AmeriSave

Should have been easy, high net worth, credit score over 800, no other debt but I am now 80 days into their process without a closing date yet. Slow, ponderous, bureaucratic, poor follow up, inexperienced, numerous handoffs just a few of the problems. Did probably 8 mortgage loans in my life, this is by far the worst. Avoid at all costs.

Chris has the patience of a saint, great personality, answers his phone and is professional. Dallas was also easy to work with and answered emails promptly and professionally. This was the easiest and stress free transaction I have experienced with refinance and cash out. I would definitely recommended Amerisave to family and friends and use again.

They take $500 application fee no refundable just to mess you up. We inquire a loan 8/2021 and found a house 10/2021. This company keep asking us for the same thing again and again. Ken Krandelll and his team was hard to reach. Four days before closing they then inform us we have to sell our current house. All along they never mention it. We lost the bid and struggled get money down back. Not only that they pull our credit back to back in October. Be warned! Flee if you can. I'm so stressed out that I don't even have energy to do the complaint but we will.

This company is terrible. Started application process when rates were well under 3%. Promised good rates and got strung along for two months. Rates are well above 3% now. Still after practically begging for them to lock my rate they never did even though most companies can lock your rate same day of application. I wouldn't hear from loan officer for weeks. I would call her and there was always an excuse. Always a family emergency. I wish I saw the 100 plus bad reviews before I committed to using them. Don't make the same mistake I did. Run! The lame automated response to this review is indicative of their customer service.

Please do not use this company. They may be a highly ranked service but that "news" is most likely bought. We spent 3 months trying to refi with them and it was a complete cluster. Multiple requests for the same docs already provided, turn and burn sales strategies and an apparent lack of knowledge when it comes to tax filings. We had a closing scheduled 3 times and they pulled out at the last second. For this great service, you get to pre-pay a fee.

I contact agent Mr. Award of AmeriSave Mortgage and have continually sent information he requested for loan refi application. Nothing but computer generated replies. Communication ceased right after payment of application fee.
This appears to be nothing short of a scam. AVOID,

My contact Jeremy was great the first few times we talked, then nothing. Ghosted, won't answer phone calls or emails. What a goddam flake, hard credit report was run, a few calls after that. I wouldn't trust this company; I will go to someone I can actually sit across from them in their office, and deal with them face to face.

This place is a joke! The communication is awful! I went to refinance made it all the way to clear to close and then started asking for the same "tasks" over and over finally told them I'm done no one communicated with you I had a processor name Sonia Misjovskie and she was absolutely non existent! I would have to call and email at least 5 times in one week to get an response by email that she was logged off and to check my portal! Always a bother and very cocky. Complete waste of time and waste of hard inquiry Do yourself a favor and go with your gut! Local bank or a well known bank. This place was such a bad and discouraging experience! What a scam' I finally gave up after 3 months of them dragging there feet and asking for the same documentation over and over to finally say no I'm done and will take my business else where. Trust me DO NOT WASTE your TIME! SCAM! Lesson learned!

AmeriSave is not what it seems or what they claim to be. Their business model is to get you to pay the fee and then they will do as little as possible, or nothing for you. They give you the standard Fannie Mae / Freddie Mac pricing but add in LOTS of unnecessary and not required fees. They tell you that if you find a better rate, they will match it. This puts all the work back on you. If you do find a better rate (very likely) at your local bank, they will just match the deal. The local bank gets nothing and you don't get anything better than what you already found.
This is a confidence game that is designed to use high pressure and pushy actions. Don't fall for it like I did.

After my application, I had to wait nearly a month for an appraisal. When the appraiser's report finally came, it was full of omissions and glaring inaccuracies and valued at far less than Zillow‘s estimate or the estimate of local real estate agents. As a result, Ameisave lowered the amount of funds available to lend and increased the fees from their orgininal estimate. In my opinion, a bait and switch. Despite my appeal for a correction of the appraisal report and documenting the inaccuracies, there has been no response from AmeriSave. Stay away from this lender who, unlike most lenders, charges an upfront, non-refundable $500 application fee. Horrible experience.

Please consumers do not use this company for refinance. They are dishonest and once you give them that $500 for the application you will be on your own. I went to them to refinance a home I have lived in and been paying my mortgage on for over 20 years My credit was at 630. Deja Matthews took my application and processed my $500. Could not get a hold of her after. The end result is I was told the loan would close in 2 weeks, two weeks turned into 2 months and they totally destroyed my credit and the loan was never closed. Please run ‍

What a clown show and worst company I've ever had the displeasure of dealing.
One run a round after another, it never ends and nothing ever gets done.
Way to many other professional companies out there to deal with.
Run away from AmeriScam as fast as you can. This company is a total bad joke.

