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AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.
Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.
Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.
I originally posted this: had a few issues with my payment going through but Tyler called us unprompted and walked us through the process. I was nervous booking with a company that Id not heard of but I shouldnt have been as so far theyve been brilliant and cheaper.
Update: 6 weeks after booking we had an email from Alpharooms to say there had been a technical error and our accommodation wasnt available. However our flights and transfers are not refundable! Therefore we feel trapped! They have offered us alternative accomdation but it is not where we wanted to be and not the same standard of water park that we booked originally. I have made countless calls and sent many emails. I wait at least 10 days before I get any response. I had not got an updated transfer voucher until this week and if you call, they fob you off or make promises they dont keep. I honestly wouldnt ever book with them again. Terrible service and really tainted our holiday before weve even gone anywhere!
Probably the worst company I have ever used. I have used loads of sites to book holidays but these are by far the worst. Terms and condtions for this company seems to be made up as they go along. Booked then found there was a £4.95 charge per installment making it more expensive than other comanies offering the same hotel for a similar price. Then tried to cancel and even though it was over 18 weeks away till booking they wanted to charge £30pp to cancel. Do yourself a favour and stick with the better known companies who care about their custmer. Had a problem with a booking with booking.com and were fantastic as have been travel republic when I have had problems. In this case if it looks to good to be true it probably is, cheap but they get their money back elsewhere.
Tip for consumers:
Please don’t.
Easy to find accommodation ans dates. Minimum info input required. Simple payment system. Prompt confirmation and communication. Will recommend and use again
This is my 3 rd year booking with alpha rooms for Turkey. They make the booking process very easy I have never been let down by the and would recommend them
Simple and easy to use. Online booking was completed with ease and no complications with confirmation received from AlphaRooms very quickly. Payment options were also a factor in using the site.
Booked flights and accomdation together with alpharooms. Absolutely brilliant value and i recieved my flight tickets with ryanair straight away through email.its fantastic the way u only pay so much upfront and rest in installments.its my 1st time booking with alpharoom most certainly wont be my last. Love this site so so reliable. Well done everyone who works with alphroom. Very happy customer morroco in april cant wait
No problems with the booking or flights for our Spanish holiday. I reviewed this holiday complex on trip adviser to find it has been slightly rewritten by person or persons unknown and put on the Alpharooms own review site NOT HAPPY
Exactly what we wanted at competitive price payment plans to suit everyone. Spot on site used alpharooms before will be using them again i would recommend them to anyone
Value for money with clear easy use of website, easy payment plan confirmation straight away one very pleased customer would definitely use alpharooms to book holidays in future x
Having a friend recommend alpharooms I was surprised to find cheaper rates than other booking sites. Very impressed and pleased especially with the booking process, simple and easy
Used Alpharooms for 14 years now and use them at least once a year if not more. Always the best price and any concerns is always resolved quickly and without fuss by customer service.
Price looked good but would have preferred to pay in one lump as it was not made clear at the time that there is an admin fee of 4.95 everytime a payment is made. Have now settled the balance!
Very polite and friendly service and excellent price's I looked on a few websites before booking and not one compared to this website definitely 100% recommend it
It was very easy to do accessibility excellent. Told us all we wanted to know. Confirmation sent to my email straight away. Would defiantly use this again
We have booked summer holidays and short winter breaks to Portugal for the last five years now with Alpha Rooms and have no complaints. Everything went well.
Booked holiday to Tenerife but was having difficulty doing it online, alpha rooms phoned me and booked it through one of their advisers very satisfied with service.
MONEY STOLEN
I paid for a hotel using this company back in May and then travel plans changed and I called to cancel within their terms and agreed to pay the admin charged and get my refund of £800.
2 months on - 5 promises to make the refund in writing and verbally - and no refund. I am now involving the relevant authorities for theft.
There are plenty of reputable travel companies online - DO NOT USE ALPHA ROOMS
Booked a holiday in fuerteventura at a cost of 1100 pounds. Alpharooms forgot to tell us it was overbooked but took my money quick enough. Then tryed to fob us of with a load of old rubbish. Stear well clear of this lot
I booked a hotel and transfers separately with the above. I have made a payment for my hotel for the 10 nights that I will be staying. I struggled to pay as it kept declining my card but eventually managed with my credit card. Then I have tried to pay my transfers several cards have been declined saying we cannot process your payment at the moment or oops there is a problem with our website. I called, got through my card was declined again after being on the phone for ages. This is my debit card which I use almost daily. Several times I have made attempts to make payment to no avail.so basically I have given up on my transfers. I will not pay for them now as I have sent several requests for my booking confirmation and have had no reply. I told them it is urgent. I am so worried as I am a women travelling alone and won't arrive in the resort till nearly midnight. Still no confirmation which I paid £125 for. I really don't hold out much hope that there will be a room for me upon arrival. I have been worried sick about this. I will never use Alpha rooms again.
Sorry forgot to say, I also telephoned and was cut off. Telephoned several times on the same day, phone just kept ringing.
Book with them at your peril. Regards. Jacqueline Roache..
I have used Alpha rooms in the past for our holiday bookings, you can book with ease, and not have to worry about forking out hundreds of pounds straight away with the low deposit to choose from.
Dont book they are there to rip you off and can not speak to anyone English who understands you will never use again nor will my 10,000 colleagues once I get home and put an email out!
I'm booking with alpharooms for the past few years, their website is very easy an quick to use, iv never had any trouble and I'll continue to book my holidays with alpharooms
Booked on numerous occasions now, always good value and very easy. With some companies you put your request in and then you are waiting for confirmation, never had this with alpha rooms
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Hi Lynn h.,
We do feature TripAdvisor hotel reviews on our website as per an agreement we have with them. I'm unsure as to why it seems to have been rewritten - this shouldn't be the case. Please email me at alfie@alpharooms.com with your itinerary reference number and the hotel name so I can look into this.
Best wishes,
Jessica
Alpharooms