• AllureAid

AllureAid

Write a Review

Overview

AllureAid has a rating of 2.1 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about AllureAid most frequently mention tracking number, and credit card problems. AllureAid ranks 90th among Sunglasses sites.

  • Service
    13
  • Value
    12
  • Shipping
    13
  • Returns
    9
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
See all photos
How would you rate AllureAid?
Top Positive Review

“Great Value”

Michele R.
12/10/21

Allureaid has all the top brands with great prices. I've ordered 4 times, only had one issue with the glasses being too big, they exchanged them no problem, but it did take awhile to get the new pair. Otherwise I'm completely satisfied with the quality, price and crusty service.

Top Critical Review

“Totally dissatisfied paid my money and paid for 2 day shipping it's been a month still no glasses pi”

LaMont J.
8/28/24

It's been a whole month and I still haven't received my glasses. The customer service is horrible. They block your number. They don't return your calls at all. I had to go somewhere else and make a whole separate purchase so I can see and that's not cool.

Reviews (112)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (28)
Thumbnail of user jimm1536
1 review
1 helpful vote
  • Send Message
October 26th, 2017

Kept me on the hook for three weeks because the frames were coming from Italy. Same person picks up the phone every time. Finally they cancelled the order.

Beware!

Thumbnail of user nehalp
1 review
1 helpful vote
  • Send Message
December 7th, 2017

Still havent received the frames. It has been over a month. Emailed to complain that the delay was too long. Response was only that we apologize. Nothing else.

Thumbnail of user lesyas1
2 reviews
0 helpful votes
  • Send Message
November 28th, 2019

I found a pair of Tiffany sunglasses on Allureaid for such a great price! Customer service so helpful and my experience was great! I will purchase from them again.
Thank you Allureaid

Thumbnail of user jeffm552
1 review
0 helpful votes
  • Send Message
August 29th, 2019

This company is a fraud. I ordered sunglasses a month ago and haven't received any word from them. I tried calling customer service and sent them an email - they do not respond.

Thumbnail of user jessicap340
1 review
5 helpful votes
  • Send Message
March 22nd, 2019

If I could give this company 0 stars I would! I placed an order for my glasses February 21st and did not receive any confirmation, no status update and it is now March 22nd. I have called the contact number at least 20 times and left several big emails with no reply. I also have emailed. The only response I got that they were finally going to ship my order in 48 hours was only after I threatened to contact the police for a scam company! I finally hit through to there number today and said I wanted a refund and the lady on the phone said well we were going to ship your glasses expedient for free! After all of this! Spend the extra money and get glasses from a reputable company! Even glasses USA were much quicker than this!

Just wanted to update: just now the "owner" of the company called me to argue with me about my review! So she had time to call me immediately after I posted this review but no time to call back after leaving several voicemails or even tried to call to make it better! This company needs to be shut down! Her number is *******022 for those who would like to speak with her!

Another update: this is an email the "owner" sent me after I hung up on her! She's crazy!

Thumbnail of user larryb134
1 review
0 helpful votes
  • Send Message
February 1st, 2017

Found sunglasses we could not live without while in Fla at the Ritz C. Found them at Allureaid for 1/2 the $$$$$$ and ordered them last minute for Christmas. Got a call from Cust Serv that they were discontinued and that they found them in ITALY and even though they were even more $$$$ Allureaid gave them to me at the same price. Even though they came after the holiday it was CHRISTMAS IN JANUARY! Thank you for your great service.

Thumbnail of user toml783
1 review
0 helpful votes
  • Send Message
May 13th, 2021
Verified purchase

Should have read these reviews first. Everybody is right. Its been over a month and havent received my item. Nobody answers the phone or returns emails.

Thumbnail of user gretchenk7
1 review
0 helpful votes
  • Send Message
November 27th, 2017

When I ordered the Tiffany sunglasses the website indicated, shipping within 8 days its now over a month still wIting on pkg with no updates nothing! Not happy! Will not ever use this website again

Thumbnail of user randyr279
1 review
1 helpful vote
  • Send Message
September 28th, 2020

I purchased prescription goggles for my daughter from them and the pain began there. They did not add prescription to the order, it then took over a month to get a person named "Janet" to speak with. I sent numerous emails and left countless voicemail and nothing. When I finally spoke with "Janet" a second time she said they would issue an RMA which they did and that they would apply the prescription once it was received. Well that took over 2 months to get an answer again after many more emails and voice mails. I finally spoke to "Janet" again third time, and she acted as if nothing was wrong and assured me it would be solved "TODAY". Which also never happened it is now two months later and not a single reply email or phone call from them as where is my order. I requested a cancellation but too has gone to the wind. I am at a lost literally ($80) for time and frustration and my child still does not have her goggles. This business needs to forced out and repay their customers for the stress they caused.

