• AlphaRooms

AlphaRooms

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Overview

AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.

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How would you rate AlphaRooms?
Top Positive Review

“Excellent so far”

keith b.
6/5/18

Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.

Top Critical Review

“Dodgy”

David g.
7/24/17

Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.

Reviews (940)

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Reviews that mention popular keywords

customer service (73) booking process (37) payment options (23)
Thumbnail of user ba301
GB
1 review
0 helpful votes
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January 25th, 2019

I've looked at various options for hotels etc and without doubt Alpharooms is the very best and suits the type of holiday break I look for... just don't alter your successful system

Thumbnail of user brianq17
Ireland
1 review
0 helpful votes
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August 10th, 2018

The whole process from start to finish was simple and straightforward. When I had a problem with the booking Mike rang me within 2 minutes and sorted it for me straight away.

Thumbnail of user michaely59
GB
1 review
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November 8th, 2017

Great choice, great prices and oh so easy to book. Very quick confirmation of booking. Searched, booked and confirmed in less than 5 minutes. Incredible service.

Thumbnail of user liamn9
Ireland
1 review
0 helpful votes
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April 20th, 2018

Got stuck with credit card details on line. Within a minute agent rang me to help me through booking details.
Now that's service.
Regards Liam nicholson.

Thumbnail of user gaynorm3
GB
1 review
0 helpful votes
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June 13th, 2018

Recently booked through Alpha rooms. Enabled me to reserve rooms for £1 with option to spread payments over 4 months. Great site have used many times.

Thumbnail of user martinf66
GB
1 review
1 helpful vote
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July 4th, 2017

Do not book with this company, paid £720 for 2 rooms only to be told 2 days later that only one room available and to complete the booking for the other room would need to pay £550 instead of £360. This company has gone downhill and please check your credit card/ debit card statement very carefully. YOU HAVE BEEN WARNED.

Thumbnail of user emman392
GB
1 review
0 helpful votes
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April 12th, 2018

Great service and easy to book, not had to make any amendments so fingers crossed all goes well. Price was very competitive for the holiday and we look forward to October

Thumbnail of user hazelj10
GB
1 review
0 helpful votes
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February 26th, 2018

Had an issue with a booking, which was my own silly fault but there was no hesitation in the call centre staff helping out. The day was saved!
Well done alpharooms.

Thumbnail of user davidt581
GB
1 review
0 helpful votes
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June 23rd, 2018

So simple to book with paperwork promptly sent unlike some agents who can take up to 72 hours to confirm booking only to tell you price has increased. Will use again

Thumbnail of user davido125
GB
1 review
10 helpful votes
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July 19th, 2017

I have asked alpharooms to provide me with a travel voucher (which is a fancy name for a confirmation message/document) which has all our names on it, not just the lead passenger. When I have booked my hotel (2 rooms for 3 adults), I didn't even had the opportunity to add more names, I could only add mine as a lead passenger. This would not be a problem normally, however one us is from outside of the EU therefore requires a visa to enter Spain. In order to get the visa, the consulate requires her to provide a confirmation of accommodation with her name being present on the document (well, obviously for confirmation reasons). Alpharooms was not able to send me a hotel voucher with all the guests name on it, which is a shame as it does not sound like a very difficult task. When they told me that they could theoretically change the name of the lead passenger for an admin fee of £30, I told them to get lost.

Dear all, if you are in the same boat and your visa application will require an accommodation voucher with all the names present, forget about this joke of a company and book it directly from the hotel itself, will be slightly more expensive, but at least they are professional, unlike alpharooms.

Honestly, this is beyond joke.

Thumbnail of user paulinek44
Ireland
1 review
2 helpful votes
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May 8th, 2020

I received an email saying my hotel was cancelled 18 DAYS BEFORE DEPARTURE and I could have a credit note valid for a year and if any money left over I could have the rest refunded.
I asked one question on live chat, was waiting over a half hour for reply and when answered it was what was in email sent, I queried again and got a longer version of same answer.
I'M NOW AN HOUR ON THE COMPUTER LIVE CHAT... AND TOLD TO EMAIL CUSTOMER RELATIONS... I'LL NEVER BOOK WITH THEM AGAIN. I STILL DON'T KNOW HOW TO GET A REFUND NOW AS I WONT BE TRAVELLING FOR A LONG TIME.

