsequent purchases. I never get an email confirmation of my orders until I call AllSaints customer service directly. When I attempted to gain access to my account (by asking for a new password), I NEVER get an email with my new password despite the fact that my email was already registered. The customer service is pretty good, and they were able to fix this over the phone. But I have had to call them every single time I've made a purchase in order to confirm or fix something. And only AFTER I call customer service do I ever get an email confirmation.

Also, even though free delivery is great, UPS always leaves my (expensive) packages outside my door. They should be getting a signature confirmation and AllSaints should enforce that!