• AlphaRooms

AlphaRooms

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Overview

AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.

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How would you rate AlphaRooms?
Top Positive Review

“Excellent so far”

keith b.
6/5/18

Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.

Top Critical Review

“Dodgy”

David g.
7/24/17

Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.

Reviews (940)

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Reviews that mention popular keywords

customer service (73) booking process (37) payment options (23)
Thumbnail of user matthewd244
GB
1 review
2 helpful votes
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July 5th, 2019

Hi would not buy a bus ticket f them Booked online They would contact me within 24hrs 3 days later nothing phone more than for 1 hour no booking made

Tip for consumers:
DO NOT USE WASTE OF TIME AND MONEY

Products used:
ANOTHER COMPANY THAT CAN BOOK HOTELS

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Thumbnail of user fayea14
GB
1 review
0 helpful votes
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March 22nd, 2018

Booked Alparooms easy transaction best price after shopping around would highly recommend and will be the first company I look at in the future

Thumbnail of user franko58
GB
1 review
0 helpful votes
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November 25th, 2017

Asked about cancelling my booking was told it would be 75% plus £30 each to cancel can this be legal? Frank orourke dundee

Thumbnail of user sandraf67
Ireland
1 review
0 helpful votes
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November 27th, 2017

Always great deals with alpharooms & low deposit, would highly recomend this site for the best offers. Never had any problems with them

Thumbnail of user ellenr39
GB
1 review
0 helpful votes
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January 24th, 2018

Booked hotel in Benalmadena and price beat everyone elses price fantastic value for money will definitely be using alpha rooms more often xx

Thumbnail of user gillianm18
Ireland
1 review
0 helpful votes
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April 19th, 2018

I've been booking with alpharooms for over ten years. Always great acomadation. The best prices and great payment plans to suit you.

Thumbnail of user steveh490
GB
1 review
0 helpful votes
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June 13th, 2018

I found the website very easy to follow and alapharooms offered me a great price compared to our websites.

Thanks You:-)

Thumbnail of user gailn38
GB
1 review
0 helpful votes
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July 12th, 2018

Searched everywhere for our holliday best prices and great to pay it up great choice pice of mind will use again

Thumbnail of user davek112
Ireland
1 review
0 helpful votes
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February 8th, 2018

Very easy to book holiday and cheapest deal for the resort we wantes. Online chat service was great and prompt reply.

Thumbnail of user lorraineq2
GB
1 review
0 helpful votes
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February 19th, 2018

It could have been any simpler to book rooms with alpha rooms easy payment options if you wish wuld thoroughly recommend

Thumbnail of user teresam106
Ireland
1 review
12 helpful votes
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July 6th, 2017

I have booked quite a few times for my family & also recomended a lot to others but Never Again. They are a disgrace. Unfortunately my very loved father, RIP, passed away suddenly and we needed to cancel our family holiday. We had saved and saved for this. I sent a cancellation email advising of bereavement and was told as it was within 7 days there was no refund and no option to defer holiday either. When i asked if they had a bereavement policy, i just kept getting the same response re. The seven days. No condolences, options, nothing. They should be ashamed of themselves. The airline refunded immediately with supply of documents. I contacted the hotel directly and they were so kind but their hands were tied as it was booked with alpharooms. Im sure our holiday was resold as it was in high demand. Alpharooms probably made a nice profit there. This cancellation was not an option, it was due to a sudden bereavement. Our bereavement was sudden and could not be timed within time frames for cancellations. With all the profits alpharooms make, they still have no room for human kindness and compassion. Hang your heads in shame... My reference number is **************.
3/7/17, I'm still awaiting an update, received direct calls to say looking into it. To add salt to the wounds I received an email from alpharooms saying they hoped I enjoyed my stay & asked me to review my holiday with trip advisor... 05/07/2017, still awaiting a reply after promise that I would receive an update... really disappointed with the service from alpharooms... 6/7/17 received an email today, what are they asking me to check? Very same answer as in first week of June so just fobbed me off for a month because i posted a review of this site. Typical, blaming someone else!
Thank you for your Email.
We would like to inform yo that we received the confirmation form our supplier they are charging 100% for the booking.so kindly request you to please check.
Please do not hesitate to contact us if you require any further assistance.
Regards,
Carlos
Alpharooms

Thumbnail of user kevinm556
GB
1 review
0 helpful votes
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May 18th, 2018

Brilliant service how quick my holiday got sorted out as i had problems with my internet so sophie rang me to get i6 sort it now waiting to go

Thumbnail of user lizd37
GB
1 review
0 helpful votes
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January 9th, 2018

Easy to book and quick email confirmation. Have used Alpharooms before with no problems whatsoever. Wouldn't hesitate to use again

Thumbnail of user jacs4
Netherlands
1 review
0 helpful votes
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November 27th, 2017

Its ver nice to book with Alpharooms, i am always very satified, and the price for the hotels is oke,

Thumbnail of user djamell
GB
1 review
0 helpful votes
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February 19th, 2018

Good service and very efficient, booked the first hotel at Agadir with aplhrooms and back again this year for more

Thumbnail of user joela40
GB
1 review
0 helpful votes
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February 15th, 2018

I rate Aplha rooms high key and recommend them for people to use, quick easy and the best price available also only have to pay £1 deposit... great

Thumbnail of user erica899
GB
1 review
0 helpful votes
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February 7th, 2018

While looking for accommodation near Torremolinos that would suit the cost and dates I required I found exactly what I wanted with ease and without having to understand the technology Simple is best

Thumbnail of user mantasb2
Ireland
1 review
0 helpful votes
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January 17th, 2019

Good prices easy to buy hassle free website.
It's was first time buying from this web I found were efficat and easy to use.
Will suit again

Thumbnail of user sharond250
GB
2 reviews
0 helpful votes
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September 18th, 2018

I would love to win the £50 voucher but I can not review your company until I have actually stated in my room 8n October 2018.
Thankyou

Thumbnail of user rachelh128
GB
1 review
0 helpful votes
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November 3rd, 2017

It was simple, clear and could choose how you wanted to pay. I found the whole process quick and easy and would recommend

Thumbnail of user joannar21
GB
1 review
0 helpful votes
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December 29th, 2017

I have been using alpharooms for many years, I find this sit very easy to use. Always professional approach when using customers service

Thumbnail of user pauls492
GB
1 review
0 helpful votes
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December 3rd, 2017

Alpha was the cheapest agent for hotel booking very happy with the web booking would recommend them to all my friends and family

Thumbnail of user eleanord2
GB
1 review
1 helpful vote
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November 24th, 2017

So easy and straightforward. Very competitive prices and website simple and secure to use. Well done alpharooms Ill certainly be using you again!

Thumbnail of user kellyc232
Ireland
1 review
0 helpful votes
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May 4th, 2018

I had an issue regarding my booking. Phoned up to correct it, friendly staff I sure will be booking again with Alpha Rooms.

Thumbnail of user scottm278
GB
1 review
0 helpful votes
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February 28th, 2018

Very easy and straight forward booking easy to navigate all at the click of a button excellent communication and simple emails
Thank you

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From the business

Book hotel deals and discount holidays 2018. Specialists in discount accommodation from four star hotel offers to All Inclusive holidays. Deposits available.

Company Representative

Thumbnail of user alpharoomsa
Alfie A.

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