AlphaRooms

Complex seemed isolated. Buses needed to get around. Breakfast ok but evening meal poor. Soup good most nights salad consisted of lettuce tomato onion and possbly boiled egg. Mains liver casserole 2 nights. Usually chicken of some sort. Desserts poor too. Will not return to this complex but will return to gran canaria.

From experience alpharooms usually provides the best price -- this is always the first hotel booking site to check for me. Recently I booked a hotel in London on a short notice for very reasonable price.

I booked a hotel in US through alpharooms and on arrival at the hotel I was told that alpharooms have not paid the hotel for my stay. I contacted alpharooms and they assured me that they will make payment to the hotel before my departure.
When I received my credit card statement, I noticed that I have been charged by the hotel for my stay. This was back in October.
Since then I have been trying to get alpharooms to return my money, the only communications for refunds is an email address which said they will respond to my email within 28 day. That time has now relapsed and I have had no communication or refund from them.
Now I need to contact my credit card company and recover my money through them.
You have been warned.

Having booked many times per year over the last few years with alpha rooms they are now the site I go to first to see if they have the hotel I am wanting to stay with. I have never arrived at my hotel and had a problem. Alpha rooms description of each hotel has been a fair and accurate description. I will continue to book with this company

I have booked with alpha rooms for years great prices easy to book with low deposit which is ideal if u have large family and need a few rooms as easy payment plan
Alpharooms is really the only company i have used over the past 10 years and always recommend to my friends and family. Many people i recomended to have also been impressed with how easy it is to sort holiday as you can also book all your extras too like transfers and car hire

What a pleasant experience, my flight was booked with 0 problems my advisor was clear and informed me of all my options around my booking.

They even called the hotel to confirm the room we required was booked.

Would definitely book with them again

Really love the idea of being able to pay small deposit and the rest in installments and would recommend this company to anyone that finds it a struggle to pay all in one go book now for next year and never feel the pinch

Good, however didn't like the additional credit card charges. I think final prices should always be included in the first price you see. It's really annoying when charges increase because of the type of card payment you use.

Appalling service. Amended my room occupancy a week ago, and was charged a further time in full for the holiday. A week on and I have not received my refund for the original booking. Emails sent but no satisfactory explanation offered.

Alpha rooms are great, I have used them over 20 times! Really good, best prices and great value for money. I had a bit of an issue in my trip to rabat in April but it wasnt alpha rooms fault it was the hotel, they confirmed a room with alpha rooms they didnt have. However, they are good! Honestly I always use them without any doubt, however something for being a loyal customer would be nice

I have been trying every Avenue to contact Alpharooms as they have 1200 euro of my money for a holiday I cant go on... I asked them via email to please not take the final payment of 2000 from my account as I have to cancel... due to covid restrictions... They still tried to take it! After all my emails! They have never replied to my emails but they did send me an email within 24 hrs of trying to get my 2000 euro to say that I need to pay my final balance! (Luckily I cancelled my card!) What is wrong with them? They are taking peoples money and then no one is responding, or offering any refunds to people. Thieves and cowboys!

After looking on the internet for hotels i found alpharooms they very cheap prices and straight forward booking's no messing about and the hotel vouchers downloaded straight away all in all the service you get from alpharooms is 1st class and would recomend them to anyone

I made fantastic savings booking with Alpharooms. They have the best online prices. I have used this company so many times this year and always had a brilliant deal with them. Service is outstanding. Roy rang to confirm my booking. Can't waitvto book with them again!

I feel that there is no need to repeatedly charge a set admin fee of £4.95 irrespective of the size of payment your are making and a once off charge should suffice. With this repeated charge the cost of the holiday is significantly increased above the advertised rate. The difficulty of the modification process is so off putting that you feel trapped with the original selection even if it is no longer the most suitable.

When making a telephone booking I was asked if I wanted to use the £1 deposit option. Was told there would be a £4.95 admin fee, I specifically asked Benjamin if this was a one off charge and was told yes. Later to find out the charge is per payment. Only £4.95 but would have preferred to spend it on my kids.

Trevor

I was having trouble with finishing off my booking and I was worried that I was not going to able to secure it but a very kind and helpful staff member rang me and went through everything in great detail and he helped me sort everything out. Thumbs up from me!

Have used alpharooms on many occasions over a number of years at least 6/7 for my aunts and have nothing but respect for the service they have received so decided to book through alpharooms myself and received a good and speedy service from the booking to receiving confirmation can't fault them.

I have booked at least 5 holidays with alpharooms and i can not fault them, a lot of the times they prices are cheaper than most of the other sites. Once you log into your own account you can view your holiday bookings and also you can down load your vouchers and pay on line as well. Alpha rooms also some times give you good discount vouchers as well.

I have booked with alpha rooms a few times with no problem however on this occasion I don't know what went wrong but there was an error with the dates. I rang the number on the email I received and after about 15/20 minutes all was sorted thanks to Jake. I also had to contact the airline separately to change flights which was no problem either. Jake also rang back an hour later to check how I got on changing my flights and to see was I happy with everything. Jake was very helpful and explained everything very clearly to me. Thank you Jake for your help and I'm really looking forward to my holiday now.

So glad i stumbled across this site as it saved me £200 on my hotel booking :).
I was advised that someone would phone me back in 5 minutes. After 10 minures i got a call apologising that they were late calling me back and would call within 5 minutes and they did. Great customer service:)
They also didn't try and sell me anything else which is cool.

Very easy to use and it offers many filters for hotel reservation.
Way easier than other booking sites.
I tried booking our family holiday on other sites but they either did not give the option for calculating children fees; others did not offer filter for apartment booking or 5 people in one room alpharooms automatic finds the option and offers it.
Way way better than any other!
This is our second holiday booked with alpharooms will definetly use again

Alpha rooms agent was excellent in his manners, his patience with me and very clear and precise from start to finish in booking our upcoming break. At the end he clearly laud out what we had chosen what we were getting going and how we would be taken to our apartment.
I left feeling no relorse only confidence in what I had just booked. We now are counting the days to our lovely get away.
Thanks Alpha Rooms
And thanks to our agent

After a cancelled holiday in March, we asked this company for a cash refund, my brother was told they would keep back 10%, i was eventually after numerous attempts told my refund would be in my account by July, July? Nothing, but they did phone me July 2nd for references of other bookings on my card. After years of booking 2-3 holidays a year with them! They can now go fly a kite, lying gits.