America's Best

I enjoyed my visit@ your Longview location today from the moment I walked in the door I was greeted with warm inviting smiles from the receptionist. That made me feel welcome and not so nervous since it was my first time getting my eyes examined. Overall, everyone treated me well and I will definitely be back and I will also recommend my family and friend KEEP UP THE GOOD WORK!

2 yrs in a row they screwed up my prescription, order my contacts wrong, I feel like I overpaid. Now I have to pay cash wherever I go because they used up my yearly insurance allowance, after trying on my contacts I mentioned to the doctor that I couldn't see past the front door and he said "Ok no worries I'll bump it up. Have a good day. I paid all that many for 3 months supply of contacts and can't see anything and can't use them... NEVER AGAIN AMERICA'S WORCE! NOT BEST... still can't see.

I just wanted to say thank you so much American best especially the manager Rita was so friendly helpful thank you so much America best I wear I plan to recommend other family members and friends to this place

You are wasting your money if you go to this America's WORST I mean America's Best America's best IS the WORST ever in customer service in filling the prescription in your glasses and contacts oh! And let's not forget the employees and more so the Managers especially that male DISTRICT MANAGER in San Antonio Tx. That handles/handled the Walzem store. He is from a different optical shop. As soon as I find out his name, his name will be mentioned.

DO NOT WASTE YOUR MONEY AT THIS HORRIBLE OPTICAL BUSINESS.

This place ONLY SELLS frames DISCONTINUED, DAMAGED and REJECTS

I will never go back nor will I ever under any circumstance give them a good review. After reading letters off on a wall the dr? Told me I needed cataract surgery I won't name who she tried to hook me up with but thhey have to be in on the scam also ai declined the referral but went to the VA and had another eye exam done which was very thourgh, he checkedeverything about my eyes and said that I did not need cataract surgery now for the contacts I could not see more than six ft in front odf me everything was a blur so I ordered some accueview lenses on line and this Dr? Turned down my order from another co. Which Iwas paying for out of my own pocket. Why she did this I haven't a clue. Now they refuse to call me and give and explanation why. I highly recommend to avoid Ammericas Best

This is in PARTICULAR about the Bishop Plaza 1400 W. 47th Street, Chicago, Illinois. They had me fill out a questionnaire about if any one had COVID-19 within the past 14 days within my household. My family member was positive but tested again negative after the follow-up. I tested negative. The Bishop Plaza should've told me this before I drove to their location and I would have brought our test results. Instead, it was a wasted trip to THIS PARTICULAR LOCATION. The doctor could have told me to go home and come back with proof, but instead they told me to reschedule for the next week... no way! This was on 11/14/20@ 2:15 PM.

$79 just gets you two frames and an eye exam. If you want prescription glasses in your frames you pay normal prices that ad up with your options such as transition, bifocal, scratch guard. By the time you are done you may have a bill of $300 or so for just one pair of the glasses. If you can't afford the 2nd pair of glasses, they will tell you, that's fine but in that case, the eye exam will cost you since it's no longer free unless you buy the two pair of glasses. $400 for one complete pair of glasses is a whole lot more than $79 advertised for two pair. That makes their advertising false. It's frames not complete glasses. I bought a pair and had to pay for the exam as well because I couldn't afford the second pair. I like the glasses but that's not the point. The sales person was also terrible. She spewed out her memorized script without even looking at me. Very rude, impersonal. If I asked questions she repeated very rapidly her memorized response to why the ad didn't match the numbers she was giving me. Never get glasses here unless you plan to pay the same price you would pay elsewhere. You're not getting a good deal.

This is the second (2nd) time I made an appointment at this location and walk-ins are priority! Staff were rude and snappy and I don't see how they still have a job! I hope that someone in Corporate Office reads this review and make some changes. As far as now, I will preach to people in the Pearland Community, DO NOT PATRONIZE THIS LOCATION! There's another one 4 minutes away on the other side of 288!

