• AlphaRooms

AlphaRooms

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Overview

AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.

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How would you rate AlphaRooms?
Top Positive Review

“Excellent so far”

keith b.
6/5/18

Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.

Top Critical Review

“Dodgy”

David g.
7/24/17

Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.

Reviews (940)

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Reviews that mention popular keywords

customer service (73) booking process (37) payment options (23)
Thumbnail of user doloresm18
GB
1 review
0 helpful votes
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January 17th, 2018

I had to amend a recent booking and I was very happy with process, the only thing I would say was that I had great difficulty understanding the operator, the telephone line was very poor.

Thumbnail of user denisel167
Ireland
1 review
0 helpful votes
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July 16th, 2018

Booked with alpharooms best deals on hotels very polte and helpful staff and would recommend to family and friends and woumd definitely book with alpharooms again thank you

Thumbnail of user maureeng163
Ireland
1 review
0 helpful votes
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January 27th, 2021

We are a family of 6 who had booked flights, transfers and hotel stay in Salou for july 2020. Due to the Coronavirus our holiday was unable to go ahead. Alpharooms was 100 % aware of this fact 2 months before our departure. They continued to take payments from my bank until they had taken the full ammount, over 4 thousand euros... I had numerous emails and phone calls and chat... Some answered, some not... As i wanted to get a refund. This company basically ignored my request, say that i could get a refund in march 2021 if i didnt use my credit before that date. They were unhelpful, sometimes rude in their responses. After a lot of stress attached to this i went to my bank and informed them of the behaviour of the company. They refunded me the full amount. My advice would be to never book with this company. Read reviews before you attempt to use this company. I wish that i had read them as most of them are terrible. The only good reviews are the ones that they have written themselves!?

Quality
Thumbnail of user peterw155
GB
1 review
0 helpful votes
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February 9th, 2018

Superb coms with alpharooms, this is the first time i have used them and i am very impressed with the service i have recieved from them and good value for money

Thumbnail of user patriciam234
GB
1 review
0 helpful votes
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November 7th, 2017

Great feeling knowing your holiday hotel is in safe reliable hands. Cant thank Alpha Rooms enough have been superb finding hoels that suits my needs wouldnt use any other

Thumbnail of user jamesn288
GB
1 review
1 helpful vote
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March 6th, 2019

I have used alpharooms for several years, and never been disappointed. When compared, always the best prices. Easy to understand online information.the paymebnt methods eare helpful.

Thumbnail of user lynnem38
GB
1 review
0 helpful votes
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January 9th, 2018

I have never booked with this site before but its very easy to use and excellent value for money. Will definitely use it again

Thumbnail of user garyl135
GB
1 review
0 helpful votes
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December 1st, 2017

Hi every thing was going fine but web site would not take payment!

A very nice lady phoned me and sorted it all out

Very good

Thumbnail of user craigp56
GB
1 review
0 helpful votes
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November 28th, 2017

First time have used this web site and found a good deal for hotel we wanted hope it works out as some of reviews not good

Thumbnail of user riay
GB
1 review
0 helpful votes
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November 27th, 2017

Easy to book and loads of discounted offers, guide you thru flights, hotel and cars availability, never fail me if i ask or clarify something

Thumbnail of user carlw77
GB
1 review
0 helpful votes
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November 16th, 2017

Alpharooms = it was easy to navigate their site, quick to book my hotel in costa del sol and an excellent price. What more do you want?

Thumbnail of user jennyb122
GB
1 review
0 helpful votes
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October 11th, 2018

Hotel booked is not until next year but happy with the online booking so far. Alpha rooms was a good price compared with other sites.

Thumbnail of user somersetg
GB
1 review
0 helpful votes
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October 10th, 2018

We have used AlphaRooms many times and have never been disappointed so let's hope that's the case again next summer for our most recent booking!

Thumbnail of user effieb5
GB
1 review
1 helpful vote
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March 20th, 2019

Always book with alpha rooms as I have never found a company with better prices so why bother looking around when you get the best here. Dd

Thumbnail of user emmar109
GB
1 review
0 helpful votes
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July 16th, 2018

Would definitely recommend this to anyone looking for a great deal price of room just what I wanted to pay and not available anywhere else

Thumbnail of user jennyt62
GB
1 review
0 helpful votes
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February 13th, 2018

Alpharooms always offer good prices for hotels which are generally cheaper than other online suppliers. Always look at this site as a first option.

Thumbnail of user karenw282
GB
1 review
0 helpful votes
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February 28th, 2018

JUST BOOKED 6 PEOPLE FOR A SHORT BREAK IN BENIDORM. ALPHA ROOMS SITE WAS EASY TO USE AND GAVE THE BEST PRICES WE COULD FIND.
WOULD DEFINITELY USE THEM AGAIN.

Thumbnail of user stephena62
GB
1 review
0 helpful votes
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January 6th, 2018

Used alpharooms for a holiday 4 years ago no problem at all, just booked a hotel with them so see how this goes.

Thumbnail of user leahc45
GB
1 review
0 helpful votes
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January 6th, 2018

I had problems booking online but an advisor phoned me and sorted everything out. Thank you Smith. Will use you again in September

Thumbnail of user mohammedi17
GB
1 review
0 helpful votes
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December 10th, 2017

If the price is right, I will use this company again. So far it has been smooth, easy to navigate on the website.

Thumbnail of user anthonyr276
GB
1 review
0 helpful votes
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November 24th, 2018

All done! No fuss! Very professional service! Will come back! I was very impressed with the speed and accuracy of ever detail p!

Thumbnail of user donnak180
GB
1 review
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July 16th, 2018

Mike was extremely polite and helpful would def use alpharooms again as long as im happy with the room once we get there

Thumbnail of user mariam523
Ireland
1 review
0 helpful votes
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February 15th, 2018

I have always booked with Alpharooms and Ive never had a problem, would highly recommend this company to all my family and friends,

Thumbnail of user lorrained25
GB
1 review
0 helpful votes
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January 6th, 2018

As a person who likes a bargain I have found AlphaRooms cheaper than its competitors. Booking my recent trip was really easy.

Thumbnail of user stephenf57
GB
1 review
0 helpful votes
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January 2nd, 2018

Experienced difficulty booking our latest holiday on line. Within a few minutes Sam from alpha rooms rang me and sorted my booking.

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Company Representative

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Alfie A.

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