America's Best

So i went to Americas Best today to re-order a pair of glasses that I lost fully expecting to spend $$ for them. Well, after the gentleman and I had a good laugh that I had those glasses for only 2 weeks, he generously offered to replace them for FREE! Seriously was so shocked because this was my fault by being irresponsible! I have gone to this place twice now and every single time I am met with kindness and great help! I highly recommend them! 5 stars!

Went in for a quick adjustment on my glasses, and the lady that created me at the front desk was polite and did the adjustment and I was in and out and under two minutes. Customer service

I will forever love Beavercreek location! Customer service was absolutely the greatest! The young lady was really helpful with assisting me in finding the right pair of glasses! She didn't rush me at all and I truly appreciated her help! I absolutely love my glasses! Thank you Americas Best!

Request for Refund and Review of Recent Eye Exam

My son recently underwent an eye exam at your establishment, and we were shocked to discover a dramatic change in his prescription. Skeptical of the results, I sought a second opinion, and it was confirmed that the prescription provided by your doctor was off significantly.

This is not the first time we've encountered issues with prescriptions from your clinic. In the past, a similar error was made, resulting in lenses that were practically unusable due to the incorrect prescription.

Given these repeated instances of error, I contacted your office to request a refund. Despite providing evidence of the previous and latest prescriptions, I was met with resistance, and my request for a refund was denied.

I am deeply disappointed by this lack of accountability and customer service. As a loyal customer, I expected better from American Best. I urge you to reconsider your decision and promptly refund the cost of the exam.

Went in for $79.95 exam and 2 pairs of glasses. The doctor was knowledgeable and very friendly. My appointment was for 11:40. I was not seen by the doctor until 12:40. She was apologetic for my wait. When I met with the tech she started quoting statistics with insurance. I told her I did not want to use my insurance as I usually wear my contacts. I explained I wanted one pair of no line bifocals, which I fully expected to pay additional fee for. She quoted me $364 for both pairs. I said well how much would it be with my insurance? She ran the numbers & then informed me the price would be $289. I said that is not much savings. She said well it was $390. I said what happened to the $364. She said that was first quoted when she initially thought we were using insurance. She told me she quoted me $390 did not happen! I looked at the paperwork & it shows total bill $512? Walked out using insurance and paying $289. Will not be back! What a hot mess!

Good service! Fast and professional. I am on Medicare and there was only a $20.00 Dollars out of pocket, not a big cost. My glasses are beautiful and fit like a glove! Thanks to Dr. Salazar of the Ocala Branch and everyone on his team. Great experience. 👍

Comack staff busy talking among themselves, then whenever they have an issue they start to speak Spanish about customers…my daughter interpreted & they were being rude. Waited 35min for a scheduled exam & Optometrist seemed in a hurry to finish. Told me nay a mild change to script but when glasses arrived they were blurry & I could not see clearly. Told I needed to get used to them. I've been wearing glasses for 50yrs & never had this issue. Cheap product & inaccurate script. Buyer beware

These guys at America's Best on 7200 S Murray, Utah charged me for my eye glasses and exam.
I paid the $250 plus to buy my frames and lenses. My insurance paid as well.
PLEASE NOTE! THEY WILL NOT MAKE YOUR GLASSES UNLESS YOU PAY WHAT YOU OWE.
Today I pulled from my mailbox a bill from America's Best asking my to pay a second time. WHY?
I got my glasses 6 plus months ago.
WHY PAY TWICE?
THIEF IS A THIEF.

Went to eye doctor at America's best for glasses and exam. On commercials it says something like $59.95 for general exam and two pairs of glasses. What I ended up with is a blue pair of regular reading glasses and not a very thorough exam at all. My insurance was charged over $250 and I had to pay a few dollars out of pocket. Definitely will never return to this company! Their commercials exaggerate what you get and what they end up doing is cheating insurance companies by charging so much for so little. Don't go to this place! You have been warned.

Not very professional support staff. Manager took my prescription and processed my glasses effortlessly. However the logistics and dealing with other store personnel could use some improvement. Start with learning basic people skills. Had I not just spent $400 with your company I would've walked out. I will not return for my future prescriptions. The customer experience left nothing to be desired. Store manager was knowledgeable but could've used more experienced help that day.

America's Best in 6141 N. Lincoln Avenue Chicago, Rosa H. Was a great help in finding and choosing a very good deal of eye glass frame which really fits my wants and needs, not to mention yet her aiding me getting the details of my own vision insurance. She's worthy of such appraisal. That includes the whole service of this America's Best particular location as well. Thank you and I plan of coming back for my next vision service as needed also with recommended friends.

