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AllVetMed

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Overview

AllVetMed has a rating of 3.2 stars from 177 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AllVetMed most frequently mention free shipping, pet pharmacy, and best online. AllVetMed ranks 107th among Pet Meds sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
How would you rate AllVetMed?
Top Positive Review

“Love this website, it is very user friendly, and they...”

Cici R.
2/17/14

Love this website, it is very user friendly, and they have a wide variety of products. I use to buy pet snacks, and treats at stores, but no longer, I save so much more money and time to just click on Allvetmed.com, it’s my one stop shop for all my pet’s needs

Top Critical Review

“I have filed formal complaints with the agency that...”

Deborah W.
7/6/14

I have filed formal complaints with the agency that certifies this company as a dispensary for veterinarian medicine and the Pharmacy review board. Their shoddy customer service resulted in medical distress for my dog. They are refusing to rectify the situation or refund our money.

Reviews (177)

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customer service (43)
Thumbnail of user ellir1
India
1 review
2 helpful votes
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July 21st, 2014

Allvetmed has actually made my life a lot easier when getting my pet dogs meds, I do not need to drive anywhere or spend more money. When I visit my vets, in some cases he doesn't lug the meds that I need for my pet, with Alllvetmed, I don't have that trouble.

Thumbnail of user myraj
Florida
1 review
5 helpful votes
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June 3rd, 2013

I placed an order from Allvetmed on May 26th. I went online a few days after I ordered and read many bad experiences some people had. I got very, very concerned and called the company. Someone answered my call and put me on hold to check my order. They said they called my vet and my order was processing. I still was very concerned, but received an email two days later with a UPS confirmation number to check. The confirmation number didnt work until the next day. I just received my order in the mail today (June 4th). I received everything I asked for and had no problem whatsoever with this company.

Thumbnail of user elizabeth88
VC
2 reviews
2 helpful votes
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April 18th, 2011

I haven''t trie them before I sow them here. I link to them and got my dog dewormer. I have to say the prices were excellent, the delivery fast and customer service very nice. I like them and I will keep with them. Thanks also to sitejabber that keeps me informed and show me the best sites!

Thumbnail of user henryg2
VC
7 reviews
42 helpful votes
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March 7th, 2011

I can get the any products that I need in allvetmed. They shipped them out right away and the order is always right. Since first time I tried them, I keept with them all the time and always tell other people about them.

Thumbnail of user jessicas55
Florida
1 review
2 helpful votes
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April 17th, 2014

STAY AWAY! It has been over a month since I ordered 2, one month supply of K9 Advantix for my dogs. I initially received Advantage. I called and was sent a prepaid mailing label to return the wrong product and was told that they would overnight the correct product as soon as my return was received. It took a week for them to receive my return even though I'm only a couple hours drive away from them. They finally received my return but guess what? They didn't have any K9 Advantix in stock so they had to order it. It has now been a week since they ordered it and they still haven't received it. It has now been over a month since they took my money. I will never order from this company again. I will be contacting my bank for a refund.

Thumbnail of user gabrielleg
Florida
1 review
2 helpful votes
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February 17th, 2012

Don't trust the positive reviews. This company employs people with poor communication skills who make promises then break them. I placed an order 2 weeks ago. The next day, I received an email (which copied and displayed all other email addresses who had ordered) saying that I should cancel my order because the product was on back order. The following day I received an email saying that they had found the meds and could ship after all. 10 days passed, then I received an email saying my order had been cancelled because the meds were out of stock. When I followed up, I received a series of obnoxious, unprofessional emails blaming everyone but themselves for the issue. Save yourself the time and energy, and DON'T DO BUSINESS WITH THIS COMPANY!

Thumbnail of user jimg18
New York
1 review
2 helpful votes
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December 6th, 2012

I WISH I COULD PICK 0 NO STARS!

Do a Google Search and you will see others with same issues...

WARNING! Orders Do Not Ship. If You get through via Phone, they are completely unprofessional and really don't know anything, and actually lie to you. After 2 weeks, 2 emails and 2 Phone calls, I am left with nothing but a sick dog and a wallet thats $100 lighter. Managers who are always "In a meeting" never call back. Thanks for nothing!