I have gone to America's Best for over 5 years. I have been to multiple locations and loved my original doctor and experience. She was patient and kind. The support staff there was also courteous and professional. Today I was greeted by someone who was incompetent and referred to me by my last name. Then I was was pointed down a long hallway and told to have a seat. (Too much trouble to at a minimum stand, offer a pleasant greeting and direct I suppose). Met next by the technician who does the pre-doctor tests. She was wearing flip flops over socks, would make ZERO eye contact, did not offer a greeting (she did get my name right though), I am a survivor so those stupid air tests are almost impossible. I apologized and said I couldn't do it. She seemed mostly annoyed the entire time and treated me like I was an animal she despised or was forced to care for. For contrast the doctor was lovely. She answered my questions, was kind and we even shared a laugh or too. She was also professional and knowledgeable. However I will NEVER come to America's best ever again. I will also make sure to tell everyone I know who wears contacts and glasses to never come here

Every pair of glasses from the original to the replacements broke not to mention it takes way to long to get your glasses. They say 15 days but it's more like 20.

Took the family there for checkups. Disappointed in the exam and the overall service. I did purchase glasses, by the end of the purchase, there were no bargains. Sorry to say, won't be going back

My 2pairs of glasses cost over $400. And yet the quality was poor.
And when I picked up my glasses, they were just handed to me. No one checked them on me.

Sadly after 12 years of coming to Mrs. ROBINSON the optometrist that lives around the corner me I will never return again do to your employees unprofessionalism. Blonde hair Caucasian woman at front desk canceled my appointment as I was walking in the door and was on the phone when I walked in for 5 additional minutes. After she got off the phone she told me I was 5 mins late and the Dr. ROBINSON could not see me. I told her I had a family emergency as I was told a family member was in coma for bad accident. I asked her to ask Ms. ROBINSON to still see me since I been coming there for 12 years and claimed she went ans asked and she refused to see for being 5 mins late. I told her I will never return to this office again as I was obviously a dollar sign to America best and Dr. ROBINSON. I was there previously in 2021 and waited 3 hours due to America's Best delays but they X me out for 5 minutes late you will never get a dollar from me again!

I was a customer here for years. I spent lots of money at this store on Contacts. I have diabetes, and unfortunately my sugars sometimes go high, and makes my vision change. I had never had any problems with getting my vision checked when these things happen. I was also an eye club member (waste of money). On may 18th I called, because the contacts that I just bought 2 weeks before no longer worked, cause my vision changed. I had just spent $100 for a 30 day supply of contacts. When I called the first time I was told there were no appointments, I called back and asked to talk to a manger. I spoke with a nasty, nasty lady by the name of Rene Gardner(she is the manager). The way that she spoke to me and treated me was unacceptable. She made me feel like I was trying to get something for nothing. I have never felt so horrible. Spoke to me like I was a child and was not at all empathetic to my situation. She finally scheduled me an appointment that day with 45 minutes. I showed up, one of the docs (female, with long brown hair, looked Indian) did my exam and said that she could not get a prescription on one eye, therefore I was not able to get contacts. The ones that I spent $100 on 2 weeks previous no longer worked. I left and I went to another eye care place where I paid $168 and they were able to take care of me and give me contacts.
The fact that I was pushed out and mistreated and had to go else where to spend more money when I had already spent over $300 2 months prior. I will never go to Americas best again. They lost me as a customer, as well as my entire family!

New glasses adventure began 6/23. FINALLY received glassed 8/23. Glasses made wrong due to bad eye exam. 2nd eye exam and again waiting 2 weeks before remake arrived. WRONG COLOR. Staff is not friendly or welcoming at front desk. RUDE, RUDE, RUDE. Lost my original lenses in my Ray-bans, so much unprofessionalism. Avoid this place like the plague. Eye glass exam NOT PROFESSIONAL AT ALL.

Was 5 minutes late so they said they couldn't see me after I drive 45 minutes to get there, lady at the front desk was rude I will never refer this place to anyone., knoxville Tennessee,

Went in April for eye exam and glasses. After 3 days had to take them back to have the nose piece replaced. 1 week after that had to stop at a eyeglass place to have the are put back on the glasses. 6 months after that everything is blurry the lenses are badly scratched and inorder to see thru the bifocal area I have to close 1 eye cause every thing is doubled visioned. I payed for the scratch protection that didn't seem to be on the glasses. They submitted a claim to my insurance when I was their leaving me with almost 300.00 balance to pay. 4 months later I am getting bills in the mail for over an additional 130.00. What makes it even worst is due to the quality of eye glasses they make I have suffered with migraine headache from the glasses for about 5 months now so if they think they will get another dime from me they are crazy. Their free eye exam is a joke cause that is part of what the 133.00 dollar bill includes. Makes it even worse is they refuse to fix the scratches. I highly advise people to don't use the America best eye place located in razor ranch area in Denton Texas.

