Alphabet Deal has a rating of 2.8 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Alphabet Deal most frequently mention customer service problems. Alphabet Deal ranks 12th among Department Store sites.
Alphabet Deal is a fantastic online store that delivers on its promises. They have amazing products at affordable prices and excellent customer service. They also have a generous return policy and a secure payment system. I trust them with my online shopping needs.
My product was never shipped as they advised me it was on back order. I have emailed them 12 times asking for the status of the refund and each time is another excuse. Would not order from this company ever again.
I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.
My product was never shipped as they advised me it was on back order. I have emailed them 12 times asking for the status of the refund and each time is another excuse. Would not order from this company ever again.
Tip for consumers:
Don't use this site.
Products used:
Never received product as it was out of stock and can't get the refund.
I didn't receive an order confirmation, I've contacted them several times by email and phone within the last week and no one will talk to me and my payment has cleared my bank account. I feel they are a scam!
Tip for consumers:
I really don’t know since they advertise the BBB.
Products used:
Bras
Alphabet Deal is a fantastic online store that delivers on its promises. They have amazing products at affordable prices and excellent customer service. They also have a generous return policy and a secure payment system. I trust them with my online shopping needs.
Refunded a product and it's been 8 months since I returned the product but they still haven't refunded my money. Every time they email me back they just come up with another lame $#*! excuse and have ghosted me for the past month. Buyer beware. A cheap product that is over price and literally the worst customer service.
It may take awhile to get in contact with a customer service representative but once you do they will be in contact with you quickly. I was able to communicate via their Facebook profile page then via email.
Products used:
None yet
Customer Service did not follow up after I asked where my order was, not very responsive. I had to email again. I received one item, it is damaged. They tried to tell me there were 3 items in that shipment. There were not. There were several other items that had not even shipped out yet, per their records. Ultimately their customer service told me to dispute the charge on my card rather than them refunding my money.
Horrible! I placed an order for two items and never received any of them. Then reached out to Alphabet Deals and they told me that there is nothing that they can do to assist me! The worst customer service ever and now I'm out of money! Do Not Buy from here!
Very fast order processing and fast delivery. More than once I buy from this store. Great service and quality. So far, everything went on five. I liked the design of the site, it is convenient and easy to choose the goods.
Thank you, Brett. We strive hard for the happiness and satisfaction of our customers. Keep shopping.
There are only a few legitimate reviews of this site. They will sell you merch that is out of stock - so they don't have when they list. Mostly it is imported junk. My advice is to stay away. I used PayPal for the transaction I did and won the dispute to get a refund. Check BBB!
I placed an order on April 14, its may 4th! I still haven't received tracking or my product. They have taken the money and I will be disputing it with my bank. I have emailed 3 times now, and asked for a refund twice. Have not gotten an email back or a tracking number.
Tip for consumers:
I wouldn't use this site. I only found this from a coupon Facebook group i follow and thought it would be reputable. I'm finding out it is not. I have not gotten my product i ordered. And no tracking or email has been provided.
Products used:
I didnt use any products because I haven't received them.
* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Beware, the masks in the photo are NOT what you get (see their photo). I got 4 white, 4 black and 4 very bright tie-dyed. I already have tons of black and white masks. At least I can give the tie-dyed one's to my granddaughters. This was a FAIL.
Products used:
Masks
* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The bra's were thickly padded. It said nothing about padding in the details. There were strings everywhere & 2 even had little holes in them. I consider them to be poor quality. Wrote in to return them & get a refund. I just hope they'll let me without giving me a problem. You get what you pay for I guess.
Can’t answer this yet because I just wrote them a moment ago since I only received my order today. I’m hoping there won’t be any problems.
The item I saw on in a deal email was at this site.
* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The item I saw on in a deal email was at this site.
I needed bra’s & they look nice. Just hope they’re as nice as they look & fit so I don’t need to return them.
I returned a 2 pack of pants that did not fit my husband. The company received the return on 6/21/22. As of 8/2/22, I still have not received my refund. I have been in contact via email and received two response emails from the company stating I would be getting my refund (this last email being over 2 weeks ago). I tried contacting the 1-800 number provided in the email, however no one has answered the phone. I have never had so much trouble getting my money back on a return. This company at this point has stolen money from me.