Heading over to the BB to file a complaint now...

STAY AWAY!

Thumbnail of user sunshineh
Wisconsin
1 review
3 helpful votes
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August 31st, 2013

Ordered med and quickly canceled order. Money was taken out of paypal acct. Right away. When refund was attempted the refund did not clear the senders bank. Attempted to contact the company, no answer at customer service. Have left emails for customer service, no response. No money in my acct. My vet warned me not to use this company. Thank goodness I have a vet looking out for my best interests. DO NOT RECOMMEND THIS COMPANY

Thumbnail of user sarhleys
India
1 review
1 helpful vote
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January 22nd, 2014

On 01.20.2014 night my dog got leg pain I Ordered med from allvetmed.com and they quickly delivered; now my god is very well. AllVetMed is a good Pet online pharmacy.

Thumbnail of user eduardv
India
1 review
0 helpful votes
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March 20th, 2014

My vet only recommends Allvetmed.com to fill their prescriptions. So far it’s the cheapest place online and the three times I've ordered from them, I've never had any issues.

Thumbnail of user derekm27
Florida
1 review
1 helpful vote
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February 6th, 2014

Ranger is still a puppy and is very healthy and active. I attribute that to the prescriptions for Iverhart Max and K9 Advantix II and a good diet. I read ingredients on all things I give him so get lots of compliments on his shiny coat and bubbly, active energy,

Thumbnail of user maryw75
Tennessee
1 review
3 helpful votes
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June 30th, 2014

This site is a scam. They will not respond to emails, calls, or chats. I used paypal and fortunately got my money back otherwise they would have never contacted me after taking my money.

Thumbnail of user wendys64
Ohio
1 review
2 helpful votes
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December 24th, 2015

I ordered my horses Previcox through the company, paid through Paypal, asked them to get the prescription from my vet. Well 15 days later, nothing! My vet has not been contacted, and when I call customer service I get put on hold and then disconnected. Very unhappy, opening a Paypal claim. DO NOT ORDER FROM!

Tip for consumers:
DO NOT ORDER FROM THIS SITE, IT IS A SCAM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user charw
California
1 review
9 helpful votes
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October 1st, 2011

I think the other reviews are fake. It took a MONTH and numerous phone calls to get my order. This is a great idea, but they are understaffed and have lousy organizational skills. They said my order was sent a week after I paid, but when I checked on my order after waiting THREE weeks, my order wasn't even entered under my account. There was NOTHING there. I called them and they said they were resending my order, but I'm pretty certain they never sent my order the first time. If you look at other review sites, they have a lot of complaints filed against them. Also, if you order, don't use Paypal, use your credit card so you can get a refund if you don't get your items.

Thumbnail of user dalel13
New York
2 reviews
4 helpful votes
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July 28th, 2014

I have order several times from this company and everytime something has good wrong. Why did I keep going back you ask; well they had the Rx and I was trying to use up the refills but I can't say it was worth it. My last order was for Cyclosporine 100mg and 50mg. They charged my CC on 7/2 for both items but the box contained only the 100mg and the packing list. The packing list had hand written next to the 50mg "will send". I made 7 attempts to call them only to listend to music for 5-10 minute and them be cut off. Tried to use the email feature on their wedsite but when you click on it nothing happens.
Finally found another place that has the product for about the same price and hopefully better service, or maybe just some service. At least when I called this supplier they answered the phone

Thumbnail of user voml
India
1 review
0 helpful votes
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February 21st, 2014

My puppy got very sick one day and I was traveling and Allvetmed got my meds out the very next day, they resolved the whole thing, they called the vet, got approval, and shipped out my order the very next day to my current location. I would not know what I would do, if it wasn't for Allvetmed my puppy is my life and baby, and now he is doing great……ever so greatful, Allvetmed.

Thumbnail of user debbiea15
Illinois
1 review
2 helpful votes
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June 26th, 2014

TERRIBLE EXPERIENCE - we placed an order on May 30 and we JUST found out that it will be delivered first week of July …. And on top of that my phone calls were NEVER returned when I followed up on my order… the only way I actually had a response from this company was through their chat with a rep service AND even then, the rep was not nice …or professional. I would NOT recommend this company and their services!

