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AllVetMed

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Overview

AllVetMed has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AllVetMed most frequently mention free shipping, pet pharmacy, and best online. AllVetMed ranks 107th among Pet Meds sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
How would you rate AllVetMed?
Top Positive Review

“Love this website, it is very user friendly, and they...”

Cici R.
2/17/14

Love this website, it is very user friendly, and they have a wide variety of products. I use to buy pet snacks, and treats at stores, but no longer, I save so much more money and time to just click on Allvetmed.com, it’s my one stop shop for all my pet’s needs

Top Critical Review

“I have filed formal complaints with the agency that...”

Deborah W.
7/6/14

I have filed formal complaints with the agency that certifies this company as a dispensary for veterinarian medicine and the Pharmacy review board. Their shoddy customer service resulted in medical distress for my dog. They are refusing to rectify the situation or refund our money.

Reviews (177)

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customer service (43)
Thumbnail of user tiac
Illinois
1 review
5 helpful votes
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December 11th, 2013

It has been 3 weeks since placing my order and I've called twice to find out details of why things have taken so long. The first time I was told it had the same tracking number as another package and that it would arrive within the next day or so. 3 days later I called and found out that it hadn't even shipped yet. I spoke with Angeline and asked to have it expressed shipped, and for the supervisor to call me back and she said they would do their best. It was sent out regular mail, and I didn't get a call from the supervisor, Richard. I can understand unforeseen delays, but negligence isn't acceptable. My cat is sick and really needs the medication. I hope this helps someone.

Thumbnail of user montysm
Maryland
1 review
4 helpful votes
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July 11th, 2014

Allvet told me my dog's medication was in stock, billed me and sent a tracking number for shipping. 2 weeks later, no delivery. Despite many calls, and nice sounding people in their ordering dept. I never recieved the med after 5 weeks of trying to communicate with "customer service." AMEX guaranteed me a refund and after pressure from them, letters to the Florida Pharmacy Board, and Miami-Dade consumer affairs scam Dept, I did get a refund. In researching this company, it is apparent that they are not in the pet supply business but have a thriving scam business. Check out their review on the Better Busuness Bureau website, but beware of positive review that are bogus just as they are in this and the Allvet facebook and websites. It's very unfortunate that they prey on our pockets knowing we are searching for help for our loving pets.

Thumbnail of user deroc3
India
1 review
1 helpful vote
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March 10th, 2014

I purchase most everything onlineAllvetmed is probably one of the best online companies I have ever done business with. I order from them once or twice a month and have done so for the last several years.

Thumbnail of user mariannel6
North Carolina
1 review
1 helpful vote
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December 10th, 2015

I called customer service with a question and was on hold for 10 minutes. A recording looped every 3 minutes said my call was now the first in line and thank you for my patience. My first hint should have been all the typos/misspellings on their website. Now that I've read the reviews I'm backing away quickly.

Thumbnail of user vartang
Wyoming
1 review
0 helpful votes
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March 20th, 2014

I have made many purchases from Allvetmed and have always been very satisfied. They always communicate well and ship fast. The last order that I placed was on a Monday afternoon and it was shipped the very next day. I also have had one item that I received that was damaged even though it was well packaged and when I called them they immediately shipped out a replacement item with no hassles. I received the replacement and it was great. This is a wonderful place to shop!"

Thumbnail of user funanyan
India
1 review
0 helpful votes
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March 25th, 2014

I have purchased from Allvetmed several times and have never had any issues with shipping or customer service. On the contrary, every time I have called with questions the person I spoke with knew about their products and a lot about pets too.

Thumbnail of user ch9982
Georgia
1 review
5 helpful votes
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September 5th, 2014

ABSOLUTELY DO NOT ORDER FROM THIS SITE!
Ordered product on 06-24. Product was out of stock, and yet my card was still charged. On 07-08-14 a false/invalid tracking number was supplied. Customer care said they would expedite the order. Still no product! 08-12-14 I requested a refund. After numerous attempts to contact, the company finally replied saying they issued a refund. The refund was DECLINED by their bank. As of 09-05-14, I still have not gotten a refund for the product (~$100!), and the company has stopped responding. Don't order from this company. It'[s worth the $5 extra dollars other sites charge to get your product on time, from a reliable business.

Tip for consumers:
Unreliable site. Not approved by the Better Business Bureau!!! And if you try to call their phone#, don't expect an answer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashf3
India
1 review
0 helpful votes
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March 8th, 2014

This store is great. I ordered insulin for my dog and got it in 2 days. The last place took 3 days to just contact my vet and another 2 days for delivery. All my future shopping will be from this store!

Thumbnail of user marys85
Florida
1 review
3 helpful votes
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June 4th, 2013

This place is a scam. The exact things everyone else said happened to me. I also read that they are ordering meds from out of the country and substituting them for the brands we thought we were purchasing.

Wonder what else is going on at this place? Is it even legal? Run fast and don't look back.

DO NOT ORDER FROM THIS PLACE!

Thumbnail of user zang
Tennessee
1 review
2 helpful votes
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January 20th, 2013

No one answers the phone, no one returns calls. No one replies to emails. I placed my order 3 weeks ago. I wish I had found these reviews weeks ago! Starting the cancellation process. My dog has arthritis and is in a lot of pain waiting for his meds, this is ridiculous.
I agree with the reviews who say the good reviews have to be fake.

Thumbnail of user cb113
New Jersey
1 review
3 helpful votes
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January 20th, 2016

1-800-PETMEDS will match any price that allvetmed advertises so buy from them. I ordered from allvetmed on 12/29/15. I was promised that the medication for my dog, which was on back order, would be in the next day and would be shipped... not once but 3 times! If you order from them you won't find any help from customer service either. They are all non-English speaking and when you ask for a supervisor they (Gaby) tells you that she is the only one there.
It is 1/20/16 and I still don't have the medication. I just called 1-800pet meds and they have the medication in stock and will ship it today. They matched allvetmeds price, including free shipping. Unfortunately because of allvetmeds I now have to have expedited shipping but it is only $3.99.
So don't order from allvetmed!

