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Amazon IN has a rating of 1.9 stars from 111 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon IN most frequently mention customer service, delivery date, and new order problems. Amazon IN ranks 542nd among Marketplace sites.
It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.
I have been a customer of Amazon India for quite a few years now. I live abroad and usually place orders before my arrival. My delivery destination is Panaji-Goa. In the past, I have had a couple of problems with deliveries which were reported to your customer service and refund issued but they were minor compared to other one I just had to go through. I have had a very nasty experience with your service for the orders I placed in August and September of 2024. Following are the dates with order amounts: 10/08/24 – Rs 3,793.35 26/08/24 – Rs 5,645.00 02/09/24 – Rs 19,382.00 06/09/24 – Rs 3,149.25 Just so you know, this totals to Rs 31,969.60 of which I received a refund of Rs 18,037. This amounts to a staggering 56%. Only one order of Rs 2,450 was a result of Seller not being able to source the product I ordered while the rest of them were because the final delivery could not be made. This puts down the Refund % due to Amazon Initiated Returns at 53%. All of the refunds are shown as RETURNS by Customer while in reality it is because your staff was not able to make the final delivery. I was in constant touch with your customer service and each time they told me that the item has been damaged during shipment. I don't think this is true because your excellent tracking system shows the item was received at final distribution location in PANAJI-GOA. I cant believe that someone in customer service hasn't noticed that 53% of my orders were as a result of Returns Initiated by Amazon. With so many of my orders being returned by your delivery staff, I feel that I was being selectively targeted. I don't know anyone who works at Amazon India, let alone at the distribution center in Panaji-Goa so I cannot understand why I was being targeted. Regards
Dar$#*!a mobile (Dar$#*!a Aashiyana Pvt Ltd, Gujrat) is fraud seller available and backed by Amazon to cheat customers.
Dar$#*!a Mobile sends me a used mobile instead of a new one and Amazon fulfilled the delivery by pasting a 'New Item' sticker on it in a temper proof packaging. I raised complaint immediately with all proofs to amazon and they are doing their so-called investigation to support the fraud seller. I lost my 14k/- to this Dar$#*!a mobile -Amazon fraud duo. Please don't buy anything from this seller.
Tip for consumers:
Avoid Dar$#*!a mobile seller on Amazon to buy new mobile. This seller usually cheats customer with the halp of Amazon.
Products used:
Second hand Redmi note 10 Smartphone.
Date of experience: April 9, 2022
Good experiences so far. The refund balance expires though, within a year if unused. There should be no expiry date for the refund money. Will keep shopping on amazon!
Date of experience: November 6, 2020
I tried this web for affiliate marketing. But after earning some money in my affiliate wallet. They suddenly suspended my account by saying your website violate our rules.
Date of experience: May 19, 2019
Shirt is not durable at all. Max 4-5 washes and it will start tearing, or holes would start appearing. The reason ks very less thread count. Apart from this, the fit, finish is good.
Date of experience: June 9, 2015
I order Samsung Alpha from amazon, i was bit worried about delivery and quality. But it turns out to be perfect. It was amazing experience. Such a good care of customers. Hats off to you people.
Date of experience: March 9, 2016
In a row, four times, I have been duped by such a famous site. As now they are established, so they have started duping us out of our money. I ordered 'the Clownfish 13 inch / 14 inch Synthetic Signature Series Laptop and Tablet Bag - Macbook Air, Macbook Pro Laptop Bag' but the bag is instead a sack, too big in size and very inferior PVC quality. And the services are too poor the delivery agent does not contact, instead I have to contact them
Date of experience: September 7, 2017
Its been so frustrating to know that Amazon India has tied up with fraud sellers (Fizzics_India) etc to maximise profits
I purchased laptop with 6 month warranty, however when contacted customer services they denied to obliged to warranty
Tip for consumers:
All Amazon India Users......Please be careful Amazon India has tied up with Fraud Sellers to maximise the profit
Please be aware of one of the Seller Fizzics_India
Products used:
Laptop
Date of experience: July 2, 2021
RONCUVITA provides best Belly Fat Burner for men and women at very affordable price in India. Its really works to reduce fat from our body naturally that why I recommend RONCUVITA Belly Fat Burner, which is very good for those people who are facing problems because of their body fat.
Tip for consumers:
They provide most affordable and 100% original Health Nutrition Supplements
Products used:
fat burner, health supplements
Date of experience: May 6, 2021
It was really good experience to buy from amazon.The return policy is also working and happening. The time for delivery was really less and products are well packed
Date of experience: May 7, 2019
I had ordered Nokia 225(4G), renewed mobile through Amazon on 20/07/2021 with order number **************555, price 3098/- but on 27/07/2021 I have very old and different mobile type of nokia mobile received, renewed mobile does not mean that the mobile will deliver the same old one, Amazon has cheated me a lot, when I talked to Amazon customer, it took 4 days to check, they Checked on 01/08/2021 and told that my product will be returned on 02/08/21, product return on 02/08/21 where house has reached on 08/08/2021, but seller and Amazon mine 3098/- Not giving, Amazon is doing huge froud with me, please help me, Rajeev
Tip for consumers:
Amazon froud me, not refund given me till n को
Products used:
I had ordered Nokia 225(4G), renewed mobile through Amazon on 20/07/2021 with order number **************555, price 3098/- but on 27/07/2021 I have very old and different mobile type of nokia mobile received, renewed mobile does not mean that the mobile will deliver the same old one, Amazon has cheated me a lot, when I talked to Amazon customer, it took 4 days to check, they Checked on 01/08/2021 and told that my product will be returned on 02/08/21, product return on 02/08/21 where house has reached on 08/08/2021, but seller and Amazon mine 3098/- Not giving, Amazon is doing huge froud with me, please help me, Rajeev
Date of experience: August 10, 2021
I ordered 2 beds from Amazon.
