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AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.
Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.
Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.
We go to Cyprus every year around Sept/Oct, just one of our holidays we take each year. For next Sept/Oct holiday we booked the Hotel through you, last friday we booked the hotel Mandalena in Protaras from Sunday the16th of september till Friday the 5th of October in a 1 bedroom S/C apartment.We will not be arriving until late on Monday the17th of Sept & leaving the hotel late afternoon on Friday the 5th of October. I rang Alpharooms up on Monday to ask if we could change the booking to arrive 17th of Sept & leave Saturday the 6th of Oct, then we would still have our room until we left the hotel late afternoon on Friday the 5th of Oct.We were told you certainly can but it will cost you £60, this I declined & said I would pay the hotel instead to keep the room on until about 3 pm.It is 10 months off & the little change didn't warrant that sort of charge & it would have given the hotel the use of the room if someone had booked Sunday to Sunday prior to us arriving.
Nearly every hotel I book is now booked through Alpharooms. No dramas no hassle and have what ever we are looking for
Very easy to use website and great pricing. Hoping to win this as it would be handy for the holiday in January
What an amateur company - so disappointed I have to pay for you error. Ruined my holiday and your staff are so unhelpful.
Quick and easy way to secure fantastic rates at hotels of your choice.
Simple procedure with a fast and efficient confirmation.
Thanks
Booked hotel with no hassle and when u had to change hotels for unforeseen circumstances it was swapped hassle free. Great service
Always helpful. Very polite. Great company to deal with... make you feel as your holiday arrangements are in the very best hands
We have used Alpharooms many times, always great prices and booking via website so easy! Its our number one go to website.
Very smooth and easy transaction. Love the monthly payment plan. Well done alpharooms. Second holiday already booked it was so easy
Process is so easy to complete. Apartment booked in less than 5 mins also with the opportunity to pay by instalment.
I would recommend your company to friends and family I have used Alpha rooms myself on eight other occasions for holidays.
Used alpha rooms a few times now. Always found hotel I'm looking for and at competitive rates never had a problem
I travel extensively over the year and never book without going to Alpha Rooms. It takes a lot to beat them
Good value for money and easy to navigate the website, sufficient information given for each room. I would definitely recommend this.
Used Alpha Rooms before and once again the process was so easy to do. Will definitely be back in the future.
BE CAREFULL!
Booked a holiday package 3 days ago never got confirmation. Money was taken straight away, and thats over £1200! Keep calling them everyday, but all the time was left with nothing, just wait 24hrs, another 24hrs, 1hrs, 2hrs and nothing happens after that. Everytime different excuses.
Everytime the different person answer the phone, they keep saying me that they can't deal with my problem, but by reading other reviews the same name people solve the issues.
I'm am angry and disgusted with their behaviour and the stress they have caused me.
Although a friend mine had made a same reservation online through Alpharooms and got a phone call was immediately confirmed that same day. Then she had a problem to get hotel paperwork, was keep calling and chasing them and asking to do it straight away. Bare in mind that he booked later then me. But for me they still checking availability.
Alpharooms have caused me so much confusion and a great amount of stress.
If I will not reveive my confirmation and all paperwork, first thing on Monday Im going to a bank to report a fraud and scam, and I will deal with all the companies whats in my power to make a complain.
Booking holidays over 10 years and never had such a terrible experience and stress!
AVOID. Not even covered by ABTA
If there was an option for 0 stars, I'd of left that. Holidayed in Turkey in Sept 2020 and booked Hotel and transfers with AlphaRooms. We were left stranded at the airport in the early hours as our transfer didn't turn up, tried all week to contact them but no success. The hotel tried at the end of our holiday when we were concerned our transfer may not turn up again, It didn't. Hotel tried and managed to find the taxi company that AlphaRooms had booked through and they explained, and printed off proof in writing, that "AlphaRooms had cancelled our booking". It cost us another £100 to pay for taxis both ways.
On our return I have tried and tried to contact them, over twenty emails, numerous phone calls, even getting to speak to a foreign rep that said "they would pass on our concerns by internal email to "customer relations" and they would contact me within 28 days", of course, that hasn't happened. Apparently "there is no direct route to Customer Services, by phone or email"?.
I contacted ABTA who are the Regulatory Body for all reputable travel companies but guess what, ABTA explained that AlphaRooms are not a member! That says it all really. DO NOT BOOK WITH THIS COMPANY, they charge fees for even the most smallest amendment but should you encounter a problem whilst abroad or at home, you will not be helped, or even responded to. AVOID AT ALL COSTS...
Excellent service throughout my booking it was so quick and easy to use would definitely be using this service again
Very quick and simple to book kept upto date with regular emails. Ive used alpharooms before and I would recommend
Brilliant price and so easy to book, will definitely be using Alpharooms again! Cant wait to choose another holiday soon!
Easy to book with, got great value and they have flexible payment options. Very happy with the service so far
Very good service, price best around. Used Alpharooms on many occasions always very helpful if you need to change anything
Booked accommodation multiple times - always easy to do! Great low deposit and instalments taken automatically so no forgetting to pay.
The whole booking process is very simply. Always fantastic value. Have used in the past and will be using again
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