I cannot effectively rate this company because I haven't received my order! I have no tracking information unless I make an account, which I do not want to do at this time. I will submit a review based on the outcome!
* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am a seller and they tricked me into listing and selling my products on their website (dropshipping model). They said that they will pay me 7 days after the customers receive their orders, but it's been 2 months since the customers received their orders and they haven't paid anything and now they stopped answering me.
They are tricking sellers into selling and fulfilling orders but when it's time to pay they won't answer anymore.
Do not sell your products on Alphabet Deal. It's a SCAM and you'll lose your products and money
This is the worst company ever. They handle situations unprofessionally rather don't even handle situations!
I will never order or recommend this company to anyone!
I give this company 0 stars! The product doesn't fit and they wont even provide return label or respond!
30 day free return is a gimmick! This website is the worst experience of my life and I have literally lost $50 of my hard earned money to buy from this company!
I hope my CC company will help me file a claim against the charge and then i can trash there horrible products!
WORST COMPANY EVER!
Tip for consumers:
they have the worst return policy because they dont respond! WORST COMPANY EVER
Products used:
NOTHING FIT!
Company changed my review from a one star to a five star on a product. I purchased an alarm clock with charging capabilities and it doesn't charge my iPhone. Company gets a one star because they changed my star review from a one star to a five star on the product.
Tip for consumers:
Be careful my clock doesn’t charge and there’s no information on how to exchange or return.
Products used:
Charging alarm clock
I was charged for the product, however, never received it, nor did I ever receive a confirmation email. I would not recommend buying anything from this site. I did receive an order number from them trying to send it a second time, and still haven't received anything.
Tip for consumers:
Don't use this site.
Products used:
NONE
* Alphabet Deal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The best shop!The widest range of goods, affordable prices, attentive, polite and knowledgeable staff. Using the services of the store for many years, all very satisfied. Also pleased with the system of bonuses.
Thank you for shopping with us. Keep shopping to find great deals.
Horrible expierence! I will never buy from them again. I do not reccommend this shopping online website. I have been trying to get a refund for 2 months now, for a no open box return. Back and forth emails with an excuse everytime. They are scammers trying to get your money.
Tip for consumers:
Scam website
I made a purchase on 02/20 and have not received it nor a tracking number. I have contacted this company on three occasions and only one response. And that response was a discount on a future purchase but no information about the purchase I have made. The phone number listed is not answered you only get a voicemail. I still have not received my order nor any communication.
Tip for consumers:
Possible fraudulent site
Products used:
Never received order
This is a horrible company. The customer service number is not in service.
I placed an order November 8,2022, and never received the order.
I have emailed them multiple times asking for a refund. The first few emails someone responded that I would receive a refund. The next couple of emails the company responded that the company was having technical difficulties and were trying to resolve the issue. That was in December. I asked them to call me to discuss this and they have not responded to the last several emails I sent.
They obviously intend to keep my money.
The courier was on time. But the delivery itself was delayed by one day after the originally announced deadline, but the delay and rescheduling were communicated in advance, so all in all a good impression
Thank you, Peter. We strive hard for the happiness and satisfaction of our customers. Keep shopping.
Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!
Thank you, John. We strive hard for the happiness and satisfaction of our customers. Keep shopping.
Alphabet Deal offers an all-star online shopping experience where quality service and loyalty matter.
PRICE MATCH + EXTRA 10% OFF + FREE SHIPPING
OUR LOWEST PRICE GUARANTEE MEANS WE WILL MATCH THE PRICE OF ANY PRODUCT ON OUR SITE IF YOU FIND IT AT A LOWER PRICE WITH ANY OTHER ONLINE RETAILER. TO SWEETEN THE DEAL, WE WILL ADD AN EXTRA 10% SAVINGS AND GIVE YOU FREE SHIPPING FOR THE PRODUCT APPROVED FOR OUR PRICE MATCH GUARANTEE. OUR ONLY ASK IS THE PRICE MATCH NEEDS TO BE AT THE TIME OF PURCHASE. SAVINGS SO SUPER, YOU JUST CAN'T BEAT ALPHABETDEAL.COM FOR ALL YOUR PRODUCT NEEDS.
Thank you, Bruce. We try to give a fulsome shopping experience to our customers with quality products, low pricing, and quick checkout. Keep shopping.