- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
American Home Protect has a rating of 4.3 stars from 578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Home Protect most frequently mention great attention, customer service, and previous claims. American Home Protect ranks 8th among Real Estate sites.
When I was buying my first home the very first thing popped into my mind "what's about protection, I needed warranty" and that was the way I found this service. These guys are real professionals at helping those who have houses but don't have any insurance on the stuff in it. So, I use their services, and recently my TV broken down. Due to them, I quickly restored it, without paying a lot of repairing. That's valuable for me. So, guys who want to protect everything they have from unforeseen circumstances - welcome.
The service in general has been really good so far, however, the reason I put a 1 star is because of the timeframe I will receive my reimbursement check even though it's an estimate.
Customer service is great but I'm disappointed with the claims department because I'm currently having an issue with my AC but the motor itself is not available anymore and I'm worried for my mother due to the heat.
There was a delay for a response on my previous claim but in the end the result outweighed the wait time, and I was able to get money reimbursed for the repair I paid out of pocket for.
To save some money on home issues and as long as they continue to come through in the end, then I'll be okay.
Great attention however I would like to get more detail information in the future, no one told me I needed to send a diagnosis for the fridge and I only sent the invoice.
Advertisement.
Just being able to have more contractors and find those when there is an issue, it will help me to avoid finding my own contractor.
Advertisement.
Not happy with our service, as I've tried to get several appliances fixed but have been told they're not covered under the warranty.
Advertisement.
I will be great to have more tech available in the area and have a faster response on each claim filed
It was already when I purchased the house
The person that sold me the policy gave a different impression and when I needed your help it was completely different from what I've been told.
Advertisement.
Everything is great with the service however you will need to have more communication with your technicians.
Advertisement.
Good service, but I would like to receive more detailed information, I didn't know about the deductible.
Advertisement.
Great customer service attention, however, I put you a 4 out of 5 for all the issues I previously had with the company.
Advertisement.
Had an issue with my oven and American Home Protect was not able to find a technician. I had to go through Sears.
The service is pretty accurate, with some flaws in terms of clarity but other than that I do like the service.
Advertisement letter.
Currently having issues with a leak, not very happy with the services because I have to look for a plumber.
Advertisement letter.
Been with them for almost 3 years; it's been good, there has been some difficulty getting a hold of techs but all our stuff has been taken care of.
To save some money on repairs.
Great attention but paying my claims out of my pocket it's difficult though I know is my responsibility.
Advertisement.
It was good, we have an issue with the transfer from the previous homeowner but it was solved. Great attention and service.
Advertisement.
Claim denial added to reduction of star - thought claim would be covered - secondary AC unit and had to pay out of pocket.
I've been with you for 3 years and I'm very happy with the company and the customer service department.
Advertisement.
Great service, however, I had issues with the first claim I filed, the technician had to arrive 3 times.
I've made 3 claims, 2 had to be fixed on my own and the 3rd one is for my AC which I'm still waiting for an answer.
Great customer and claim services however you need to get more availability on the technicians' side.
Advertisement.
Great customer service, you've helped me with my previous claims, thank you.
Advertisement.
The company needs a more clear communication regarding the reimbursements estimate timeframe for delivery.
Advertisement TV.
So far so good, however, I don´t feel too comfortable that a third party like EFG is the one who handles the claims, still, I received good service from the company.
Advertisement letter.
The experience was good however the reason she cancel was that we couldn't find any technician in her area.
Coverage and service.
Great attention and service though it was really difficult listening to the REP agent at the beginning of the call.
Advertisement.
Gain trust and grow your business with customer reviews.