I refinanced with no issues back in May. My home insurance is paid in full until May 2022. I had recently switched insurance companies, but was before the refinance and Amerisave was provided all the account info numerous times. Despite this they paid my previous insurance company $4500. It took 3 months to find out the mistake and they are requesting $900 more a month. Got refund from insurance company and paid back to escrow account. A reanalysis was requested and I have been waiting and waiting. Made multiple phone calls and never a straight answer. Horrible customer service and caught a manager in a blatant lie yesterday. Stay away from Amerisave. Would like to give a negative rating, but not an option.

I happened to be in the market to refinance a property and had solicited my long time banker. I thought I had received a favorable rate, when Cody Reed from AmeriSave called. After a long conversation, he texted me even better rates than my long term banker. I must admit, I went back to my banker and he stated he could not meet their offer.
I called Cody back and he sent me the application, but just prior to hanging up, he said, on yeah, I must disclose that the market moved a little and your rate might have changed, but we won't lock right away and I am sure it will come down. Don't you worry. Well, his fee increased 50%. At least my banker was nice about it when I went back to him.
Just saying, BUYER BEWARE

Do not use this company! We are scheduled to close in two weeks and my loan originator manager just called me and said I don't qualify after approving me because of a late payment over a year ago! We have paid for inspections and appraisals only to hear this for the first time since I was approved back in August! We are devastated! My loan originator Alex Gganah told me I was approved and provided me with approval letters and he has communicated with me this whole time that everything looks good. Whatever documentation the underwriter requested I provided only to get this call today!

By far the most difficult, stressful to deal with. They promised the moon and delivered dust. Kept raising rates, by delaying the loan. Absolutely the worst! I ended up cancelling my refi after 3 months of insanity.

I refinanced my mortgage with Amerisave in late 2020. After completed my refinancing I have not been able to access my mortgage account in the last few weeks. I have tried in vain to numerous department from Loan Servicing to Customer Service for several days via telephone calls, emails, chats. I even got a hold of my loan agent, Sal H., and received zero help. I am in the process of getting another mortgage and unable to proceed due to some vital information. Save yourself from headache and stay away from Amerisave.

We were overall very satisfied with the service we received. We would however, like to point out an individual who truly stood out. Nicole Boutelle our processor was our rock throughout and really went to bat for us. There were several unanticipated "hiccups" we encountered. Nicole was consistently polite, professional and extremely competent in helping us through every difficulty and step. Terrific work Nicole & AmeriSave!

My experience starts in September 2021 with AmeriSave. I was promised all of my request would be met and now at the end of February I'm out 6 months and $800 and had my loan application cancelled. I have a 740 credit score and an income of $60,000 a year and was promised this loan would be closed in a month. The communication was horrible. I had to switch loan officers twice and neither of them would even return an email. A phone call was completely out of the question. It's as if they don't wanna talk to you once the application is filled out. I put the appraisal on my credit card with what was supposed to be a recorded conversation where I was told it would be reimbursed in full for. Now I'm out $800. I do not recommend anyone deal with this company. They are not only a waste of time but are a complete joke. This company shouldn't even exist after all the lies I've been told while trying to get a simple loan.

Started out with these guys and they did me dirty promise me the low rate I paid my $500 dollars then I never back from them in months so I called and the lady whom I was working with quit wth man, So they gave me another loan person again weeks for bye nothing I'm like damn come on... so I had to go with another company. Amerisave I lost points messing with these guys be very careful they had me at a 2.0 but since no one called back rates creeped up so I missed bye 7 points thanks Amerisave unprofessional I'm fighting to get my $500 back too they didn't help me at all

Tried to refinance with Amerisave. Very slow process. Appraiser they used came in $50,000 short on home value. After my refi was turned down, I checked with Mr. Cooper. Appraisal was close to what I expected and loan was approved in a timely manner

I never contacted this lender, we shopped other lender's. I cannot block the numbers fast enough they call from a different number every time, not even sure how they got my number. Because of this I will never even consider using them.

Loan originator fired while processing my loan. Was approved for one loan and was given an fha instead of what was promised. Closing costs are WAY higher then first promised and still need a down payment even for a first time home buyer. They never respond to your emails and spam you the same list of todo items every day even though they wont answer any of your questions that you asked about the items that need to be completed. Very unprofessional.