Thumbnail of user tonyh160
New Jersey
1 review
0 helpful votes
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May 19th, 2018

Iv been using alpharooms for many years now. Its always been user friendly and the best deals available.
Highly recommend this website.

Many thanks Tony

Thumbnail of user brians331
GB
1 review
0 helpful votes
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November 9th, 2017

Very easy web page to use and really competitive with the price, Will def use them again. I had a live online chat with one of the staff and he was also brilliant, Many Thanks

Thumbnail of user jayneherberth
GB
1 review
0 helpful votes
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January 16th, 2018

Thank you for Alpha Rooms for your January Sale. Myself and 5 other couples have all managed to get an affordable holiday in October half term, thanks to your sale.
We are now very excited!

Thumbnail of user siand3
GB
1 review
0 helpful votes
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December 5th, 2017

I thought this was a very good deal and i would definitely book on here again. I also love the apartment i booked, I have stayed there before so really looking forward to go back.

Thumbnail of user davea157
GB
2 reviews
0 helpful votes
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June 11th, 2018

Booked with alpharooms on more than one occasion and we've never had any issues. Straight down the line as always. What you see is what you get. I'll continue to use alpharooms in the future

Thumbnail of user regw5
GB
1 review
0 helpful votes
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February 12th, 2018

I have been using alpha for many years, always easy and direct. I have only ever had 1 problem but a quick phone call and it was immediately sorted. Already booked for this year. Brilliant.

Thumbnail of user grahamm65
GB
1 review
0 helpful votes
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June 23rd, 2018

When I plan a holiday the first company I look at online is Alpharooms, I then look at others but always go back to alpharooms, simply there is no better company to book with, and long may in continue.

Thumbnail of user huwp
GB
1 review
0 helpful votes
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November 21st, 2017

Great prices and total convenience. I look elsewhere but keep coming back to alpharooms because I can book on the web with confidence at prices that consistently beats the competition

Thumbnail of user michaelc609
Ireland
1 review
0 helpful votes
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April 15th, 2018

Stress free and so efficient booking site
I always go to this page first because I trust and enjoy the experience of booking with alpha rooms.
Old friends are best

Thumbnail of user donnas260
GB
1 review
0 helpful votes
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April 11th, 2018

Booked few times with yous, great service and brilliant deals always willing to help 100%. We have booked benidorm for Nov and got a great deal the £1 booking helps.

Thumbnail of user scottc649
GB
1 review
2 helpful votes
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November 20th, 2019

IF YOU ARE CONSIDERING ALPHA ROOMS, I URGE YOU TO READ THE NEGATIVE REVIEWS. After a sudden and unexpected event, we unfortunately had to cancel our holiday with Alpha Rooms. Wow was this a big mistake. I was quickly told that there was a 'no refund policy', despite the fact we were still in the middle of our direct debits. We had made it very clear that we were cancelling and that we no longer gave them permission to take money from our account. A week later the took the remaining balance of £178 from our account against our request. After this they ignored our emails and phone calls (last contact with them was nearly a month ago). We were left with no other option other than to raise an official complaint with ABTA who regulate Alpha Rooms.

Thumbnail of user lauraj142
GB
1 review
0 helpful votes
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August 20th, 2018

Super easy to use and quick to book any room, found the hotel I was looking for, for a fraction of the price anywhere else! Would book through alpha rooms again :) ***** star service

Thumbnail of user ireneg33
GB
1 review
0 helpful votes
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February 7th, 2018

I found Alpha Rooms very easy to understand while booking our holiday i went with them before and didn't have any regrets hopefully it will be the same again this time also Stanley the man i spoke to non the phone was very patient and helpful so at the moment I'm looking forward to my holiday in May, I will definitely recommend Alpha Rooms so far so good!

Thumbnail of user laurag331
GB
1 review
0 helpful votes
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November 22nd, 2018

Looked everywhere before booking this came up the best for price less than £500 for 2 people 7 nights all inclusive! Bargin! Would definitely go with alpha rooms again!

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From the business

Book hotel deals and discount holidays 2018. Specialists in discount accommodation from four star hotel offers to All Inclusive holidays. Deposits available.

Company Representative

Thumbnail of user alpharoomsa
Alfie A.

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