• American Home Protect

American Home Protect

Write a Review

Overview

American Home Protect has a rating of 4.3 stars from 578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Home Protect most frequently mention great attention, customer service, and previous claims. American Home Protect ranks 8th among Real Estate sites.

Positive reviews (last 12 months): 100%
Positive
6
Neutral
0
Negative
0
How would you rate American Home Protect?
Top Positive Review

“For unforeseen circumstances”

Agnis B.
5/1/24

When I was buying my first home the very first thing popped into my mind "what's about protection, I needed warranty" and that was the way I found this service. These guys are real professionals at helping those who have houses but don't have any insurance on the stuff in it. So, I use their services, and recently my TV broken down. Due to them, I quickly restored it, without paying a lot of repairing. That's valuable for me. So, guys who want to protect everything they have from unforeseen circumstances - welcome.

Top Critical Review

“The service in general has been really good so far,...”

Charlotte J.
7/7/23

The service in general has been really good so far, however, the reason I put a 1 star is because of the timeframe I will receive my reimbursement check even though it's an estimate.

Reviews (578)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (76)
Thumbnail of user agnisb
Latvia
3 reviews
0 helpful votes
  • Send Message
May 1st, 2024

When I was buying my first home the very first thing popped into my mind "what's about protection, I needed warranty" and that was the way I found this service.
These guys are real professionals at helping those who have houses but don't have any insurance on the stuff in it.

So, I use their services, and recently my TV broken down. Due to them, I quickly restored it, without paying a lot of repairing. That's valuable for me. So, guys who want to protect everything they have from unforeseen circumstances - welcome.

Thumbnail of user technicianq
Texas
1 review
0 helpful votes
  • Send Message
September 30th, 2022
Verified purchase

We completed some work for you all here at, Air System Designs LLC in Texas. The claims process, and the agents are all on point with one on one service. American Home Protect is the only warranty company I will do work for.

Reason I chose this business:

The claims process, and agents were on point from beginning to end.

Thumbnail of user robertm6228
Texas
1 review
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase

The client suggest that we should make our claims process more clear. If they have an issue with an appliance, it does have to be on premises when tech comes out.

Reason I chose this business:

They did not like their previous coverage.

Thumbnail of user charlottes607
Mexico
1 review
0 helpful votes
  • Send Message
July 7th, 2023
Verified purchase
• Updated review

The service in general has been really good so far, however, the reason I put a 1 star is because of the timeframe I will receive my reimbursement check even though it's an estimate.

Reason I chose this business:

Advertisement.

The service is very quick and so far I´ve been treated...
January 27th, 2023
Verified purchase
• Previous review

The service is very quick and so far I´ve been treated decently by AHP representatives

Reason I chose this business:

I received a letter from AHP

Thumbnail of user randyh687
Texas
1 review
0 helpful votes
  • Send Message
July 27th, 2022
Verified purchase

I have a wonderful experience with this company. I only had to wait 24 hours to get repaired. I am very satisfied. The warranty specialist are great people.

Reason I chose this business:

I went with AHP due to the great service

Thumbnail of user horacej20
Mexico
1 review
0 helpful votes
  • Send Message
April 15th, 2023
Verified purchase

We submitted 3 claims so far, the person who came out first to check the stove said it was nothing wrong with the stove and didn´t do anything about it, not even a diagnosis was made.

Reason I chose this business:

Advertisement.

Thumbnail of user ferides
Mexico
1 review
0 helpful votes
  • Send Message
July 28th, 2023
Verified purchase

You were truly kind and super helpful with all my claims process and the technician who came to check my issues was extremely professionals and amazing.

Reason I chose this business:

Advertisement.

Thumbnail of user melvinad2
Mexico
1 review
0 helpful votes
  • Send Message
November 15th, 2022
Verified purchase

I had an issue with one of the claims since I had to pay out of my pocket but fortunately, the company aided me with my reimbursement. Great attention and service.

Reason I chose this business:

Was included with my mortgage

Thumbnail of user lindaw3485
Mexico
1 review
0 helpful votes
  • Send Message
June 6th, 2023
Verified purchase

I've never had dealt with a HW before however your customer service is amazing and you gave me very important information and I truly feel important as a customer.

Reason I chose this business:

Advertisement.

