Placed an order online. Waited for about a week. No email confirmation or receipt. Attempted twice to contact them using the online "contact us" form, No response. Called. "Mailbox is full." Downloaded an auto-redialler. Set it to call every 20 seconds for an unlimited number of times. After approximately 20 calls, the voicemail picked up. I voiced my concerns. I was emailed in response with an apology and a message saying that the items would be packaged that day and picked up by FedEx the next. Another week went by. I filed a complaint with the BBB and the Ohio State's Attorney General's Office. Approximately 5 days later I received my items. I informed the Atty. Gen.'s office that I'd gladly drive the distance to pursue the matter through the judicial system. If I were you, I'd avoid this merchant. They did not respond to the BBB. I'd like to believe that the Ohio AG's office was what turned the tables on them.
Date of experience: May 11, 2017
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