America's Best

Didn't take my particular insurance, made my appointment about a week ago and still had to wait an hour for all required eye exams was originally told if I walked out I"d still be responsible for pre exam but when I went to receptionest again she changed her mind and let me go without paying anything, I've been going to Americas Best for years and was extremely disappointed, they should call Americas Best, America's Worst, never again will I go to them for eye glasses etc.

They wrote me a ba prescription and then insisted that if I wanted it fixed my insurance won't cover their malpractice until January. So they say I have to go without until then?

I scheduled eye exams for my three (3) children (15, 13, 6) with America's Best online and was ready to move forward. When I booked the appointments I found it odd I was able to book my teens' times 10 minutes apart (10 & 10:10 am), but when it came to the 6 y/o the appoint couldn't take place until 12:10 pm. All three (3) were booked at the same location on the same day.

Today I receive a call, to change my appointment date for the 6 y/o due to the optometrist having strict rules of ageism on patients under 7 years old and over 70 years old. The store manager informed my wife and I because of my 6 y/o age we needed to reschedule for two (2) weeks later, since the optometrist feel she would take longer to exam as would anyone over 70 years old. This is the procedure at EVERY location. The manager even tossed in if the elderly has high blood pressure or other medical issues.

How can you advertise you are more of a family friendly practice, but when it comes to these two (2) age groups excuses are made.?!

I went to American best eyes in Garland TX off garland rd in April of 2022 was trying a new set of contacts did not like them so I called in to see if I needed to come in again or did they have the usual contacts Iam used to wearing, I spoke with a Carlos's VERY knowledgeable helpful kind actually did exactly what he said he would do he contacted me set me up with another appointment reminded me of my appointment just an all-around great employee. Thanks Carlos T. McIntosh

I want to give a 5 star rating for Cherish, the sales person at the America's Best store in Federal Way Wa.
I had an appointment scheduled for Tuesday January 3,2023 and everyone was very professional, friendly, and helpful through the whole process of eye exam and ordering new glasses.
Cherish helped me pick out frames that fit my head and face, placed the order for the new glasses and explained pricing and the whole ordering process. She is a fairly new employee and seems to know what she is doing and talking about. She deserves a HIGH RATING at her job. I HIGHLY RECOMMEND her and this store if anyone is planning to purchase glasses.
Thank you Craig Bjelland very satisfied customer.

HAD TO PUT ONE STAR, BECAUSE ZERO is not an option. Went with elderly member in Aug- Sept. 2021, We were told we had to go outside the store IN THE HEAT with a mirror provided, BECAUSE COULDN'T PULL MASK DOWN TO TRY FRAMES (NOT LIVING IN 2020). Mask was fogging up lenses, so elderly couldn't see anything. Then associate pushed desired colored, but utterly UGLY frames IN "effort to help" to try on. Felted rushed by having associate pushing frames. Lost out on $570 sale to LENSCRAFTERS (at least could try frames with pulled down mask), because "CORPORATE" has insane policy of customer only plus INSANE MASK POLICY. WALKED OUT OF STORE, WASTED MY TIME & INSULTED MY INTELLIGENCE. STAY AWAY FROM THIS STORE!

I took my glasses back. Which had to bifocal lines. Complain and they resent them out again. And they are worse now. Poor quality. And workmanship. Stay away.

My husband's glasses took over four weeks to come in at the Lititz Pike store in Lancaster Pa, then the prescription wasn't right. The young man checked it and said he would send them back, but he had no idea when they would be done. So two days later, he gets a voicemail saying his glasses are ready, I thought that was probably not right, because it was only two days earlier. So I called, I was put on hold, then the lady said, yes they are in, put they are not out of the box, so I wanted to be sure that they were the fixed ones that were sent back, I tried to say we were in two days ago... in a rude voice she said "they are in, but they aren't out of the box, we'll let you know when they are"! She didn't have to be so snippy, it wasn't our fault, my husband said they are America's worst!

If you are looking for quick eye glasses forget this company. I have been waiting for over a month for my 3 eye glasses, they are simply +2.00 reading glasses- They are also a crooked organization! They allowed me to buy my girlfriend's sunglasses with my benefits! And yeah- I can prove it! A very crooked and deceitful store in Stroudsburg. Pennsylvania- but if you're looking for crooked, this store is the place! Unfriendly employees, if you call they hang up before you finish, they have an incompetent manager, an optometrist that is also incompetent and will misdiagnose you. Good luck getting your frames adjusted, they can't even get that right! My eye surgeon says stay away from this place. This place does not appreciate the customers or the sales. The corporate office of this store does not care either about their vision centers or the lousy staff they hire, unfortunately nothing will change at this store. The vision center at Walmart is 1000% better than Americas Best by a long shot.