Bottom line, I spent $400 which included an eye exam and 2 pairs of glasses (1 computer and 1 distance). The distance glasses don't work for driving. I can't read road signs that are more than 30 feet away (just too blurry). I took the glasses back, and they couldn't do anything for me because 30 days had past since the eye exam. I complained to the main office, and here's the email I sent.

Hello,

I got new glasses from the Petaluma store, and the prescription was wrong. The glasses work well for close range (up to 30 feet), but things are blurry longer distance particularly for road signs. I went back to the store to explain my situation, and was told there's only a 30 day warranty.

The optometrist required a face mask during the entire exam, and her equipment fogged up from my breathing, so I would have to hold my breath at times. I felt rushed through the exam, and feel that's the reason why the prescription was wrong. I'm now having to take a $400 loss and will be going to another optometrist. Needless to say, I'm greatly disappointed with my experience at the Petaluma America's Best store.

I spend over 400.00 at the location in Indio Ca and the quality and craftsmanship of the glasses were terrible, the driving glasses lenses kept coming off so naturally I took them back after 3 days they call me saying that the glasses were ready to be picked up and when I got there to try them on there were still coming of the frames the staff notify me that it was due to the frames and lenses not matching and that if i wanted them fix it was going to cost me 79.00 more and the staff was REALLY RUDE. My recommendation would be Save your money and shop elsewhere where the product is better quality and specially Staff could be nicer. ZERO RATING

Online access it has 24 hour coffee and tea at his teeth had none over no breakfast and it says it has a breakfast online the room was absolutely disgusting The air conditioning didn't work door was broke total s*** hole American's best value in value in Lumberton
South Carolina

I was told by my insurance America's Best was in- network. AB told me my insurance was not accepted and to claim out of network. After making the claim my insurance said they are in network and must provide the refund. I went back to AB and again they said the same without attempting to find out more. After them not wanting to call my insurance I had to pick up my phone and practically demand them to speak with my insurance right there. With complete reluctancing they did. Finally my insurance company educated them and forced the refund. Very incompetent group of employees. They dont want to take responsibilty or at least look futher to help solve issues. There weren't any apoligies for the inconviences afterwards. Customers should not have to press the staff to do some work. Glasses are fine but the ignorance and their reluctancy to get to the bottom of problems are not.

PURCHASED 2 PAIR OF GLASSES ON 8/15.1 FOR READING AND 1 FOR DISTANCE.
ON 9/5 LT. HANDLE OF READING GLASSES BROKE AND HAD TO BE GLUED TOGETHER.
ON 9/15 RT. HANDLE OF DISTANCE GLASSES BROKE, SCREW FELL OUT. 1 WHOLE MONTH SINCE THE PURCHASING AND NOW THIS. YOU ONLY GET 1 CHANCE.

I switched to americas best because I don't have a Costco membership anymore and having a family member come with me can be a hassle. I ordered new glasses and was really excited! They forgot to tell me that no glare is extra and they didn't even mention it. So immediately after they arrived they had to be sent back to have the no glare added plus it was an extra cost. After several weeks I finally had my new glasses and was happy. My eyes recently shifted and I wanted to get the lenses updated. I went in today and they told me it would be cheaper to just buy new frames since lenses are included with those.

This was the cost breakdown they gave me today. $15 per eye per pair of glasses. I have 2 pairs so $60 just for the lenses. Then $88 for the no glare on 2 pairs and then they said I have to have a UV light package which was $70 for 2 and I couldn't refuse it. The total came out to $220! WHAT?! I was in shock with how much it costs. At Costco it would be $60 a pair with no glare included. Flat rate!

So much for being the affordable option. When I told them I wasn't paying that they just said "Sorry. Bye"
Seriously not a great experience essentially from the beginning. I'll happily switch back to Costco and keep bothering family until I get my own card.