Just got my glasses after 2 weeks and almost 700 dollars and there worse then my 3 yr old ones. Two different focal points and wrong location of focal points on the lenses. Sad when a 90 yr old man at Fred meters does a better job. Think I will be looking for a full refund.

My experience with America's Best was absolutely 100% positive. Got an easy appointment, took care of me right away and extremely professionally, great value for designer frames, pointed out designer frames on sale, made sure I got my insurance discount, received completed glasses in about a week. I got two pair of bifocals for little over
$100.00. I will not go anywhere else

Went to LensCrafters but left after our exams due to the fact that we were being pressured into purchasing high dollar frames and lenses. Drove over to America's Best and immediately spoken too and offers of help with information on what type of frames that would be suitable for our faces. Received a call a week after we picked up our glasses to let us know that they are always available if we need repairs or adjustments. We will not go anywhere else for our eye care.

First, they take 2 weeks+ to fill your eyeglasses prescription! Second, they put the old prescription in my new glasses! I was then told that it would take a few days to correct the problem. So far its a week later and still no call from them. At my last eye exam at a different optometrist they checked my prescription on my AB eyeglasses and it was off by. 25! This place should be out of business! Save yourself the headache of dealing with this horrible place and go elsewhere.

Let me start, I arrived at the store in High Point NCand had to wait almost 2 hours before being seen. I think they only saw me because I got up and was leaving. I bought 2 pair of glasses for $530 not what was advertised. I was promised if I brought my sunglasses in they would put new lenses in, they changed their policy now they won't do them. I was promised 20 per cent off as well! Never will go there again. Broken promises and lousy waiting time. Don't go unless you have a day to waste! /Patty F

I paid for my daughters contacts 6 weeks ago, that's right, 6 and still no contacts! I call the store 2-3 times a week and everyone says "they will look into it and call me back". Well, that never happens. Finally got the manager on the phone this weekend, thought I was making progress, nope! He promised to call me back Monday with an answer and nothing. Here I go again, calling the store to get some clarification. The manager still after 6 weeks has no explanation? Please just give me money back and let me order from someone who will actually get contacts in my daughters eyes before the start of the school year.

Never come here for eye glasses or contacts. The customer service is terrible. I sat in the waiting room for 45 minutes before sitting outside the exam room for another 30. I wanted to switch from monthly to daily contacts and they made me schedule 3 separate exams spanning across 3 months. The employees actively argue in front of customers about who is in charge when the manager is out of the office. The store is inefficient and an awful experience every time.

This company is the worst. I paid $444 for prescription glasses. The lens kept popping out unexpectedly and flying away. In less than a year, tiny scratches were all over the lens impairing my vision, especially at night with oncoming cars. When I took them in to be fixed, all they said was that I have to pay for new lenses. I would never buy lenses from them again. The frames were apparently faulty because they didn't hold in one of the lenses. What a terrible decision I made to buy my glasses from them.

Went in wearing a CDC approved Gaiter double layer mask, bought $578 worth of glasses and returned wearing same mask to pick the prescription up when ready... no problems. Went back 1 week later for a quick adjustment again wearing my USA flag double layer Gaiter style mask and was told they are not acceptable and was handed a paper thin blue CVS brand disposable mask that clearly was inferior. I refused to go sub grade with this crap mask. After refusing to let me show the manager the CDC.gov website citing that double layer gaiters are approved masks, I was yelled at and told to leave. I insisted to be refunded before I would leave. I think Karen had had enough of my American flag mask. I got my money and there are lots of better places to buy Ray Bans.

I have been getting glasses from America best for the last 5 years. They continue to break time after time. It's always the frames. I have purchased a total of 8 pair of glasses, because the frames are reasonable, but you get what upu pay for. I also have experience my lens falling out, I have over 10 eye cases to try and keep them safe, to no avail, it's the quality of the product.

My husband and I both purchases glasses at the Huber Heights, Oh location. The representative was very helpful, professional and knowledgeable. She didn't try to push products on us but suggested what lenses would work best for our lifestyles. Will definitely return

My appointment was scheduled for 11 o'clock it is now 12:40 and still waiting to see doctor with someone ahead of me! When asked if running behind why don't they contact their clients and let them leave for appointment later or a chance to reschedule. I got the dumbness look and said don't do that. I was offered to reschedule but after waiting so long I'm staying. Because she said I'd most likely have a long wait then again. I will not come back as my time is just as valuable as theirs. Very poor policy on scheduling