Allurez

Superior packaging, quick delivery and my wife loves the beautiful jewelry box

Very nice, quality good, great price, exactly as described

Beautiful ring just came a few days later than what I was hoping

Sorry, a little long, but this shows what this company is about:
7/15/19- We ordered a bracelet. Their employee, Minda, told us we could save on the tax by having it sent to NJ, so it was sent to my aunt's home. It was delivered on 7/18,3 days later. We were only able to pick the bracelet up on 7/24 since we live in NY.
On that same day (7/24), I found the same bracelet for about $500 less than what we paid.
We immediately called back, and asked MINDA if they could match the price. We were told it was impossible and the place I found it would be making no money.

On 7/25, MINDA called us back saying Allurez would match the price and take an additional $50 off. This goes to show you how much they are ripping off customers. We decided to purchase from the honest jeweler instead.

On 7/26, we spoke with Minda about returning the bracelet. We asked to return in person, since we are local. We knew the company was not happy about us declining their offer, so we wanted their return inspection done in front of us. They said NO- we were not allowed to visit their Long Island or NYC location. She also told us that this was their standard procedure and they've never had a problem; we had nothing to worry about.

We took a video of the bracelet on 7/26 right before we sent it back to be returned showing absolutely NO wear or dirt.

In an email dated 7/29/19 from Jessica, the Diamond and Jewelry Consultant, they claimed the bracelet was worn, had scratches and was dirty. IMPOSSIBLE! They offered to "clean the bracelet and send it back to you or you can exchange it for something else or equal or greater value." If the company offered to exchange for another item and the bracelet was so badly damaged, why would they keep it?

This has been going on since last summer. My brother has been wearing the beautiful bracelet we purchased from the other jeweler.
As of lately, I was now told that in order to allow me to exchange, we would need to pay a 20% restocking fee for the item they are claiming has been worn and that they have had since we returned it last JULY! It does not say anything about this on their website!

GO ELSEWHERE! If you want a quality piece of jewelry, from a company that will not overcharge you, send me a message and I'd be more than happy to refer one.
I don't want anyone else to have to deal with this lying, unreliable, dishonest company.

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