Just now

I showed up to my apt on time yet they helped 3 people that came in after me first, then I wait 45 minutes before I got seen for the pre exam. Apparently I had a Tele doc apt not that I had a choice but after waiting an additional 30 minutes they tell me they are having tech issues and tell me they need to reschedule me. I live 1 hr away and the on site eye doc refused to finish my exam, this is completely unacceptable to me but they are just rude and basically tell me too bad. I had to get my eye exam from lenscrafters instead. And when I called corporate they basically told me to f***off and won't give me the number or name of their supervisors. I buy 2-3 pair of glassed a year and spend $500-800. HORRIBLY RUN COMPANY FILLED WITH INCOMPETENT IDIOTS WITH NO ACTUAL CARE ABOUT THEIR CUSTOMERS. LENSCRAFTERS AT LEAST GIVES GOOD CUSTOMER SERVICE

I usually go to a different eye doctor but couldn't get an appointment when I needed one. America's Best left something to be desired - namely the fact that the doctor told me I need two pairs of glasses - one for distance and one for reading - because "I'm too young for transitions." I almost bought one of the pair while I was there and was going to wait for the others, but it was going to cost $150 and I didn't have the funds immediately available. I'm really grateful I just took the prescriptions home - one of them is for the lowest possible strength of readers. +0.25 - not even sold in pharmacies because it's so low! I ended up buying the more complex prescription through another retailer for less and ordered some readers off of Amazon. What a scam! There was some unprofessionalism where the employees were complaining about their boss being off that day but still checking in with them a lot so they wanted her to leave them alone. I get the sentiment but don't say that to or in front of a customer. I really think they were trying to sell me two pair of $150 - $250 glasses, one of which was unnecessary.

If I could give a zero rating I would. This place was not helpful to our need at all! My daughter in law paid for my grandson's prescription glasses and contacts in January 2022. ABests had to order his contacts and they did not arrive until July. In Sept he went to the class, was fitted and left wearing his prescription. January 19,2023, his contact has torn and when we contacted them to buy some more contacts, we were told that his prescription expired January 9 of 2023, and that he would need to come back and pay for a new prescription for his contacts because it has been a year! I explained because of their ordering system that he did not even begin wearing them until Sept of 2022, they took NO responsibly for their own actions. I ask for his eye glass prescription, which in the state of Georgia is a 2-year prescription, and I was told that prescription had expired as well. I explained that in Ga. By state law those prescriptions are for 2 years. I was told that they (America's Best) can set their own law for each individual. I will not, nor will my grandson ever go back there, and we will be certain to share to others what we have learned about a placed that is called "American's Best"!

Got my plan and went to
8016 Cooper Avenue
Suite 3111
Glendale, NY *******
*******981
Sat down and was charged the full amount they claim because is a plan I got charged for the second pair if I would of paid cash I could send in a claim and got reimburse and the plan would save $$$. It was my second time, I guess personnel was changed not the same I will call plan and see what charges they made.

I've been wearing glasses all my life American best glasses are the worst the lens I can't stand them but they're foggy I can't get them clean I try everything I spent A lot of money on these glasses where is the $69-I tried it I'll never do it again

I got my new eyeglasses from America's Best eyeglasses in Westchester (8590 sw 24 st, Miami on August 2023. Staff was EXCELLENT. Seller Marlen and Store managers Anay and EMiro were very Helpful.I am very happy with my purcharse. Staff was beyond professional. Thank you.

DO NOT GO HERE…I paid for a contact lens appointment for my son which they will not release without a class which they cannot provide. I said I paid for a prescription and they would not release it so I could go elsewhere without this class which they could not provide. And even worse they don't tell you up front!

If you wanna be treated like a human being GO ELSEWHERE! I was forced to wear a surgical mask despite telling them I fainted wearing a surgical mask at my dog's vet office and they still made me wear it or I couldn't be seen. Their website stated that if you are unable to wear a mask to "protect the employees" you need to return in the future. Clearly America's Best has forgotten that without customers THEY ARE OUT OF BUSINESS!

The folks at the Powell location was very professional and friendly. The glasses was repaired and fitted. We'll be returning in the near future for an eye exam. I give them a 5 star review.

Ive been going to the New Port, Fl. Store for 3 years. It has been a pleasant and everyone has been so nice and helpful. Iam pretty much in and out. Surprised at how quick my glasses show up.

They do not know how to fit you properly with the correct glasses and do not stand behind their one year warranty. Do NOT waste your time or money here.

I had a vision exam this morning at this place. It was the only mistake I made today. Completing the pre-exam and visiting with the Doctor was pleasant. When it was time to discuss the glasses I was interested in, went left quickly. She was extremely rude! I asked her to clean them and it was like I said something wrong. She said the glasses are clean. I was not the only one touching glasses. Did she forget that Covid is still alive and around. Monkey pox has become a neighbor and not a nice one. She sat in front of her computer entering information and informed me without insurance the glasses would have cost over 400.00 but with insurance my price was $148.00 dollars. I asked to see the bread down and she act as if she was disgusted by me asking. She stated something to effect that she don't have anything to do with cost. Really! I'm a customer. Why does she think she had to say that. When she did turn the computer around for me to see how much my insurance was paying and my actual cost, it was a different amount than what she shared with me. I saw $88.00 dollars. Then she said she made a mistake. I can't trust this company. I won't ever come back or recommend this American Best. This lady isn't an asset to this company.

Girl is a snotty unpleasant unprofessional twit! And dirty feet to boot! Have been trying to get a MV form completed for 3 weeks but the girl is too stupid to understand what is needed! Garfield NJ!

There were a couple "hiccups" when ordering my glasses but Mike stepped up and got everything straightened out and ended up making the experience a good one. Thanks Mike!