AmeriSave

I recently had the unfortunate experience of applying for a loan - actually assisted my elderly mom - and the loan advisor walked us through the process and requested a $500 lock down fee during that process. Well, after we were transferred to the loan processor we decided that we no longer wanted to continue. Reason being was that the loan processor was not only rude and short with us, she also requested over 15 documents that were too much trouble and to us not worth the time involved. So we wanted to stop the process. Well guess who wouldn't refund the $500. They did absolutley NOTHING for us and refuse to return my mom's money. This company can go to hell.

They tell you anything to get you to sign papers. Brian, our loan officer, said if you give me a $500 fee this is just in case we have to have an appraisal on your house, if we don't need the appraisal you will get your money back and if you change your mind or do not get approved you will get the money back because you did not do an appraisal. Two days later, after discussing it, we decided the loan was not for us so we contacted Brian and he said oh no you can not get your money back, that is a Lock Fee Agreement and he sent us a paper that I had never seen that said it was a lock fee and it was non refundable. We did not sign this agreement and never saw it. Be very cautious about dealing with this company.

But,. Things change. The last loan failed and I got a message, "Your loan has been declined", and no one spoke to me again. I will be calling other companies when the economy restarts.

My loan officer was very unresponsive, I'm not sure if he was really even working most of the time. Delay after delay, had to resubmit documents multiple times. Tried calling his manager who never called me back, also called customer service, that was a joke too. Customer service just puts in a request for the manager to call you, but they never did. Save yourself the headache, especially when time is of the essence and money is on the line.

While my loan did, eventually, get approved and funded, it took three and a half months. At least two of that was due to idiocy and incompetence on the part of the title company AND poor communications internal to Amerisave, as well as poor communications to me.
Had they communicated more fully, I could have resolved the issues sooner. And yes it was me, digging and calling and harassing, that finally got the issues resolved.

If you have the time and the will to beat them, constantly, then you can get a good rate. Otherwise, go somewhere else.

Should have ignored the initial sales pitch. Too much documentation (never had to go through anything like this before), advised 3.25% was good due to no points--now I know that's not true. Keep asking for more documents that make no sense. Felt like it was bait and switch experience. Just all around bad and here our credit score is well over 800. Want to rescind but need to know if there are costs attached. Do not go with AmeriSave. We have been put through hell.

Made the mistake of following a loan officer I'd worked with previously to this company. I could see the changes in him within the first week, but it took me until the day before our original closing to really regret this decision. As others have said they constantly change the goal posts and give you one more "last condition!" Time and time again. Our sellers rain out of patience and pulled the plug after the third extension addendum expired, meaning we lost out on our dream house and my pregnant wife will likely be giving birth in a trailer. Do NOT go with AmeriSave!

Kyle doesn't answer her phone but 1 out of 5 times. Told me she locked 3.5% at $ 10,000 Then after docs. And 3 weeks the change it to 4.625 and $15,555.53 in fees. Can't get a hold of Kyle now rates have gone up since loan started. Don't waste your time with this co.

Horrible experience, My opinion stay away at all cost. Sent them all my personal information for processing which to be honest I regret. More than 80 days past with no rate lock. Loan Originator keeps answering you with the same answers as if they buy time with hopes that the rate goes on their favor. Now I carry a hard pull on my credit which has left me outside the 45 day window in applying with a new lender and not being considered as a 1 hard pull hit.

I wish I had read these reviews first, we were promised rates that cost us thousands in points, which we could have gotten anyways-they had a $******* origination fee which is ludicrous, we had our current mortgage company look over their stuff & they said the numbers were not realistic & the loan would probably be declined once it got to underwriting. Unfortunately we had already paid the $500 application fee which we are now out.And despite me making it clear we no longer wanted to work with this company they kept sending mails asking for information. NO MEANS NO! What a rip-off

Awhile back I posted a negative review of Amerisave. They had not paid my county taxes at the time and I had spoken with someone that was less than helpful regarding this. The issue has since been resolved and they agreed to pay the late fees. Also in hindsight while there were other things that didn't please me, I can understand that all mtg companies are swamped at this time and I'll attribute the delays etc. to that fact. All things considered, even with basically only social security income to qualify me, they did get the job done and I got better rate. You'll be OK choosing Amerisave.

It should have been easy and the individual I talked to on the phone at first was such a good, kind salesman. I was very much looking forward to getting a low interest rate loan from them. Unfortunately, the rest of the business is just a corporate, bureaucratic, "you're not a high priority, please wait multiple days for help" style machine. Good luck trying to get someone to answer the phone. And they're so unorganized. I had to resubmit so many documents on the website... all in all, I'd rather pay just a little bit more in interest and work with a local bank, or some other bank. This is the worst experience I've had with a lender. I felt like the absolute lowest priority.