Tip for consumers:
DO NOT PURCHASE FROM THEM, THEY TAKE YOUR MONEY PROMISE BUT DO NOT DELIVER YOUR ORDER! CALLING OR EMAILING IS POINTLESS!!

Products used:
Order and paid for prescription goggles but never received them!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickyb69
1 review
0 helpful votes
  • Send Message
May 13th, 2019

I love getting my glasses at allureaid!
I won't buy from anywhere else. I will go to a glass store to try glasses on then purchase them through allureaid.

Thumbnail of user vadimk
1 review
1 helpful vote
  • Send Message
March 23rd, 2012

Purchased the prada sunglasses from AllureAid.com the frames were great, and they arrived in less than one week. I would highly recommend the store to all my friends. And i will buy from them again.

Thumbnail of user igala
2 reviews
0 helpful votes
  • Send Message
December 3rd, 2017

The entire experience was easy and ther website was very helpful, was able to track them as they were being delivered and I love my rayban priscription.

Thumbnail of user traceyd62
1 review
0 helpful votes
  • Send Message
May 24th, 2019

I received my glasses exactly as ordered. However, shipping was a little slow and the inside of the box and outside of the glasses case was really dirty. Kind of disappointing.

Thumbnail of user sarahh567
1 review
0 helpful votes
  • Send Message
October 10th, 2019

FRAUD FRAUD FAUD! I am going to write every bad review I can, contact the BBB and do whatever I have to, to bring this company DOWN. The people here are LIARS and I NEVER GOT ANY GLASSES. Watch out Allureaid, your going down. You've messed with the wrong person. They answered my phone call one time and said 48 hours I'll get my Glasses (which I've waited 6 weeks for), then they NEVER PICKED UP AGAIN! ALLUREAID, trust me YOUR FAKE COMPANY IS GOING DOWN! YOU WILL NOT CONTINUE TO DO BUSINESS WITH GOOGLE or ONLINE. I am going to shut down your site. I work for the government and this is the LAST TIME YOU STEAL FROM INNOCENT PEOPLE! Your going to be prosecuted to the Fullest extent, so watch out!

Thumbnail of user yanaa8
1 review
1 helpful vote
  • Send Message
December 5th, 2017

This was my 5th pair I got from them, was always great quality and wonderful customer service. Was happy when I got them and exactly what I was hoping for.

Thumbnail of user lanak12
1 review
0 helpful votes
  • Send Message
January 18th, 2018

AllureAid is the best place to buy glasses! Price, selection and great services! They provide warranty. Will most definitley recommand to family and friends.

Thumbnail of user celinag2
1 review
0 helpful votes
  • Send Message
February 19th, 2018

Allured really exceeded my expectations! Amazing customer service and received my glasses within 4 days.`My glasses looks amazing. I highly recommend and would definitely order again.

Thumbnail of user sarahs1843
1 review
0 helpful votes
  • Send Message
September 22nd, 2020

Im pleased with promt response to my correspondence and pleased with how well you all were able to expedite my order free of charge. Love my entire experience with Allureaid!

Thumbnail of user jasonn56
1 review
1 helpful vote
  • Send Message
March 31st, 2017

Is sad that I was promise my order in few days and until today nothing I canceled my order today, all I got was e mails that my frame was coming from Italy not a legit excuse poor customer service and bad Bussines definitely wouldn't recommend to anyone bad experience.

Thumbnail of user danh709
1 review
2 helpful votes
  • Send Message
January 20th, 2021

This place is a joke if not a total scam. Do not buy anything from them. They sent me a damaged snow helmet three weeks after I placed the order.

Tip for consumers:
Stay FARRRRRRR away

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelg2027
1 review
0 helpful votes
  • Send Message
May 2nd, 2020

Buyer beware! Placed an order for glasses -- took over 2 months to finally get a refund after multiple lies regarding the order status.

Thumbnail of user rayas3
1 review
1 helpful vote
  • Send Message
July 31st, 2018

Was able to find the glasses I loved and much less expensive and fast service! Will definitely shop again.

Thumbnail of user ellav6
1 review
0 helpful votes
  • Send Message
July 3rd, 2020

Supper friendly and great selections and prices you cant find better! Will defiantly shop here again!
Im so thankful!

Thumbnail of user josephs2520
1 review
0 helpful votes
  • Send Message
February 16th, 2022

Thanks allure aid for amazing glasses! Hands down best website to buy designer glasses, affordable and fast delivery.

Service
Value
Shipping
Quality
Thumbnail of user belindaf8
1 review
0 helpful votes
  • Send Message
March 1st, 2018

I ordered my second pair very happy with my first order again. This company delivered what they promised.
Very responsive and good customer service

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

AllureAid is a premiere marketplace for the most desired designer glasses and sunglasses. AllureAid - express yourself!

Company Representative

Thumbnail of user vadimk20
Vadim K.
Typically does not respond to reviews

How do I know I can trust these reviews about AllureAid?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about AllureAid?