AmiAmi

I love AmiAmi! They always have discounts and almost eveything is there! I pre-ordered lotsa stuff from them and one of the things I love about AmiAmi is you have the item reserved but you don't have to pay right away. You'll only pay when the item is with them and the shipping costs are determined already. Not only that but they give grace period of one week before your payment due date. One time, I had to ask them if they could extend a few more days for me to settle my payment and they obliged. Such fantastic customer service! Shipping is totally wonderful!

I love AmiAmi and they're my go-to shop for every Yuri On Ice and Haikyuu releases :D

Terrible account policy or whatever they think they're doing. I actually cancelled 2 of my months long Nendoroid preorders from other site bc I thought it's cheaper here. I provided them all my information and credit card info. After weeks with no update on the orders, I went back to the site to check just to know they closed my account without even sending me an email notifying about it. I contacted them and they said it's closed bc my HOUSE ADDRESS is used by another acc and all who lived in the same house should use ONLY 1 ACCOUNT. Like do they even have an idea what's privacy is? Or at least use some cents to send an email to your customer tell them about the problem. Why AmiAmi so CHEAP about it? I'm surprised this site is famous. The preorders are all closed so get gud right? They basically treat their customer like $#*!. Please save yourself the time, if you are unlucky getting into trouble they have no regard for you, only for their profit.

I don't think I've ever dealt with a Japanese seller better than Amiami. They are prompt and their shipping is extremely speedy. I even ordered a back-ordered item and it came into stock almost immediately. I thank the wonderful people who work hard to make my product is to me so quickly.

Pros: great prices, lots of shipping options, large selection of pre-owned items

Cons: horrible customer service

My experience with AmiAmi has been mostly positive until recently. I didn't have any big problems in the past 5 years until one of my recent order came with a lot of damage. 2 of the 3 boxes were crushed. I contacted their customer service and they suggested I file for insurance. This is the first time I actually filed for insurance for anything. What they didn't tell me was that when you file for insurance, the post office confiscate the whole package (and destroys it). In return, they pay you whatever they want.

So I spent 13,000 JPY for 3 figures. Only 2 were damaged. I surrender my whole package without knowing all the details. I am getting 6,000 JPY from insurance (because that was the max payout for that type of shipping).
Current status: no figures, -7,000 JPY

AmiAmi's customer service doesn't care. It was something that could have been handled with just them, but they gave me bad advice. My post office was not sure about the whole procedure either, but it's too late now. AmiAmi is telling me that it was my responsibility and they are not liable. Even after being a good customer for the past 5 years and spending over 500,000 JPY, I am just another replaceable customer.

I pre-ordered an item in 2020 and paid for it in full with shipping. But because of Covid they claim they could not ship. They told me they will store the item in their warehouse. I didn't mind the wait as long the item is secured. You would think that. But low and behold after a year they just cancelled cancelled my order without even consulting with me. I found out after the email of refund through Paypal. Price of the item has doubled since then of course so it make sense for them to not honor the pre-order anymore. They claim that there is no shipping to Canada. I reordered the item again at Luna Park Toys in Japan paying double the price now. And I got my item in less than 2 weeks. I sent AmiAmi an email regarding that and they say each company is different handling shipping. DHL was used to deliver my package. So they are clearly lying to their teeth about shipping issue and just want to profit from the new value of the item. Very bad customer service. I would not recommend this company at all. I cancelled all my other existing pre-orders and will take my business somewhere else.

Dominic
RIchmond, BC, Canada

Fast Shipping and tracking, quick response to emails.
I am buying from them by two years and I have not had any complaints, are a serious company.

The best is the section of pre-owned items and seasonal gift cards.

When I wanted to get some ACTUAL Touhou fumo plushies this summer, parents attend to check it out what it's about, and a few minutes later, my dad told me this. He said that AmiAmi steals your credit card information. So yeah, some sites may not be trustworthy when it comes to buying actual stuff from Japan of what you want.

Package arrived busted and damaged. They shifted all initial responsibility to the buyer and post office. Asked to file a claim with USPS. (Should file through EMS) Refused to file a claim, as it is the Seller's responsibility to report failure of shipping services based on their agreed contract with the postal service. They are suppose to open a claim through EMS Japan, have me hold the item till the claim moves forward to inspections, where I can then take the item to my nearest EMS location, where a report for package damage is provided. The postal service either reports the item as properly packaged for shipment, which gives them an approval or the item was not properly packaged, resulting in a denial. Instead, they have the buyer take the item to EMS, request to have it inspected (Cannot be done without a claim), report back to them, so they can open another claim/report through Japan Post in their Country, instead of going through EMS directly. (Which was the carrier) then proceed with a return/refund once they confirm through the buyer that they are approved. Makes no sense and comes off as greed. I previously had a positive experience when purchasing a doll however, my second purchase with them (which I expected to end on a positive note) was not fulfilled. Instead I experienced poor customer service in offering little, to no resolution. Leading me to a dead end in requesting unreasonable service.

From a personal business stand point, the customer should never be left to provide their own customer service.
I will no longer purchase in the future with AmiAmi.

I placed special order months ago for 3 items, totaled to just about $250. When I got the e-mail stating that my order was ready and awaiting payment. I went to try and pay for it, I could not. According to AmiAmi they said because of the "high value" of my orders, the payment needed to be done via paypal. They won't take credit card payments. I responded by tellign them I do not have a paypal account nor do I wish to open a paypal account. They in turn said, ok, for this special case, they will allow credit card payment. So I went to pay for the orders again, and still could not. I reached out again and explained. Their response was basically, well we changed our mind, your order is high value, so it needs to be done by paypal. SERIOUSLY? Its a order fro $250! THAT'S HIGH VALUE? I've done toy purchases over $3000. I routinely buy toys over $1000, those might be considered high value, but at $250?!?! Simply unbelievable.

If they would of indicated that payment needed to be in paypal when i first ordered, then that would be fine. I would of not even bother to bought from them at all. But the fact is they made me wait several months THEN changed the payment requirement. That is unacceptable. So now my order is canceled. GREAT customer service AmiAmi. Already told them to delete my account. Too many other websites out there for me to deal with them.