Thumbnail of user ellenw10
India
1 review
1 helpful vote
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February 15th, 2014

I am handicapped and cannot drive. I use to drive to my local vets or store every time that my dog Molly got sick. I found Allvetmed and was surprised at how many medications they carry that my vets use to sell me. I save about 20% with shipping costs and all from what my vet use to charge me and I don’t have to go anywhere, I order straight from my computer.

Thumbnail of user darrenb21
India
1 review
0 helpful votes
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February 27th, 2014

Allvetmed is a best online pet pharmacy supplement site. I'll definitely use this site again for my dog. Allvetmed is a best place for me to buy pet medicine. I like their customer service. Thanks Allvetmed team.

Thumbnail of user cookj1
India
1 review
0 helpful votes
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February 18th, 2014

Allvetmed provide good pet medicine deliver service. I use this site from 1 year they delivered safely on time. On last sunday i order a product for my horse their customer service deliver this product on time now my horse health is good. Thanks allvetmed customer service.

Thumbnail of user jacquesm10
India
1 review
1 helpful vote
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January 7th, 2014

Place order on January 2,2014 and order shipped on January 5,2014 at my location. They also update me every status of the product. No need to mail them. Great place to save money and time.

I recommend them to everyone! :)

Thumbnail of user priscillaz
India
1 review
0 helpful votes
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March 5th, 2014

I have ordered several items from this site. Good prices and shipping cost was reasonable. Received items in good condition, and shipping time were reasonable considering the cost paid. I would recommend this merchant!"

Thumbnail of user elizabethc43
India
1 review
1 helpful vote
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February 5th, 2014

Allvetmed is a best online pet pharmacy supplement. I call their customer service for my cat health. They take very quick response and now my cat health is good. Thanks Allvetmed team and their customer service.

Thumbnail of user luckyr2
India
1 review
1 helpful vote
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February 13th, 2014

Allvetmed is the best online pet pharmacy for my cat’s supplements. I call their customer service for my cat health. They take very quick response and now my cat health is good. Thanks Allvetmed team and their customer service.

Thumbnail of user hannaa2
India
1 review
0 helpful votes
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July 5th, 2014

I was apprehensive about ordering my pets online, and I was confused about what medication would be appropriate for my dog’s ailment. I called the pharmacist at Allvetmed and she recommended Vetmedin and after taking my order over the phone, they went ahead and reached my veterinarian to get approval for the meds, it was that simple.

Thumbnail of user rongk
Wyoming
1 review
2 helpful votes
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February 14th, 2014

"I had tried to order heartworm meds from two vendors and both times I got told that I could not get what I wanted because of a manufacturer's recall and because if they sent me 12 months dosages that they would expire before they could be used. I was getting very disgusted with the run around. I saw that Tri-Heart Plus by Merck would be a suitable choice and I wanted to find a good price on it. I found it for a very good price at Allvetmed. I got free shipping, could use paypal and the price was right. I received my order confirmation and shipping confirmation. A few short days later, I received my product. I had no issues whatsoever. They had free shipping for what I was ordering and I even found a promo code for a further discount on this order and no sales tax. I am happy with the experience that I have had with Allvetmed. I have used two other online pet pharmacies in the past, but this one is the best, I guess it's true that the third time is the charm.

Thumbnail of user freds56
Oregon
1 review
3 helpful votes
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April 17th, 2014

BAD, BAD, BAD... We ordered meds for our dog on 3/24/2014 and to this point
Have not received 4/17/2014. We have emailed, phoned emailed and phoned again and again. They charged our CC the day after we placed our order. Never again will we order from them. Worst online shopping experience I have ever had.
The WORST!
Fred

Thumbnail of user haydeej
VC
1 review
15 helpful votes
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March 9th, 2011

It was time for Donte's flea treatment, and I realized I had forgotten to order his next treatments. I went to allvetmed and my order was here 2 days before we needed to use it! We were so happy, and we didn't have to worry about a missed treatment with the fast delivery.

Thumbnail of user jamesm159
India
1 review
8 helpful votes
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December 15th, 2013

Last week I ordered, Novox(is a non-steroidal anti-inflammatory drug (NSAID) used for the relief of pain and inflammation associated with osteoarthritis in dogs.) It arrived on time and well packaged. Fast shipping which is really good as I have 8 special needs dogs that I rescued and I always run out of supplies at the wrong times but due to the fast shipping it saves me a great deal of troubles. Thanks for the great service.

Thumbnail of user taongat
Wyoming
1 review
0 helpful votes
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March 25th, 2014

I have been ordering from them for three years now. Their order processing was fast, their shipping reasonable, and it got here fairly quickly--I placed the order on the 23rd of February and it got here on the 1st of March. The cats also love their food. They have good products and a wonderful selection.

Thumbnail of user veronicas17
India
2 reviews
15 helpful votes
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February 17th, 2014

My cat Toby has had obesity problems ever since he was a kitten. I have tried changing his food around various times to see if he would lose weight, many foods have caused him allergies and have not helped him with his weight problem. One day looking on the internet, I found Allvetmed and saw the variety of food supply that they carry and I was very pleased with the Hills Weight Control Prescription Food they carry, it did wonders for my cat Toby, and I if he’s happy, I’m happy. Thanks Allvetmed.

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AllVetMed is an online pet supply store and pet pharmacy.

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Thumbnail of user allvetmeda
allvetmed a.

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