Reading all these other bad reviews I can say my experience is exactly what is expressed by all the other reviewers! Believe it, theses guys are a mess. They are unprofessional and sloppy. It appears to be little more than a scam to cheat you out of $500.00. There is no communication or follow through on promises. A complete lack of integrity. Stay away even if it cost you more! Caveat Emptor

The only reason I gave one star is they won't let have none. Do not trust all those positive reviews you see that are not written by true customers that have dealt with Amerisave. This company is the worst to deal with. After receiving a quoted closing date, they drag on your portal requirements every few days. Keep asking for the same documents over and over. Don't fall for the "BS"! They led me on for 3 months before I decided to move on. Do yourself a favor. Dont use Amerisave!

I called to ask about the application. The loan officer who called me back sounded like she just wanted to read off of a script, spoke over me, and was the nastiest person I've encountered in 2021. Granted, luckily I haven't encountered too many nasty people since it's a pandemic, and I mostly just interact with cashiers at the grocery store. I see why this awful company has such low ratings.

Stay away and read reviews. Have been lied too on 3 occasions from loan originator about refund of application fee $500. Each time stated that he has started refund process or will check into status and no response. Now I am getting no response. Was initially going to refi and was unable to due to length of time since last refi. Planned on using Amerisave when eligible but will never use and will make sure to let others know not to use them.

Good evening my name is Lynette Lewis. I applied for a loan with your company. I was approved.

Approximately 2 weeks ago William B called me and told me that my loan was denied.

I sent several emails requesting speak with a loan manager.

William said he would ask his manager to call me. It's been over a week and no call or email.

At this point please just send me the denial letter.

Thank you

We began the process in the middle of July. From day one it seemed legit and would be the perfect fit for us on a refinance. However from then on the asked for the same documents multiple times and we sent them every time. This continued until recently when out of no where after we had thought every was good I check our amerisave page and it was declined with no explanation, email, or call. We had 3 closing dates set in this time frame and the day before on every single one something else would come up. The two guys we dealt with had no clue what was needed to send to underwriting to get this thing done. I did 75% of the leg work myself. I am so glad that it was declined because my wife and I were started worrying what the service would be like after closing and if they would screw that paperwork up and we would lose our house. If anyone is looking to refinance or buy a home stay as far away from Amerisave as possible.

Amerisave contacted us to refinance in January. There terms were favorable so we decided to move forward. They asked for a $500 deposit, which we paid. My and my wife's credit scores are excellent; one over 800 and the other over 750, we have a good income, but make it in less traditional ways, we own a business and consult on the side, one of us is a published writer. Everything was going smoothly, we even had a closing date, our agent called us nearly daily with updates. Then, out of the blue we get an email saying that they are no longer willing to fund and that a letter will be emailed with exact reasons. We received the email, but the attached letter was 'secure' and because we were not a customer any longer we could not see the contents of the letter. Amerisave kept our $500. Emails to my agent, which normally were answered in a few hours, are now ignored. I wish there were zero stars

David Clark from AmeriSave Mortgage provided excellent customer service to me - the very next morning on a Monday as I submitted my loan application on a Sunday night. He promptly responds to all my emails with my questions, even when it is midnight for him as I am on pacific time zone. He is very professional and picks up my calls instantly - which is quite amazing. This is the fourth mortgage loan that I have done with AmeriSave Mortgage. For online lenders, they are upfront with their rates and fees and they offer the best rates. You are kept informed and can see the status of your loan processing on their online system.

We have people out of state doing mortgages. All they are wanting is for you to sign a documents to collect their $500.00 fee, which is none refundable. They give you a list of documents to be provided but they never get done with the requested paper work. There are E-mails from these folks stated for the same paperwork you already provided. No communications with the gentleman that accepted your application. He has gone on to accept more applicants. This is a scam!
Deal with your local Banks instead of getting scammed by these People!

Fast, efficient, thorough. Michael was great! He made me feel comfortable which isn't easy. He spent a lot of time introducing the AmeriSave website and helping me navigate. Michael returned calls promptly when I was unable to login and with his assistance, we were able to check off all the boxes. I am hoping that the rest of the loan process runs as smoothly. I will definitely recommend to family and friends,

The sales force of Amerisave is great at pulling you in - super friendly. Once they have you as a customer good luck getting any help from them. The rates are ok not very competitive. We fed them all our info and they approved our loan but they wer always difficult to reach. No phone calls you are given a personal email to use for your questions. It was not even clear how to send our payment. I called customer service o their web site and got a very odd email address. It was invalid. Eventually we were given a proper address. However my bank account number was recently changed due to fraud. They refuse to accept payment from the new valid account making us miss a payment. The company was difficult to work with. I would not recommend. It took a really long time to get the loan and the rates were just ok. If they were just easier to reach would have made such a difference.