Thumbnail of user dans46
New York
1 review
2 helpful votes
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October 2nd, 2012

STAY AWAY, ordered meds for my dog weeks ago. Have been calling to check status, first they said order would ship in one day, called five days later to find out they were out of the meds. Rep said they were coming in today and I would receive a tracking number that night. Called next day and was told they shipped priority but no tracking available. Now a week later I just called and was told they shipped but no tracking number. When I asked for a manager I was told that no manager was available. I logged onto my credit card website to find that I was not charged, when I brought that up, I was told, ok the order has not shipped yet, please wait to get your order. By now my dog is out of her meds and I'm forced to go to my vet and pay alot more. I am going back to my old online ordering company, may be a few bucks more, but they do as they say. STAY AWAY FROM THESE SCAMMERS.

Thumbnail of user carols242
New York
1 review
0 helpful votes
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January 9th, 2018

My dog needs his medication and prices are so reasonable compare to my Veterinarian office. I save about 31% on his meds. There customer service is friendly and helpful

Thumbnail of user unsatisfiedu
Connecticut
1 review
2 helpful votes
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November 5th, 2012

AVOID ALLVETMED.COM AT ALL COSTS! I wish I could give them 0 stars. This is the worst company I have ever dealt with (and 95% of my purchases are made online)! They flat out LIED to me saying that my order had shipped and even sent me a TOTALLY BOGUS tracking number! When I finally called in to question them I was informed that they didn't even have the product in stock! AVOID THEM AT ALL COSTS!

Not to mention, after I did an additional 2 minutes of searching (literally) I found what I wanted for less and from a reputable company (countrysidepet.com) who also acts as a vendor/supplier for NewEgg.

Thumbnail of user julied18
Maryland
1 review
2 helpful votes
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April 24th, 2013

HORRRRRRIBLE! STAY AWAY! I made my order 4/5/13 now 4/24/13 still no meds, my dog has severe allergies he is all swollen and needs to be on steroids now to calm down the swelling, every time i tried contacting them they hang up the phone or drop the calls, the times that i did get through they kept saying 24 more hours, The manager RICHARD does not come to the phone EVER he lets the reps take all the crap! HATE THEM!

Thumbnail of user markl162
Pennsylvania
2 reviews
0 helpful votes
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January 6th, 2016

Used them 3 times everything was ok. Now its been 3 weeks and no novox! Called 6xs and 3 emails! No response to emails on phone they say its on the way. Bogus UPS tracking no. UPDATE emailed PayPal and they responded that UPS lost all their pkgs and I will receive it by Saturday!... UPDATE with the help of PayPal I have received a total refund!

Thumbnail of user kristyz2
Illinois
1 review
2 helpful votes
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April 6th, 2013

DO NOT ORDER ANYTHING FROM ALLVETMED.COM. Why can't I give them a BIG FAT ZERO! Biggest liars EVER. They take your money and sit on your order. After 2 weeks of emails and promises that they were getting my order ready, I finally cancelled my order and was told I would be reimbursed withing 24 to 48 hours. Of course I did not get my money back. Will have to dispute it with my bank now. TOTAL SHYSTERS! They hang up on you when you call, too! They do not want to even answer the phone there! WOW! Appalling... need to go out of business!

Thumbnail of user johnm262
India
1 review
1 helpful vote
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December 30th, 2013

I would love to buy pet medicine again from allvetmed. They are giving effective and quick service. I like their staff support. They care about our pet. Perfect.

Thumbnail of user kymh1
Illinois
1 review
2 helpful votes
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April 16th, 2014

DONT ORDER FROM THIS SITE IF YOUR ANIMAL NEEDS MEDICATION!
They immediately take your money and take weeks to mail the medication. I ordered on April 2nd, they took my money and it is now April 16 and they wont answer the phone. I've been on hold with Jessica who needs to speak to her supervisor Angela again for over 25 minutes while I review this site. They got on at one point and said it would arrive by the end of next week. That would be almost 4 weeks from when I ordered it. When I said that was unacceptable, they put me on hold again. DONT ORDER FROM THIS SITE!

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From the business

AllVetMed is an online pet supply store and pet pharmacy.

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Thumbnail of user allvetmeda
allvetmed a.

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