Thumbnail of user gonzaloc35
Mexico
1 review
0 helpful votes
  • Send Message
August 3rd, 2023
Verified purchase

SO far the service has been great but will better to have more techs available to avoid looking for my own

Reason I chose this business:

I just took AHP as my first option

Thumbnail of user anas729
Mexico
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

Great attention and service from the company, I'm very happy and wanted to thank you for helping me with my fridge.

Reason I chose this business:

Advertisement.

Thumbnail of user randolphs86
Mexico
1 review
0 helpful votes
  • Send Message
September 20th, 2022
Verified purchase

I like the service but I'm disappointed with your coverage because I spent almost 4000 dollars on a water heater and you will only help with $500.

Reason I chose this business:

Went online and call the sales department.

Thumbnail of user carlenef16
Mexico
1 review
0 helpful votes
  • Send Message
June 21st, 2023
Verified purchase

Every time I call it's been good service, the operator is really helpful and I truly appreciate that.

Reason I chose this business:

Advertisement.

Thumbnail of user robertt3422
Mexico
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

Thank you so much for helping me with my furnace issue. I had a great attention from you and the technician you sent.

Reason I chose this business:

Advertisement.

Thumbnail of user angelaw2059
Mexico
1 review
0 helpful votes
  • Send Message
May 4th, 2023
Verified purchase

Great customer service, very professionals and patients. You help me back in the day with my AC Unit and very pleased.

Reason I chose this business:

Advertisement.

Thumbnail of user ricardab2
Mexico
2 reviews
0 helpful votes
  • Send Message
June 9th, 2023
Verified purchase
• Updated review

I'm very happy with all the people I talk to, appreciate their help and all the responses I'm getting, this makes me feel much better.

Reason I chose this business:

Advertisement.

It's been great!
March 9th, 2023
Verified purchase
• Previous review

It's been great! I needed my dishwasher replaced and these guys were great!

Reason I chose this business:

To save money

AHP has been very nice with me
January 3rd, 2023
Verified purchase
• Previous review
Reason I chose this business:

I found AHP as my first option

Thumbnail of user deborahp1601
Mexico
1 review
0 helpful votes
  • Send Message
October 19th, 2022
Verified purchase

I was a little bit skeptical at the beginning however, the treatment and the claim process were really good.

Reason I chose this business:

Advertisement letter

Thumbnail of user gloriab747
Mexico
1 review
0 helpful votes
  • Send Message
March 2nd, 2023
Verified purchase

Great customer service, however, the company needs to reach out to their customers to provide any updates.

Reason I chose this business:

Advertisement.

Thumbnail of user teresar891
Mexico
1 review
0 helpful votes
  • Send Message
March 3rd, 2023
Verified purchase

Great attention and service to the details, I´ve been with you for several years and I´ve never been disappointed.

Reason I chose this business:

Advertisement.

Thumbnail of user daciab12
Mexico
1 review
0 helpful votes
  • Send Message
June 15th, 2023
Verified purchase

Great attention however I would like a much better response from the company instead of me calling you back to get an update.

Reason I chose this business:

Advertisement.

Thumbnail of user patthiat
Mexico
1 review
0 helpful votes
  • Send Message
March 9th, 2023
Verified purchase

Excellent, no complaints at all, so far I have had a great experience with the company, very kind and communicative.

Reason I chose this business:

Advertisement.

Thumbnail of user carlylej3
Mexico
1 review
0 helpful votes
  • Send Message
April 21st, 2023
Verified purchase

My first experience wasn't great however with the following claims that I had filed everything went well.

Reason I chose this business:

Advertisement.

Thumbnail of user barbarac2703
Texas
1 review
0 helpful votes
  • Send Message
August 30th, 2022
Verified purchase

At first I wasn't sure how the process worked but they walked me through everything until my issue was fixed.

Reason I chose this business:

To save money on repairs, and after one more payment I will have 18 months of coverage left without having to make any more payments!

Thumbnail of user thomash2665
Michigan
1 review
0 helpful votes
  • Send Message
September 29th, 2022
Verified purchase

Jose was steller to talk to. Answered every question with detail and expertise. Quality isnt lost as long as he is alive and well.

Reason I chose this business:

Not having insurance is irresponsible

Thumbnail of user jeanl615
Texas
1 review
1 helpful vote
  • Send Message
May 26th, 2022
Verified purchase

NO one took initiate to call back and verify if issue was covered. Would give Marika a 100% because she went above and beyond to assist and to help with the leak on sink.

Reason I chose this business:

Received a phone call

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user nikitat35
Nakida T.

How do I know I can trust these reviews about American Home Protect?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about American Home Protect?