AlphaRooms has a rating of 4.1 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service, and many times. AlphaRooms ranks 15th among Hotels sites.
Found a good value hotel at the right time. Employee called me and assisted with booking and set up for payment. Had another phone call shortly after from someone else trying to do the same thing. Haven't travelled yet so not finished yet.
Paid for 11 rooms arrived at hotel only 10 booked, owner of hotel wanted extra £300 from me even though I had 11 accommodation vouchers. Customer service is a joke saying they'd sort it but they didn't.
Hi would not buy a bus ticket f them Booked online They would contact me within 24hrs 3 days later nothing phone more than for 1 hour no booking made
Tip for consumers:
DO NOT USE WASTE OF TIME AND MONEY
Products used:
ANOTHER COMPANY THAT CAN BOOK HOTELS
Booked Alparooms easy transaction best price after shopping around would highly recommend and will be the first company I look at in the future
Asked about cancelling my booking was told it would be 75% plus £30 each to cancel can this be legal? Frank orourke dundee
Always great deals with alpharooms & low deposit, would highly recomend this site for the best offers. Never had any problems with them
Booked hotel in Benalmadena and price beat everyone elses price fantastic value for money will definitely be using alpha rooms more often xx
I've been booking with alpharooms for over ten years. Always great acomadation. The best prices and great payment plans to suit you.
I found the website very easy to follow and alapharooms offered me a great price compared to our websites.
Thanks You:-)
Searched everywhere for our holliday best prices and great to pay it up great choice pice of mind will use again
Very easy to book holiday and cheapest deal for the resort we wantes. Online chat service was great and prompt reply.
It could have been any simpler to book rooms with alpha rooms easy payment options if you wish wuld thoroughly recommend
I have booked quite a few times for my family & also recomended a lot to others but Never Again. They are a disgrace. Unfortunately my very loved father, RIP, passed away suddenly and we needed to cancel our family holiday. We had saved and saved for this. I sent a cancellation email advising of bereavement and was told as it was within 7 days there was no refund and no option to defer holiday either. When i asked if they had a bereavement policy, i just kept getting the same response re. The seven days. No condolences, options, nothing. They should be ashamed of themselves. The airline refunded immediately with supply of documents. I contacted the hotel directly and they were so kind but their hands were tied as it was booked with alpharooms. Im sure our holiday was resold as it was in high demand. Alpharooms probably made a nice profit there. This cancellation was not an option, it was due to a sudden bereavement. Our bereavement was sudden and could not be timed within time frames for cancellations. With all the profits alpharooms make, they still have no room for human kindness and compassion. Hang your heads in shame... My reference number is **************.
3/7/17, I'm still awaiting an update, received direct calls to say looking into it. To add salt to the wounds I received an email from alpharooms saying they hoped I enjoyed my stay & asked me to review my holiday with trip advisor... 05/07/2017, still awaiting a reply after promise that I would receive an update... really disappointed with the service from alpharooms... 6/7/17 received an email today, what are they asking me to check? Very same answer as in first week of June so just fobbed me off for a month because i posted a review of this site. Typical, blaming someone else!
Thank you for your Email.
We would like to inform yo that we received the confirmation form our supplier they are charging 100% for the booking.so kindly request you to please check.
Please do not hesitate to contact us if you require any further assistance.
Regards,
Carlos
Alpharooms
Brilliant service how quick my holiday got sorted out as i had problems with my internet so sophie rang me to get i6 sort it now waiting to go
Easy to book and quick email confirmation. Have used Alpharooms before with no problems whatsoever. Wouldn't hesitate to use again
Its ver nice to book with Alpharooms, i am always very satified, and the price for the hotels is oke,
Good service and very efficient, booked the first hotel at Agadir with aplhrooms and back again this year for more
I rate Aplha rooms high key and recommend them for people to use, quick easy and the best price available also only have to pay £1 deposit... great
While looking for accommodation near Torremolinos that would suit the cost and dates I required I found exactly what I wanted with ease and without having to understand the technology Simple is best
Good prices easy to buy hassle free website.
It's was first time buying from this web I found were efficat and easy to use.
Will suit again
I would love to win the £50 voucher but I can not review your company until I have actually stated in my room 8n October 2018.
Thankyou
It was simple, clear and could choose how you wanted to pay. I found the whole process quick and easy and would recommend
I have been using alpharooms for many years, I find this sit very easy to use. Always professional approach when using customers service
Alpha was the cheapest agent for hotel booking very happy with the web booking would recommend them to all my friends and family
So easy and straightforward. Very competitive prices and website simple and secure to use. Well done alpharooms Ill certainly be using you again!
I had an issue regarding my booking. Phoned up to correct it, friendly staff I sure will be booking again with Alpha Rooms.
Very easy and straight forward booking easy to navigate all at the click of a button excellent communication and simple emails
Thank you
Book hotel deals and discount holidays 2018. Specialists in discount accommodation from four star hotel offers to All Inclusive holidays. Deposits available.