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America's Best has a rating of 2.2 stars from 516 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about America's Best most frequently mention eye exam, customer service, and new glasses problems. America's Best ranks 76th among Contact Lenses sites.
I have been a customer for several years. Multiple glasses and lenses purchased due to changing eyes. The staff at America's Best in York, PA have been great to work with. When their supplier for a sun glass frame had difficulty with the lenses, they provided alternatives and worked with me. I experienced excellent service from the staff. Mike the manager was involved and was super to work with. Next time I need glasses I'll be back. I recommend the York, PA America's Best! - Doug D.
I ordered 2 sets of glasses online on 7/4/24, they showed estimated ship date of 7/14/24. It's now 7/19/24 and I can't even get a status update, after waiting over 30 minutes on hold I gave up and left a voicemail message. We'll see if I get any response from "customer care" or should I say "customer, we don't care".
Time is an essential that we cannot afford to waste. Long story short: after 3 weeks of awaiting on new glasses with strong prescription, they arrive. 4 days later they break. I contacted the office on ******* in Durham where a rep Shamika told me to come in so she can take a look. After looking 5 secs she said she cannot fix and gave me a card to someone who could fix for 50.00. IRATE because glasses was purchased less then 20 days at the time I was NOT willing to pay out of pocket again for what appeared to be super cheap glasses. Then, store manager Kaosha begin to assist me and made aware of 25.00 warranty which I should have warranty for up to 1 year. I gladly declined and she assured me she would reorder at no additional charge to me. After 3 weeks I called the office and spoke with Precocious who didn't seem like the best person to assist me, wasnt clear with her responses and ended call with saying your glasses are here. 8/24, the next day arriving to the office to retrieve the glasses rep Van shows me no glasses were EVERRRRR reordered. Not only were they not reordered they are now discontinued. OMFG! Van apologized and advised me to choose another frame and she will give me a receipt. Now having to await another 2 weeks, I whole hearty see that THIS IS NOT THE BEST! As the" manager" there is no way Kaosha assured me she would reorder a new pair to not only lie on her word and set bad example her employees she work this. THIS IS A WASTE OF MY TIME!. Perhaps they came make Tummie or Van the manager, they seemed more considered with the best solution opposed to the problem. I definitely wont be returning and will be sharing this experience with my colleges and anyone else who mentioned glasses to NEVER go here.
I appreciate America's Best at ******* Contour Road, Montgomery Village Plaza, Maryland because the staffing is very consistently friendly and helpful.
The Doctor was very rude she needs to adjust her attitude. But the other ppl very helpful very kind
When I got in they had me in the checkup room in under 2 minutes, but when I was waiting to pay they took FOREVER to get to me.
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