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AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.
Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.
Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.
I am so, so frustrated! Once again, I have not received an answer back from alpharooms about our upcoming vacation in only 3 weeks!. The booking e-mail said that on January 28,2015, the balance of our payment would be charged to the credit card account we made the reservation with UNLESS we paid ahead of time. I TRIED to pay ahead of time and there was no way on the website to do that! They have not yet charged my credit card for the remainder of the balance. For all I know, we will get to the resort and be turned away. WHY CANT I GET A SIMPLE ANSWER TO A SHORT E_MAIL? So here we are, "PLANNING" on a Cancun vacation, which we have bought the plane tickets for already, and have no idea if we have an actual reservation and how/when we will be paying for it.
I was having trouble booking so phoned Alpharooms and was helped painlessly through the process.
I have used them so many times over the years and will continue to do so
It has been the first time that I have made a booking thru alpharooms and it will definitely not the last as i have been impressed with the excellent service provided.
I have booked several holidays and room booking through alpharooms and always received Excellent service all round. I have and will continue to recommend them.
Alpha rooms offered cheapest deals I could find on the net when looking for short term accomodation.
Also the interface with customer is the best on the net!
Alpharooms are a one stop shop on excellence and really Great prices. They find you what you need where ever you need it, fast service. Alpharooms are all you need there your friend.
Staff are very helpful and find a hotel at an affordable price. Hotel is good for the price. Staff have knowledge of the hotel and suit it to your requirements.
My booking was very easy, simple and fast. By the way I got the best price!
The payment was comfortable, the highest payment will be in the month of traveling.
This is the first time I had used alpharooms. It was quick and easy. I had everything I needed in one easy booking. I will happily use alpharooms again. 5*
Great site - booking was easy and the £1.00 deposit and easy payment scheme is fab!
In my experience by far the cheapest site for booking hotels - told all my family and friends!
It was really easy to book the hotel and the payment was practically instant I would definitely recommend it again providing that the stay is satisfactory which I really hope it will
Do not you. I have booked twice in 10 days and twice they have cancelled. They have also taken money after they cancelled. I am still waiting for refund. Please beware of this company.
Excellent website, easily navigated, would recommend alpha rooms, also good payment options. Hopefully the holiday is as good as the website and booking process
The website was very easy to use to book my holiday, and I was content to follow through to the end with my booking without changing my mind or looking elsewhere.
Booked with only a £20 deposit in January for a hotel booking for August. Hotel for £1091.
Quoted on Booking.com@ £2633 on like for like basis!
Bargain from Alpha Rooms!
Very good experience booking with alpharooms, would recommend to family and friends. The website is very easy to use and the booking went very smoothly and I had no problems
Alpharooms is a great company to deal with.
Website easy to use, and over phone nothing is a problem.
Staff always great to deal with.
Used them now for over 8 years. And will continue to...
Alpha Rooms was the cheapest for for my hotel room. I hope that the cheapest cost for my type of room actually deliveries the same quality room as other sites.
Eddie help me book my lovely holiday, he ws very friendly and help me with transfer by the phone, easy job for mecan't wait for time out with my family. Thank you so much
Staff of the place was absolutely great. They were very pleasant and friendly. The views are just out of world and the whole experience has been out of the world.
3rd year of booking with alpha rooms, great value for money won't be beaten on price. Booked with them again for a family trip to Turkey. Easy to deal with.
Over the years its always been a pleasure booking my twice yearly holiday with Alpharooms. Person friendly website and simple but effective layout...
Thank you.
I have always had poor views on trivago. I had looked on it many years ago and found it expensive in comparison to other sites. I kept seeing the advert on the TV and as I have recently been looking to go away I thought what the hell, let's give it another try. I was not disappointed. I love a bargain & I have searched the web far & wide trying to find the cheapest hotel possible for my trip to Orlando Florida. I couldn't find any site with cheaper prices for the hotel we booked. There were other hotels at cheaper prices but we wanted to book a mid range hotel. The site is easy to use & navigate. There is also the option to pay a £1 deposit which was really helpful for me. I chose to pay the amount in installments. I don't know whether my computer didn't load the page properly or whether it just didn't say. But it sounded like I could pay installments when I wanted, which I can but there is also a direct debit set up which will be debited from my account each month. Again this is fine but I thought it wasn't going to be fixed amounts, this was a little unclear. Like I said I can log in & pay amounts off when I want which will reduce my monthly payments, so it doesn't really matter to me all that much but it may do to others. This is the only reason I am not giving a five star review. Great site, best out there in my opinion.
We've used alpharooms.com a few times now, they are usually the cheapest and /or have availability when other more popular websites don't. No complaints at all so far!
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Hello Gay P,
Thanks for your review.
I'm so sorry to hear you've not yet received a response from our Customer Service team. They are very busy at the moment but are working hard to answer all queries as effectively and efficiently as they can. They work in travel date order which may be why you've not yet received a response. Please email alfie@alpharooms.com and I will look into this for you.
Best wishes,
Alpharooms