1. Amazon Brand - Solimo Mars Queen Engineered Wood Regular Bed With Storage (Wenge Finish, Brown). (ORDER # **************552)
2. V Create Store King Size Engineered Wood Platform Designer LED Fitted Headboard Bed with Side Tables and Storage (ORDER # **************566)
After delivery it was a terrible time to get it installed through Amazon installation services.
V Create Store sent me a video saying its a DIY and after trying some items were missing.
Both amazon and V create asked me to get the installation done by a third party and this costed be a bomb.
Please be aware of such companies and Amazon.
Never buy their products of else I am sure you will suffer the way I have suffered.
Date of experience: June 13, 2022
It is very useful for customers, if they want to buy any product they can search the customer review and reveals the product details.
So we can easily purchase whatever likes.
Date of experience: February 21, 2018
The products offered may not be up to the mark but the returns and refund are flawless! I had bad experience with many other shopping apps, but never with amazon
Date of experience: November 14, 2019
Bought the TP-LINK extender to increase wifi signal in the house, and I must say that I am very satisfied with the product. I often shop on amazon. The site delivers as promised.
Date of experience: December 7, 2020
Amazon is a great e-commerce site. It's primary motive is customer satisfaction that's make it one of the most popular e-commerce site. My experience with Amazon is fast and awesome
Date of experience: February 20, 2021
Ordered all kids brand, but what they delivered is all local brand. Seems India Amazon are cheaters.
Date of experience: May 14, 2023
I ordered Sennheiser CX 275s earphones from AMAZON but they failed the SENNHEISER AUTHENTICATION TEST. The earphones were counterfeit.
So I asked Amazon to send a replacement. The new product failed the authentication test too. This product was also counterfeit.
So when and if you buy from amazon, BEWARE the product might be a FAKE. Don't forget to check their authenticity before accepting.
As compensation, AMAZON decided to pay 50 rupees. Shameful!
Date of experience: August 10, 2017
Their product is good. If you use and through then it's use the product.
I'm using many product from Amazon. And their product is good and their service is also great.
Date of experience: May 29, 2019
Amazon customer care number... 6372/1312/02//. All tipe service
Full refund issue helpline team call now. 6372. 1312. 02.
Full information about service team...
Tip for consumers:
Amazon customer care number...6372/1312/02//..all tipe service
Full refund issue helpline team call now.*******202
Products used:
Amazon customer care number...6372/1312/02//..all tipe service
Full refund issue helpline team call now..6372.1312.02..
Full information about service team..
Date of experience: September 22, 2022
All products and service in this website is worthful. Even though the returns also in the site is very easy and refunds also reflected in the mode of payment as soon as immediately returned.
Date of experience: March 13, 2021
Appling the Dream Catcher in the room brings good dreams.The evil spirit has no effect in the room.and because of a having a dreamcatcher in the living room, the dream catcher also looks good.
Date of experience: September 15, 2020
AMAZON SERVICE HAS BECOME WORST THAN EVER.DON'T USE AMAZON FOR YOUR PURCHASES AND THEY WON'T DELIVER THE PRODUCT AND THE WILL CANCELED THE ORDER BESED ON THERE NEEDS.
I HAVE SEVERAL INSTANCES WITH AMAZON INDIA SERVICE.
I WAS THE PRIME CUSTOMER FOR MORE THAN 10 YEARS NOW.
IT HAS BECOME Worst service. Handled my money without delivering my order.
Order id: **************769
Date of experience: November 15, 2020
Pathetic Customer service team who have no clue on customer pain point. Delivery date commitment is unbelievably inaccurate. Try to avoid.
Date of experience: July 10, 2022
Froud seller
I order a item Jain Pure Aquafresh Pre Filter For Water Purifier at 21 September 2017
And at 26Sep17 system showing order is delivered.
I block my credit card due to some security resion.
Now amazon person is telling he is not able to refund money.
Final conclusion is that:
Don't pay online
In case if u paid amount online and u loss ur account or credit card
So amozon will not able to refund u
Date of experience: October 10, 2017
I'd give negative overall rating, if possible. I keep getting error messages when I try to order and the customer service ppl are so useless
Tip for consumers:
Dont use amazon.in
Products used:
Nothing
Date of experience: May 2, 2022
Amazon.in: Online Shopping India - Buy mobiles, laptops, cameras, books, watches, apparel, shoes and e-Gift Cards. Free Shipping & Cash on Delivery Available.
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