• American Home Protect

American Home Protect

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Overview

American Home Protect has a rating of 4.3 stars from 578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with American Home Protect most frequently mention great attention, customer service, and previous claims. American Home Protect ranks 8th among Real Estate sites.

Positive reviews (last 12 months): 100%
Positive
6
Neutral
0
Negative
0
How would you rate American Home Protect?
Top Positive Review

“For unforeseen circumstances”

Agnis B.
5/1/24

When I was buying my first home the very first thing popped into my mind "what's about protection, I needed warranty" and that was the way I found this service. These guys are real professionals at helping those who have houses but don't have any insurance on the stuff in it. So, I use their services, and recently my TV broken down. Due to them, I quickly restored it, without paying a lot of repairing. That's valuable for me. So, guys who want to protect everything they have from unforeseen circumstances - welcome.

Top Critical Review

“The service in general has been really good so far,...”

Charlotte J.
7/7/23

The service in general has been really good so far, however, the reason I put a 1 star is because of the timeframe I will receive my reimbursement check even though it's an estimate.

Reviews (578)

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customer service (76)
Thumbnail of user lindat1999
Texas
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

It's been good, they've been able to get people out to my area for repairs; I wish I didn't have to pay out of pocket first but I was reimbursed.

Reason I chose this business:

To save money for unexpected events.

Thumbnail of user ardethw1
Mexico
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

So far I have received good treatment, every time I sent the invoices I received my reimbursement back.

Reason I chose this business:

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Thumbnail of user miaw149
Mexico
1 review
0 helpful votes
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June 8th, 2023
Verified purchase

I FEEL THE SERVICES IS GREAT BUT IT WOULD BE GOOD TO ISSUE A REIMBURSEMENT WITHOUT WAITING TO PAY UPFRONT

Reason I chose this business:

I RECEIVED A LETTER FROM AHP

Thumbnail of user kimberlyd1236
Texas
2 reviews
0 helpful votes
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June 9th, 2022
Verified purchase

Service is excellent, but I live in a rural area and it's hard for you to find help for me.

Reason I chose this business:

Realtor gave me a list to look over, and I chose this due to you being in Texas, close to Arkansas.

Thumbnail of user shamikag6
Mexico
1 review
0 helpful votes
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July 6th, 2023
Verified purchase

Thank you for handling my claim. It took you a while but I'm glad it's finally taken care of.

Reason I chose this business:

Advertisement.

Thumbnail of user janisc104
Mexico
1 review
0 helpful votes
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February 17th, 2023
Verified purchase

The service has been great but It would be even better to have a faster resolution on the claims

Reason I chose this business:

I received an offer from AHP

Thumbnail of user barbarak1522
Texas
1 review
0 helpful votes
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June 15th, 2022
Verified purchase

I have only had to file one claim, and it was good. I got a refund on my ac.

Reason I chose this business:

The sales rep did a great job of convincing me

Thumbnail of user robertr4743
Mexico
1 review
0 helpful votes
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May 10th, 2023
Verified purchase

Great customer service and attention from the company, you helped me with my Stove back in the day.

Reason I chose this business:

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Thumbnail of user alicea361
Mexico
1 review
0 helpful votes
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September 26th, 2022
Verified purchase

Happy with the service response time, however, I would like to find a tech close to my area.

Thumbnail of user brittanyw560
Mexico
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

I like the service but it will be great to have more agents available to file a claim

Reason I chose this business:

My husband renewed the policy with AHP

Thumbnail of user tirzat
Texas
1 review
1 helpful vote
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May 26th, 2022
Verified purchase

Never dealt with a home warranty with as many call backs and warranties that have 24 hour service

Thumbnail of user donnien15
Mexico
1 review
0 helpful votes
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December 28th, 2022
Verified purchase

The first time I filed a claim for my AC Unit I was able to get a technician right away. AHP is a great company

Reason I chose this business:

I found AHP as my first option for my home warranty

Thumbnail of user daleh557
Mexico
1 review
0 helpful votes
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June 22nd, 2023
Verified purchase

I like the service but it will be great to have better communication about the claim status

Reason I chose this business:

I received an offer from AHP

Thumbnail of user lisah3416
Mexico
1 review
0 helpful votes
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October 10th, 2022
Verified purchase

I sold my home however I will transfer the service to someone else because it is good.

Reason I chose this business:

Forgot to ask.

Thumbnail of user nhlanhlam5
Mexico
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

The service over the phone is good but when I need a technician...that needs to be improved.

Reason I chose this business:

Advertisement.

Thumbnail of user mrs.l12
Texas
1 review
0 helpful votes
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February 28th, 2023
Verified purchase

It's been good, I have gotten reimbursement for some issues I had my own preferred technician fix.

Reason I chose this business:

To save money on repairs.

Thumbnail of user marthac1325
Mexico
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Excellent customer service, thank you so much for answering all my questions!

Reason I chose this business:

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Thumbnail of user catherines1382
Mexico
1 review
0 helpful votes
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July 31st, 2023
Verified purchase

Good attention and service but the process itself for a claim resolution takes a long time.

Reason I chose this business:

Advertisement.

Thumbnail of user shirleyj846
Mexico
1 review
0 helpful votes
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February 22nd, 2023
Verified purchase

You need to improve your coverage, most of the time I paid out of my pocket.

Reason I chose this business:

Advertisement.

Thumbnail of user thomass3253
Mexico
1 review
0 helpful votes
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October 14th, 2022
Verified purchase

I had a claim a long time ago and you handle it pretty well, I´m satisfied.

Reason I chose this business:

Advertisement letter.

Thumbnail of user diedraf2
Texas
1 review
0 helpful votes
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July 11th, 2022
Verified purchase

So far so good! I now have 18 months of coverage without having to make payments.

Reason I chose this business:

You never know what can happen. I wish I had signed up earlier before I had to replace my AC unit but now, I'm covered just in case.

Thumbnail of user zacharym358
Texas
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

It's been very easy, every time there's an issue, they reach out to me on time.

Reason I chose this business:

It's a good coverage plan.

Thumbnail of user martinac90
Mexico
1 review
0 helpful votes
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August 23rd, 2023
Verified purchase

Great attention and service, you had helped me with all my previous claims. Thank you.

Reason I chose this business:

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Thumbnail of user juanitaj117
Mexico
1 review
0 helpful votes
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November 9th, 2022
Verified purchase

So far all good however I wasn't too satisfied with the claim I filed a while ago.

Reason I chose this business:

Advertisement.

Thumbnail of user sonys19
Mexico
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

AHP is a good company but it will be great to have a faster resolution of claims

Reason I chose this business:

I took AHP as my first option

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From the business

Company Representative

Thumbnail of user nikitat35
Nakida T.

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